“I e sent an email regarding my cracked windscreen 2 weeks ago and filled in the claim form to book an appointment and haven’t heard back at all. This is my first year with Yoga and not impressed by this as I’m used to a lot better service via my old company . Please advise”
“Only wanted to temp change plates on this car until collecting new car in three days. You charged £25. I’ll need to change them again on the new and will cost same again. No provision on app to deal with queries like this”
“When on Live chat advised additional premium was £3.50 . Then when processed actual change you applied an additional £20 fee ! Whilst expected an additional premium this was not made clear by the handler . This is poor communication. The policy is shortly due for renewal so may consider lapsing.”
“On behalf of my wife.
I insured my car with Yoga as they offered the best quote. Sorting it out buying and paying was very easy, with the docs available in minutes. Unfortunately the purchase of the car fell through and I had to can the policy. I originally paid £250 for the policy and cancelled after one day of not actually using it. For this they charged me £39.99, for 1 day, I thought that was a rip off which is why I am leaving this review.”
“How do you contact a real person? I made a simple typo and had to pay £20 to rectify it. This is the second car I have insured with you but will not be back.”
“Added additional driver to my policy cost me 400 quid on top of my existing policy Daughter is over 30 and has been driving since 17 . This price seems very high when I read in comments someone was charged only 20 ! Tried to use live chat but was unable to answer my query . Disappointed there is no where clearly where I can direct my concern.”
“I have been unable to register my account, despite trying since arranging a motor policy in January that came into effect in February.
I have a policy number, an insurance certificate and a "Statement of Facts" sheet from Yoga ... but can't make contact.
I am changing my car soon and have no way of discussing this with Yoga because I can't register or phone. Live chat hasn't got me beyond a Bot that kept saying it couln't answer my question but it would not connect me to a human being.
Will someone please contact me a.s.a.p.”
“Your stars do not allow me to give a neutral review. That is bad. As for my experience, price was good but not being able to find any contact emails or telephone numbers to talk to someone is bad. Whether you are good are not will not be known unless I have to make a claim.”
“cannot work out how to cancel automatic renewal. it would be very easy to put a box in so that you can do this when buying the policy [just sharp/poor practice], apart from that no problems. thankyou.”
“A lot went wrong and I actually have neither what I was promised nor what I really need. It took me nearly two days and many hours to finally insure. The website is hopelessly ill equipped to questions which are outside limited range (the bots simply don’t understand) and there are seemingly no humans to assist… very poor”
“There was no way to talk to anyone about a query. There is a live chat facility but you can only get to it if you are renewing and are an existing customer.”
“i couldn’t get hold of anyone to ask questions about the gold club as the links weren’t working and it wouldn’t accept my password or any way of getting into my account so i have had no choice to accept it as it is probably not saving me any money”
