“Competitive price if not all the bells and whistles you get with other insurers. But at a time the premiums are increasing astronomically beggars can’t be choosers.”
“Unable to access my portal as it does not recognise my new username, (I bought a new policy still with you via a comparison website, as the renewal was more expensive)”
“Even though Yoga came out as the best on a Compare Website the cost of renewing my car insurance has nearly doubled without a claim being made by me. Absolutely shocking.”
“Very happy with the company they seem very efficient and a very good price. The only thing I didn’t like was the fact that you had a price and then you went to pay for it. All the extras was added on you were still reasonable but I didn’t like that”
“Easy to use website, clear option selecting but not all are revealed until you are ready to pay, then you suddenly find yourself facing a dearer price for an option you thought you already had.”
“This was the first time I had heard of Yoga so was a bit reluctant to take up the quote. It all seemed very straight forward and everything I needed seemed to be covered. I paid up and then the paperwork came through I needed to make an amendment on the Statement of Fact and for the pleasure I had to pay. Still a bit dubious but I'll run with it and decide at the end of the year when it's time for renewal.”
“Want to have automatic renewal taken off my new policy but no way to do this. Chatbot extremely useless and when you choose live agent you get hours of working for agent but no live agent at all. Price much higher than paid in the past for car insurance (even though paying total upfront), excesses higher than had in the past though insurance overall a little cheaper than current provider. Trying them this year, we’ll see.”
“It was easy enough to purchase online, but then you have to go through the prices on the choices for the apparent extra's such as breakdown costs and courtesy car, so they weren't actually in the original quote. This then puts the original quote up! So a bit off putting! But if you go through it carefully, it is possible to keep the costs down.”
“I'm a bit confused as when you get the original quote, it appears to suggest that the 5 extras one would usually pay extra for are included, but upon proceeding to purchase the insurance, they all seem to incur an additional cost. I'm not really sure if anything is included.
I also find it a bit daft when companies ask you to review something you purchased yesterday. How can I review it? I haven't used it yet, I mean hopefully I won't need to but, surely you can only review an insurance when you are required to use it.”
“Great cover at a great price if you use a comparison site.
I have an existing policy with Yoga and their quote was more expensive when I tried a quote direct.
I still cannot work this out, nothing for customer loyalty”
“Accessing the portal and finding the section that allows you to stop the Auto Renewal which is IMPOSED is really, really difficult to find. Like most car drivers we all dread the day we need to claim given the digital access issues experienced at the outset. Time will tell?”
“I have been trying for over a month to get hold of someone. I noticed my policy did not show my no fault claim of 2022. I have paid £375 for a renewal ,now I have received an email saying my policy has expired. It was only a couple of days ago on live chat (which I have screenshot )that I was asked to pay another£7.40 to protect my noclaims. The portal is useless to get into. Where is my money and policy . If you sent the paperwork it would be much easier.”
“Got a good price but would just like to be able to e mail over a query i had with this new policy but can't find one. Don't wanr to talk to the Bott who could not answer my question. Oh well you have my driving licence so i will nir worry myself”
