“Well it may not be quite your fault, BUT I've paid for an insurance with you, which will be starting in a couple of weeks. At the same time as paying I wanted to stop AUTOMATIC renewal. This has proved IMPOSSIBLE. There is nothing to say that you cannot stop AUTOMATIC RENEWAL before the policy starts. You have my money and you are now able to use that, so I think there should be access to stop the AUTOMATIC RENEWAL if a paid client wishes that.
That's why only 2 stars.
My excess is also £1000, and some of the items you display that you cover, if claimed about will not amount to £1000. They're rather spuriously offered as an included insured item. But one or 2 insured inclusions are good.
DO READ THE SMALL PRINT.”
“I found it very convoluted to find my renewal quote within the site - it took a lot of going around the houses and when I tried to make a couple of edits, they wouldn't save. I tried several times and gave up. I was so frustrated that I went to a comparison site and found exactly the same insurance for £45 less! When I tried to cancel my current renewal, I was offered the chance for a better quote but all I saw was the never ending circle of death and nothing further. Consequently, I cancelled my renewal and took out the same insurance for a big saving.”
“disappointed that there's no possibility of telephone contact and the fact that,although i have 16 years no claims bonus it was not possible to correct the 9 years you credited me with OR the fact that it's not possible to input details/value of your vehicle until you've purchased the policy and accessed your online portal.”
“Prior to taking out the insurance you offer loads of documents to read on your policy but I could not find a statement of facts letter. Then when I purchase the insurance you sent me all the documentation including the statement of facts. You asked me to check all the documentation to make sure it is correct, far enough but there is no way of correcting any computerised errors, even minor ones without incurring a £25 alteration fee even though the insurance has not even started. This I find very off hand and smacks of profiteering and not good customer PR, just to correct any minor errors by you or me. As for using ‘Chat bots’ I’ve never found one yet that can answer the question I want answers to…!!!! Bring back a human being for any initial queries, and if minor changes even such as spelling mistakes can be altered on line with no human intervention there should not be a charge, so bad customer service at the outset and does not fill one with confidence for the future….!!!!”
“When I went to your site to buy the insurance the price was more than quoted on Money supermarket comparison site. I felt I had been misled but went ahead with the purchase because I had already cancelled renewal with current insurer.”
“Quote on comparison site was £18.24 but when transferred to Yoga website to buy was £33.24. No way to query the discrepancy, so tried 2 more comparison sites with the same results. The policy also included Home emergency cover, the details of which, were only revealed as being very limited at the checkout stage. I think that this information should be upfront before deciding to buy.”
“After two weeks with yoga I’m sorely tempted already not to renew next year , I changed my registration number on the policy and to be charged a whopping £25 to do it , it won’t be happening again that’s scandalous, every other insurance company I have been with in the last 5 years didn’t charge anything”
“lack of human communication,no telephone number to speak to anyone to ask questions about my new policy,went on live chat to find that it was ai and not a real person also it did not understand my question,can not find a phone number anywhere to speak to someone,only had the insurance one day already regretting going with this company,riddiculas that i can not speak to anyone about a query ,”
“I e sent an email regarding my cracked windscreen 2 weeks ago and filled in the claim form to book an appointment and haven’t heard back at all. This is my first year with Yoga and not impressed by this as I’m used to a lot better service via my old company . Please advise”
“Only wanted to temp change plates on this car until collecting new car in three days. You charged £25. I’ll need to change them again on the new and will cost same again. No provision on app to deal with queries like this”
“When on Live chat advised additional premium was £3.50 . Then when processed actual change you applied an additional £20 fee ! Whilst expected an additional premium this was not made clear by the handler . This is poor communication. The policy is shortly due for renewal so may consider lapsing.”
“On behalf of my wife.
I insured my car with Yoga as they offered the best quote. Sorting it out buying and paying was very easy, with the docs available in minutes. Unfortunately the purchase of the car fell through and I had to can the policy. I originally paid £250 for the policy and cancelled after one day of not actually using it. For this they charged me £39.99, for 1 day, I thought that was a rip off which is why I am leaving this review.”
“How do you contact a real person? I made a simple typo and had to pay £20 to rectify it. This is the second car I have insured with you but will not be back.”
“Added additional driver to my policy cost me 400 quid on top of my existing policy Daughter is over 30 and has been driving since 17 . This price seems very high when I read in comments someone was charged only 20 ! Tried to use live chat but was unable to answer my query . Disappointed there is no where clearly where I can direct my concern.”
