“Ok, let's be fair. I've been with LV for a long time, but this year they shoved my premium up by over a hundred pounds and seemed quite snotty about it. "Don't ask the customer service team about the price increase", was the recorded message. So I did anyway and he wasn't interested in negotiating with a long standing customer. I found Yoga on a comparison site. Much cheaper, but I still haven't found a number to speak to a human being. My question being "Am I able to drive other vehicles on this insurance on a third party basis?" I can't find that in the documents they've sent by email. Not sure I'll stay with them. I'll just have to see how it goes. It would be nice if they replied to this with an answer.”
“When I was buying the insurance auto renewal wasn’t possible to override but I was told I could remove it in the portal.
I cannot see how to do this and the ‘chat’ feature is no help.
If I cannot remove auto renew I will cancel so please help”
“Basically you have renewed my policy AND charged me for a new policy. As you have no email or telephone details there is no one to contact to resolve. You’ve got twice my money and i have no way of getting this back. Your live chat was useless and is the only communication option available.”
“I have taken this insurance out on my replacement car beginning to regret it. As i am claiming for a no fault accident & it appears im not getting any money from the owner of the other car who hit & i dont know why !!!”
“Competitive quote but would like paper insurance documents to keep in the car. Also don't like automatic renewal. Won't use them again. Too remote. I wonder what would happen if I actually needed to make a claim!”
“great price but if you ever need to get in contact with anyone to update your policy ie change your car it is a complete nightmare unless you have a claim, no number or contact ?! Absolutely ridiculous !!”
“I paid for my insurance ten days ago and the only thing I have had from yoga is the email for this review. No receipt for my payment and no policy documents. NOT Good.”
“There was no way to confirm your selections for my insurance before payment only then did the selections become confirmed and although you'd made an assumption on something that I hadn't offered you proceeded to demand a large fee if I needed to cancel”
“Setting up a new policy is straightforward, however, the document confirmation is extremely confusing to say the least. If you’ve added extras like Legal, hire car etc, the confirmation letters are poorly written and lack customer information to ensure confidence, consistency and transparency! Could do a lot better.”
“I wasn't impressed as was already a customer and my renewal was due. I was quoted double the amount to last year and obviously shopped around for a better price. On a price comparison site I found yoga were offering me a quote for almost the same as I was already paying for exactly the same cover. So I had to cancel the auto renew and then reapply for new deal. What a lot of hassle when as an existing customer they could have just offered me that price in the first place. Made me angry at how easily people can be ripped off . Not good yoga!”
“Whilst your prices are certainly competitive it is impossible to talk to anyone in your company. I recently wanted to change a vehicle on my insurance, instead of telling me that i should get a quote for my new car and once accepted to cancel the existing one you charged me over £40 for "changing vehicle". Customer service leaves a lot to be desired. Also takes ages to get an email for a forgotten password.”
“Seeing that Yoga asked for a review the day after purchase, here's my experience so far. The integration with the compare websites worked like clockwork, my no claims and driving licence verified automatically and the purchase proces straightforward with my documents arriving in about 5 mins after my policy started - great 5* start!
Day two of my policy and my car still shows as uninsured on the motor insurance database. Why does it take up to 7 days to update when other insurers are updating it multiple times a day? Whilst I am legally insured, I'm likely to be pulled over by police and will be at their mercy/risk of seizure/and a whole load of inconvenience until Yoga update MID in what should be an easy IT integration (especially compared to the complexity of quoting/purchase/policy creation process which works great). It also prevents customers from taxing their cars online.”
“It took quite a long time to get on to a live chat. When I did I requested a paper copy of my policy documents, but was repeatedly told that it is ideally no longer company company policy. After making the request for the 3rd or 4th time I was finally told by the operator that they would action my request - 6 days later I am still waiting for it to arrive! Had I fully understood the fact that Yoga are a fully online platform, with no access to a person on the end of a phone I wouldn't have purchased my policy. But for the fact that there is also a heavy penalty for cancelling, even within the 14 day cooling off period, I would also be inclined to cancel.”
