“Fairly simple and straightforward to proceed although inevitably there was some backtracking to do.
I had made it clear at the outset which extra services I had chosen but I still had to go through a selection process and I did not like then having to make decisions as to which level of service I had decided upon.”
“I was a year with Yoga Car Insurance. I made no claims during that time.
However, I forgot that it was automatic renewal and so I cancelled on the renewal date as I already had insurance with another company.
I was disappointed to find that I was charged £49.99 plus 62p for the few nighttime hours I was insured. I felt the company could have shown a bit of discretion here wrt these charges as it was an honest mistake on my part”
“I haven’t actually renewed with you as was unable to gain access to the portal and the robot was not responding when I wanted to let you know I would not be renewing the policy. This was extremely frustrating and annoying. Please cancel any policy you have now set up with immediate effect and send me confirmation.”
“Switched my insurance to my new car. Took 2 attempts to change the value of the car and I was charged admin fee each time and chatting to your automated robot is a complete waste of time”
“Trying to take another years monies from me
Finding connection difficult
Hoping this gets to you as everything l have tried is failing to contact you and using my old policy to do this, will hopefully get to you.
Getting Emails responses from you whatever way l try is failing.
Going through your bot is to no avail.
You are taking monies off me that l have not asked for, wanted, know about or used.
I would like my £87.46 returned and see this as unwanted transaction. Used my card backhandly and causing me so much unnecessary trouble and anxiety for a disabled mental health, anxious individual.
I am wanting all my monies returned back to me asap. See this as a way of getting monies out of vulnerable person.
Carol Jenkin”
