YOPA Reviews

Name: YOPA
Rating: 1.50

1.5 Rating 505 Reviews

12 %

of reviewers recommend YOPA

Company Reviews

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1.5

Based on 505 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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02030957000

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good agent dealing with my property sale who has given excellent advice all the way. Used yopa after another agent had the property for 6 months with no interest and glad I did!”

Helpful Report

Posted 7 years ago

“Booking a viewing is a nightmare and unnecessarily complicated. First a phone call, the an email from Yopa saying a viewing has been requested, but no subsequent email about the viewing being confirmed. Do not sell with these people because buyers can't get viewings.”

Helpful Report

Posted 7 years ago

“Really good communication, kept me informed all the way. They found me a buyer in 15 days and handled everything form me. Great service. Another hybrid agent seemed not to care less about selling my house but these guys were brilliant and enthusiastic all the way.”

Helpful Report

Posted 7 years ago

“Smart. Concise, To the point information and impeccable service. I could not have asked for a better and easier company to work with to sell my home. They even put me in touch with one of their agents in the area that I was moving too to help me locate my new property. Saved me a lot of money so I included every package they had and they still came out cheaper than most other places. I couldn't recommend YOPA any higher than I have. 1 down side is that they called me 6 times before I answered but I am glad they did.”

Helpful Report

Posted 7 years ago

“Tried to arrange a viewing for a flat that we were interested in, but it became a mine field of constant problems. They rebooked days without telling us, then the agent was ill but failed to tell us. Tried rebooking and spoke to several people who promised to call back but never did. Feel really sorry for the sellers. We've given up and gone elsewhere. Would actively avoid this agency at all costs now.”

Helpful Report

Posted 7 years ago

“I had my property up for sale for 9 months with 3 viewings, I had to contact the agent to suggest we reduce the price (the price she said) One lady who contacted Yopa direct for a viewing said they were so unhelpful couldn't believe their attitude. I have contacted Yopa myself, missed a call and trying to ring back that person is impossible, asked by everyone what I'm calling about and put on a very long hold to be told hes not available. I want to speak to Yopa head office only to be told they can't be contacted by telephone, very dodgy!”

Helpful Report

Posted 7 years ago

“Had an offer we made on a property verbally accepted. The agent spoke to the seller who was (seemingly) happy with the offer and it was noted “under offer” on all advertising platforms. That was on the Saturday and our solicitor was to fax through the written offer on the Monday. So far so good. Except my solicitor couldn’t get hold of the agent and she didn’t respond to his messages. I had a call late in the afternoon to say another offer had come through that morning which was 4K more than ours - and the seller wanted us to match it. Now we are straying into gazumping territory and we don’t really tolerate that within our system here in Scotland. Plus it’s just a shitty thing to do. We’ve withdrawn our offer and have had no contact from Yopa. We are about to sell but now we’ve had a taste of how these big call centre estate agents operate we won’t touch them with a barge pole. Beware buyers and sellers”

Helpful Report

Posted 7 years ago

“I have tried several times to contact Yopa with no success.Do they actually want to sell properties.We are cash buyers looking at apartments in sully wales.I feel very sorry for the vendors.”

Helpful Report

Posted 7 years ago

“promising the world and delivering a small village, in the middle of no-where, with no running water or electricity.Potential viewers/buyers have complained to me personally of the service as they can,t reach yopa, we were offered cash as a sale and they would not provide a memo of sale citing the reason as "anti-money laundering regulations" as if theyr,e some type of mafia bosses.In the end, the buyer(who lives 50 yards from the sale property)asked us to provide my solicitor details directly to theirs to get things sorted-try the other sites first.”

Helpful Report

Posted 7 years ago

“Seriously shocking service. once they put that for sale board up they have no interest whatsoever. All they are after is money at the end of the sale with no help or communication in between. My house sold twice and both times fell through. Speaking to both buyers I can honestly say this was mainly due to Yopa's lack of interest in communication ans any kind of help to save those sales. And to top it off they lost the house key between them and the solicitors which took me 4 weeks to find out after numerous constant messages and phone calls and lack of feedback & silence from them!!!!!! ..... and we're now having the hassle of having to replace the locks because they washed their hands if it!!!!!! We have thankfully taken it off the market with the shower of sh**e agents. Anyone I spoke to who had dealings with yopa say the same about them .... Do NOT sell or buy through yopa you'll lose your mind and your Sanity!!!!!!”

Helpful Report

Posted 7 years ago

“""Watch ALAN PARKER in South Wales/West...Owes thousands of pounds to people, using false driving licence and thoroughly disgusting individual. Tried to warn YOPA Directors but they were not interested. Also stay away from ALAN PARKER ESTATES and TRISH PARKER ESTATE AGENTS. Owe landlords a fortune.”

YOPA 1 star review on 8th September 2017

Helpful Report

Posted 7 years ago

“""I was a buyer of a house marketed by yopa. I was told by the vendor (who did the viewings) that all in the chain were "ready to go". I made an offer on that basis. The sales memo done by yopa stated that the vendor did not have a property lined up, was still looking for a property, and had not even got a mortgage offer in principle. I emailed yopa to ask them to confirm the position and never got a reply. After a week, I then rang the agents acting on my vendors purchase, who confirmed that the chain was not yet complete. A week or so later these agents kindly rang me to say the chain was complete and so I instructed solicitors to go ahead and paid for searches etc. After nearly 4 months of total silence from yopa and very little activity from the vendors solicitors, I emailed yopa to ask what was going on. No reply. I spoke to my local friendly agents again, as before, and they told me that further up the chain somebody had pulled out. At this point, my lack of confidence that the transaction was going anywhere was confirmed and I pulled out, having paid for searches/survey etc. Several weeks later, the property is still marked as SSTC. As an aside, the house was described by yopa as "lovingly maintained", but was very far from that. Prior to this, I had sold a property myself through local agents, who were excellent in terms of keeping the transaction moving and the parties informed. They were worth every penny. I would not touch yopa with a bargepole.”

Helpful Report

Posted 7 years ago

“I took the full package including viewings. In the sales pitch they make false promises about how flexible they are and can do next day and weekend viewings but none of it is true. My house was on the market with them for 2 months in which the agent failed to turn up for 2 viewings wasting time for potential buyers one of whom travelled for more than 100 miles. Had 3 different agents in the 2 months period which shows they have a high staff turnover and seemed like the agents have no clue about the areas. They agreed to refund me £150 out of the £1100 I paid to them, this was more than 3 months ago and after constant reminders I still have not received the agreed compensation.”

Helpful Report

Posted 7 years ago

“Hopeless, negative - you are forgotten once you have paid upfront. Do not bother, go elsewhere. Completely rubbish. You complain, they ring you up, promise the world then forget about you once the phone goes down. The worst estate agent, I thought purple bricks was bad, these are worse”

Helpful Report

Posted 7 years ago

“As a buyer Yopa have been a nightmare. They never contact you back, and when my offer was revised and then accepted they didn't resubmit memorandum of sale for 3 weeks. The seller is using their solicitors and so far it has taken 4 weeks and still they are not responding to my solicitor or anyone.....terrible!”

Helpful Report

Posted 7 years ago

“Over valued my property to get my business, 8 viewings in the space of 3 months, no one rings from their support team to give feedback, AVOID at all cost, use them if you want to loose your money as I have. I have logged a complaint, week later no call.”

Helpful Report

Posted 7 years ago

“1) During the free valuation, they valued my property at GBP 165,000. Then, after I instructed Yopa to sell my property, they said I am more likely to receive GPB 145,000. So they overvalued just to get my business. 2) The screwed the for sale board into a brand new wooden gate without checking with me. 3) I was never able to speak to their sales support team. They always offered that someone would call me back, and they never did. 4) The agent was impossible to get hold of. He did not reply to messages. 5) And worst of all, they maned to loose my house keys - go figure!”

Helpful Report

Posted 7 years ago

“We've just sold our house through YOPA and were very happy with the service and price. Our local agent Oswald had lots of experience in the industry and we really trusted his expertise over pricing and how to handle the interest we got in the house. The advert was professional and we went under offer in just under two months at a quiet time of year, which was consistent with other properties in our area. The online hub was very easy to use and it was useful to be able to see how many hits your advert was getting on the property portals daily. Having Oswald at the end of the phone meant we got all the expertise and experience of a high street agent but for a much better price. We also had more control because we were communicating with buyers ourselves and doing the viewings personally as well, so we weren't constantly ringing an agent for updates. Having met our buyer through viewings, it meant we were directly in touch and could keep each other updated in what was a lengthy and complex conveyancing process (unrelated to YOPA). I would definitely recommend YOPA to anyone who has the time to do viewings and wants to control the process themselves, but have the knowledge and advice of a dedicated agent you can call any time of the day - Oswald always replied to texts and calls at the weekends and in the evenings, which you wouldn't necessarily get from a high street agent. It would have cost us around £7,000 to sell through some of our high street agents and we got the same result for a tenth of the price.”

Helpful Report

Posted 7 years ago

“I instructed this company to put my house on the market in february/march.They have mislead myself & I dare say other people about their wonderfull service. Dont beleive a word of it,their abilities are reflected by their name. they are a bunch of cowboys.DO NOT USE THEM!!!!”

Helpful Report

Posted 7 years ago

“We share the experience of many of your negative reviewers. AVOID THIS COMPANY! They are not professional estate agents. We had to write our own details and then ask for several corrections when they were uploaded, the photos taken were appalling, we were promised things that never eventuated, including a £200 cashback if we signed with them. We had one immediate viewer and then nothing. We have tried to implement a complaints procedure following their guidelines and have received no response in two weeks, not even an acknowledgement of receipt. Someone should investigate this company. The agent who signed us up was nothing more than a con-man.”

Helpful Report

Posted 7 years ago

YOPA is rated 1.5 based on 505 reviews