“I had used your app to opt out of my car insurance being renewed automatically and it has just renewed and now you are charging me a £50 fee to cancel.”
“I tried to cancel my renewal. It was difficult to do. Then you were able to process the renewal without having my up-to-date details despite telling me that you wouldn't. Now I've got to work out how to contact you and try and get a full refund”
“I attempted to add a driver to my policy, followed all the instructions and resulted in being told that with the information I provided it was not possible to add this driver, then Yoga took £20 from my card for a mid term policy change. To say the least I am disgusted with this. Of course the 'live chat' just keeps giving robotic answers, referring me to the Login.”
“I could not get onto your customer portal could not get it to register me, think may be that the email had been previously registered for someone else with a different policy,tried numerous times to contact you left messages on chat line but is obviously a robot who just keeps saying go to the portal which I couldn’t get onto saying not to renew and I have now done it with another company as you could not be contacted
So please cancel this policy and return any payment you have taken Albert R ref was GDCNA00054449 I see from review that I am not the only one having difficulty”
“This is the worse insurance company I have ever dealt with In 25 years!! After having a knock for knock accident on a single track road a short distance from home on the 1st of October the car is still say on the drive way and waisted hours (days on the phone) it seems like there doing everything to avoid paying out! Don't waist your time people the stress is just not worth it.”
“My renewal quote was kept around the same price unlikely previous companies I’ve been with who hike up the price of the renewal premium. Due to this I was happy to stay with yoga for another year. Online portal is very easy to use as well.
Would recommend Yoga Insure”
“I took the insurance out some 3 weeks before the start date. When i got the paperwork after paying the premium i noticed that my son was not insured.
i therefore asked to cancel the policy but was informed that somewhere in the small print there was an admin fee of £50 but i could add him for £73.
What happened to the 'cooling off period' that comes with most transactions.”
“My renewal details arrived promptly and in plenty of time for me to consider whether I should stay or switch. I did do a comparison search and the Yoga renewal price was by far very fair and affordable so was I happy to stay for another year 🚗”
“Yoga
Claim to be friendly & helpful but you cannot cancel their products as they renew automatically on a no reply box.
I tried to cancel a policy several times that was no longer required and now they are chasing me for a policy I cancelled!
Awful Company”
“Exactly like another person who has posted a comment, I didn't want to renew. I've tried to contact someone (anyone) and the chat didn't work for me, as I'm not available during the hours when your live chat is open.
Now I'm going to have to create an account (that I'll not need) and cancel insurance that I didn't want, and don't need.
Please return to me the money you've taken out of my bank.”
“Money was taken for renewal.
I received no notification via email or post that this was going to happen. I also ticked the 'NO' to the automatic renewal last year.
Now I'm have to go through the process of claiming it back.”
“Once you get used to the on line system it’s very good. I’m also find the chat service very good and the handlers have always been very helpful. I also think that Yoga insure have been fair with me following my car accident and were quick and efficient in dealing with it. Just like to say thankyou!”
“Thankyou yoga for your prompt help 🙂 I was struggling to make a change to my policy ( number plate change)
You have very kindly emailed my new documents
Regards Ian Barnes”
