“cannot work out how to cancel automatic renewal. it would be very easy to put a box in so that you can do this when buying the policy [just sharp/poor practice], apart from that no problems. thankyou.”
“A lot went wrong and I actually have neither what I was promised nor what I really need. It took me nearly two days and many hours to finally insure. The website is hopelessly ill equipped to questions which are outside limited range (the bots simply don’t understand) and there are seemingly no humans to assist… very poor”
“There was no way to talk to anyone about a query. There is a live chat facility but you can only get to it if you are renewing and are an existing customer.”
“i couldn’t get hold of anyone to ask questions about the gold club as the links weren’t working and it wouldn’t accept my password or any way of getting into my account so i have had no choice to accept it as it is probably not saving me any money”
“MUST OPT OUT ‼️
I found out the hard way, that car insurance renewal is an opt out, or pay for not doing it!
So a word of warning to everyone else,
My insurance policy was to start at midnight on the 5th January, I noticed money had been taken out of my account, and realised it was for the insurance policy I wasn’t renewing, it was £200 more than the quote I went for, when I cancelled it, there was no option to cancel immediately, so you have one day of insurance, and that cost me £50 !
I was trying to save money by using the comparison site, 70 years old , and definitely no money to waste.
My advice,
IN LARGE BOLD SCRIPT LET CUSTOMERS KNOW
OPT OUT BEFORE YOU TAKE OUT A POLICY WITH A DIFFERENT COMPANY ‼️”
“We needed to make a small change on the policy. It only cost £2.43 to do this, but we were charged a £20 admin fee. I find this extortionate, especially considering I made the change online, so they didn't have to do anything.”
“Renewal price was good but I couldn't sign in to renew it even after registering. Kept telling me my email address was invalid. How can this be so when I've already had an account with Yoga for a year. The chat bot couldn't help me either. It was on repeat. Very frustrating.”
“The price was very competitive compared with other insurance providers, however I already had insurance through Yoga on a car and wanted to transfer it to my new vehicle (a van). The automated service would not let me do this, it kept telling me the new vehicle registration could not be recognised. I ended up just cancelling my initial insurance the taking out a new 12 month policy. I presume I will have incurred a penalty for cancelling my insurance.”
“I was a year with Yoga Car Insurance. I made no claims during that time.
However, I forgot that it was automatic renewal and so I cancelled on the renewal date as I already had insurance with another company.
I was disappointed to find that I was charged £49.99 plus 62p for the few nighttime hours I was insured. I felt the company could have shown a bit of discretion here wrt these charges as it was an honest mistake on my part”
“Second year renewal price has jumped up by £300, now 40% more expensive than last year. I can't comment on customer service as I didn't claim for any thing. Or use the breakdown service that I'd paid for.”
“I changed my vehicle to a brand new car my policy runs out 24/12/2024. It would notlet me update details and no person to talk to so I had to take out a new policy even though other one is still in process I'm not impressed 😐”
“I received a text message to say there's an issue with my direct debit. The correct bank details were definitely given as first payment has been taken out. Was meant to receive an email within 10 miinutes.. which I haven't received. Phone line close at 2pm. I'm in wk till 6. Don't know how to solve this problem, don't want my policy to be canceled. Don't know how to contact anyone. It says technical issues online. Don't want to moan, it's just stressful 😫”
“Couldn’t get in touch with you I could only get accident and emergency try leaving messages but didn’t hear anything back, was trying to let you know that I had 3 points added to my licence,, I then went onto the chat online and the chat said that b4 u take the money you do a DVLA check on my licence, so I presume you have this information”
“I asked for a quote on a second car and it was really expensive over 600 I went on a comparison site and exactly the same insurance was nearly 200 cheaper which doesn't make sense”
