“Hopeless experience. Easy to set up policy, however the link to the portal will not accept my email address. It keeps coming up that it is already in use. Trying to get through on the live chat is hopeless. Not a good experience. They need a phone number to contact for issues that come up like this. Thinking of cancelling and going with another provider.”
“Totally agree with other comments, it’s so frustrating when you need to speak with someone. Especially when you need delicate questions sorting. Our world is going 😡 mad, human communication would be fair better for customers.”
“Reasonable priced renewal. However website horrendous to use and you cannot do half the things they say you can on there, and really frustrating you cannot talk to someone over the phone, it is just a live chat once you get past the useless bot thing.”
“Renewal went up by nearly £40 per month which is disgusting, especially as I hadn’t made a claim in a year. Therefore I have changed my insurance company”
