“You took money out of my account after I had cancelled renewal due to your expensive renewal price... Then after contacting you to demand a full refund you charged me £49.99 absolutely unacceptable.. I will never use you again and I will advise others to avoid you. I want my 49.99 back as it's needed to pay other insurer”
“I keep getting stopped by the police as showing I’m not insured on the MID ! The auto renewal for some reason put me on a rolling month policy but it’s dreadful . Asked to go back as an annual policy holder and gold this wasn’t possible at this time”
“Very frustrating & make it impossible to cancel auto renew option that they say they give. ai chat is so poor that it ignores your question however you write it. 1/10 is generous. there is no telephone or email access either. Maybe it is a big scam?”
“My policy was renewed without my permission. When i cancelled it on the day it was due to start i was charged £49.99
I have purchased a new policy with another company for £100 cheaper.”
“Good price last year and it had not gone up to a ridiculous price for staying with them for another year.
Also very easy to edit the renewal saving me another few pounds”
“Bad communication ...I went to log into my account to stop my renewal as it went from £555 to nearly 2K ....so when I went to do this the site had changed and said existing customers need to sign up again to get into their account. So I did this and it was saying my email wasn't recognised even though I am having emails from them. I tried everything to try get hold of someone for help and there is absolutely no means of talking to someone to resolve problems. The live chat is a bot that's on loop. Very annoying so I cancelled my DD to stop them taking £185 a month out ...instead of £46. I'd never go with this company again.”
