“I was happy enough with the price of my policy, but not happy with having to pay an extra £50+ to change the registration plate on my car. I did it on line, so no using any staff at Yoga. It’s the first time I have been charged for doing this by any insurance company I have used before.”
“I have renewed with yoga as the price is still competitive against other insurers
I have given the 3 stars as
I have not needed your break down service or claims procedure thankfully
Hopefully I never have to
The ease of renewal was very efficient thank you
5 stars is always reserved for customer service support when the customer really needs help and the company steps up to really assist the loyal paying customeryou
Thank you”
“was pleased with the initial quote but by the time unexpected extras like admin fee etc were added on plus pressure to add extras that I simply did not want or need the price crept up and it was nearer to what my last insurer had quoted anyway so I partly wished I hadn't changed. didn't save the money I was expecting. it took AGES to fill in masses of details and the payment was also an absolute trial. it FINALLY went through after nearly half an hour of trying thank goodness. time will tell .... hope all will be well in the end!”
“Wasn't impressed when the price increased when I had to go through the rather unintuitive rigmarole to change my credit card details. 8ncreased by more than 30 pounds....???? Not impressed.”
“Well it's just so annoying and the portal seems very flaky to use. I never wanted to renew my policy but there is nothing on there to do that . All you got is a chat bot ..its very frustrating”
“Happy isn't exactly how I feel! More confused - my current policy ends 31/07/24 and my renewal is due to start 01/08/24 however, my new policy starts 31/07/24??
The portal isn't helping me ar all.”
“When my renewal was sent to me I was unable to accept it on line
I was very frustrated with having to wait for one of your operatives to respond to on line chat to enable me to confirm my approval of the renewal”
“No issues, and a good price ..would had my business this year..if they had sent me a quote at some point prior to the renewal date..but they didn't so I went elsewhere..customer lost due to bad practice...maybe next year...maybe”
“I wanted to amend policy 5 min after taking it out but i would be charged 20 quid for doing that. Even though policy not in force to aug. Otjerwise good price”
“Policy was reasonably priced and compared well to others. This is good as it was a renewal. Down side was using the link to log in my portal and being unable to access it -had to go via the website to discover I had to renew my log in and registration.”
“I tried to contact someone in your company to ask if my recent named drivers were going to be on my renewal, your automated system could not give me my answer and I was unable to find out.
You also put me on a monthly insurance, what is that all about?
Regards Paul Stickley”
