“I decided not to renew and without my consent you withdrew £1800 from my card. I find your website virtually impossible to navigate and nowhere is there a telephone number to contact you. You are a disgusting outfit.”
“I tried to cancel my renewal as I had a less expensive offer but could not navigate the system or speak to anyone. Really frustrating. Can I be contacted please?”
“I pressed the button to cancel my renewal but have received a notification that my insurance has been renewed anyway. Not able to speak to a human. Can you confirm my insurance has not been renewed. Thanks”
“We renewed and paid by credit card. The payment was accepted and we received the new policy documents by email. We then subsequently received an email advising us that the policy would not "auto-renew":as the card you had on file for us has expired (this is true - we have a different one, which is the one we used to pay for our policy). We now have problems accessing our portal. A totally automated site/process has it's drawbacks. It is maddening not to be able to call and speak to somebody to sort out this simple problem. Poor customer service, I'm afraid.”
“Tried to cancel renewal policy before I was out of the country. Unable to when I spoke with call handler due to renewal quote not available. Automatically renewed policy and then cancelled policy due to cheaper quotes with other providers and charged administration fee. Not great when you are out of the country and trying to enjoy vacation and in different time zones.”
