“I bought a van policy a month ago and could not regisiter it as my email was already linked to my existing car policy (I'd forgotten it was also Yoga). Messaged you and got in but car policy lost. Your website said assistant available Mon-Fri 9- 5pm but when logged in (only said I had 1 policy) yesterday at 2:25pm it said live chat Mon-Fri 9-2pm. Today your portal was down. I've been trying since 1:45pm, now nearly 3pm!! Just glad I don't have a claim or amendment to make!! Still not happy that I can't access both policies.”
“bought ins for new car - YD19PXX - online system would not complete as it needed to be registered. I am existing customer and it would not let me use my login. Now bank shows I have paid twice for the one insurance and the new policy does not show online. 1. I want one of the £243.70 paid be refunded to me. 2. I want confirmation that I have purchased the policy. Chatbot useless and couldn't reach a human.”
“I tried to contact you with regards to GNCNA00061706. I contacted the team via Yogi prior to my policy ending because I have needed to SORN my car off the road due to a cancer diagnosis. I contacted the team again on the 28th of Jan via Yogi and kept being told they couldn’t cancel my policy due to a system issue. I tried again but I am now unable to log on or register again and was very disappointed to receive a letter stating I owe you £76.82. As I first notified you prior to the end of my policy I feel this payment is not warranted. Please credit this £76.82 so I no longer need to worry about it because I am sure you understand I have enough to worry about. Please contact me to confirm this amount has been credited. Many thanks.”
“They have automatically renewed my insurance and I have already arranged insurance elsewhere. I cannot contact them to cancel. They do not send me a link to enable me to do this.”
“Probably the worst insurance company I have ever used, and would never use again.
no people to talk to on the phone, no responses from emails wanted me to sign away my rights to using the ombudsman service, wanted me to sign a commercial financing agreement.
When I insisted that the work need to be done in the nearby town, i was told that if they did the work it would be £1,250 less my excess of £550 for work already reasonable valued at c£5,000.
an absolutely appalling "service" which is about to be handed over to the Ombudsman.”
“Basic price good, but then so many optional add ons.
If I’d realised you were totally online, with no option at all to speak to a person other than chat line, which I had to wait ages to be connected to I wouldn’t have chosen Yoga Insurance.
No free cooling off period.”
“Nightmare trying to get in touch with someone! Tried to change insurance for a new car and it took me ages. Had to cancel one incurring a charge and then take out a new one, only reason I did was it was the cheapest option.”
“Impossible to get hold of. they use a AI chat bot which is useless unless your query falls within a fixed set of boxes!
I would never consider this company again.
Time now is 11.15am Frday I have spent over an hour trying to speak to someone. They say agents are available mon-sat 9am to 2pm RUBBISH!!!!”
“I tried to cancel my automatic renewal it was virtually impossible to contact anyone at Yoga in the end Pay Pal had to retrieve my £407 ,I advise anyone DO NOT insure with this company under any circumstances 👎”
“Why have you offered me 1 month insurance than 12 months ? Not happy about this yes I should have checked the dates but no one offers a month. Really. I was happy until this now have to organise cover again”
“I have been trying to sign in to my portal for 2 days to add a driver to my policy and have had no luck or help after numerous requests through your chat service. Maybe someone can contact me through this as I want to cancel my policy. Absolutely atrocious service”
