“Clear and transparent pricing and terms & conditions. Although freebie benefits are basic, so need to upgrade or purchase stand alone policies...e.g. breakdown cover. But this looks to be standard practice across other providers.
All online. So chatbot or an agent if needed.
Only reason to mark down to 4 star is it said you can opt out of auto renewal at the end of the term, which I i then found impossible to locate on the portal. An online chat with an agent sorted this...
However actual scoring for me is only relevant if and when a claim is made...which hopefully won't happen.”
“I do not like auto renewals, but Yoga offered me a great deal, I made enquires through Direct Line and Confused.com, neither came close to Yoga. Thank you.”
“Yoga gave a very competitive car insurance quote even when I added some additional cover
Doing it online was quick and easy
As a bonus they saved me money for my renewal
Hopefully I will remain a long term customer”
“Sent a email requesting you to contact me to discuss changes to my insurance policy. It is now 24 hours and no one has responded to my email.very disappointing service.”
“There is a requirement to open an account before you can contact the Customer Support. The problem is if you can’t get past the opening process you are lumbered and there is no way of reaching them to try to sort the problem out. I was not told there was going to be this difficulty in getting Customer Support and frankly, I think the model is flawed. I’m going to cancel my policy even though it will cost me money, I can’t be spending all day trying to get through the customer opening procedure. I think I was seriously misled about the quality of the company and the fact it is so difficult to reach them. There is no customer service.”
“Website difficult to navigate, policy details not clear. Wanted to cancel but huge cost to cancel within cooling off period even before policy started.”
“Had asked for my policy not to be renewed as price was not competitive but it was renewed anyway. When tried to cancel on receipt of documents I was charged the admin fee as well as the time between me receiving the email at midnight and next morning at 8am. To make matters worse the log in procedure had been changed, and made to register again. Very costly mistake taking up policy with Yoga and will not do so again.”
“Yoga-Insure had quoted me almost half the price than my existing insurance company. Also the questions asked were straight forward to answer and didn’t take long to fill in either. Thank you for a great service”
“BEWARE!!
Dreadful company to deal with. Even though I’d cancelled my renewal within the 14 day cooling off period. They still charged me a cancellation fee.”
