“Tried to cancel and couldn’t. You have no phone number. The email address doesn’t exist. The portal doesn’t recognise my details. So I’ve stopped payment with my bank. You can go and whistle for any cancellation fee.”
“Have been trying to talk to someone for over two months about my contract with yourself but to no avail so stuck in this contract and can't access my account for some reason hence why I needed to talk to someone about it”
“Great priced fully comprehensive car insurance with reasonable benefits.
It would have been nice to be able to choose (as other sites allow) at the point of purchase not to auto renew.
Quite high excess on windscreen but the premium is so much lower to start with. Well done Yoga.”
“Happy isn't exactly how I feel! More confused - my current policy ends 31/07/24 and my renewal is due to start 01/08/24 however, my new policy starts 31/07/24??
The portal isn't helping me ar all.”
“Impossible to cancel if you are locked out of the app. Have even been through complaints by ketter and they have ignored it and renewed. I would recommend avoiding.”
“I have been trying to contact you for days.
I have a huge problem with fact that you automatically renewed my insurance when I had already insured through another company! It is impossible to contact you - I've been trying for days. I want a refund ASAP”
