Name: YOPA
Rating: 1.50

“Went to view a property . Was promised they would forward details of repair quotes etc. heard nothing . Then saw that the property had sold without being able to make an offer. I pity the owners missing out on perhaps higher bids. Strange .... unprofessional”

Helpful Report

Posted 4 years ago

“My experience with Yopa was excellent, I think it depends on your agent for your area. My agent Connie Friston for Leicestershire was great, very knowledgable, very clear information, I had contact with her all the way through and could if wanted to contact her anytime. Had no problems and my sale went through very smoothly. The solicitor they recommended was great and completion was done by 10.30 am! In my previous experience I have waited all day for solicitors! So all in all great experience.”

Helpful Report

Posted 4 years ago

“Pests, they keep ringing me and I have asked them to leave me alone. They offer a rubbish service too. Do not go near them and don't let them have your details they are harder to get rid of than head lice and less welcome.”

Helpful Report

Posted 4 years ago

“Totally disinterested local agent, who didn't follow up viewings, in fact, seemed unaware viewings were happening, no interest in anything I had to say, just told me I was wrong, and when I started a complaints procedure, he lied and claimed he had phoned viewers and relayed info to me. Not true. Office agent phoned ONCE in 3 months out of the blue telling me house was too expensive for area and advised me to cut a HUGE chunk off the price. She said she needed to sell my property to make her KPI look good. DON'T use Yopa...... just don't. They are dishonest, and if you make the mistake of paying up front, like I did, they will only contact you to get you to lower the price, for their benefit, not yours. Appalling. I cannot exaggerate how bad they are.”

Helpful Report

Posted 4 years ago

“2nd time round to review this garbage! The illiterate at Yopa requested my last review should be blocked as they claimed it was offensive. I'd beg to differ. It was a true representation of my personal experience. In which case, here it is again for another go round. Looking to pay through the nose and list your home on the property market with an advert written by a blind kid aged 5? Look no further (no pun intended) ! Adverts are fraught with grammatical errors, inconsistencies and accompanied by a floor plan more distant from the truth than a child minding advert by Ian Huntly claiming he's good with kids. Find it necessary to complain and you'll be transferred to the resolutions team. Don't hold your breath! Learn to play a wood instrument and when you finally make it to performing live in the Albert Hall, they'll get back to you. Albeit not before you've been passed around more people than an STI in an orgy. Wait a further 10 days after that and you'll be transferred to somebody else on the resolutions team before you receive a phone call from Coco the Clown himself. I can only imagine that the 6 year old blind kid that created your advert in the first place has a substantially higher IQ than the cretin you are put in touch with. With an educated guess, I'd say that these parasites are scamming more cash from the general public than all of those losers who purchased toilet roll and hand sanitiser to sell on at outrageously hiked up prices during these testing times. On the bright side though, next week, I could be dead. On a serious note, if you value your property and your cash, use a real estate agent.”

Helpful Report

Posted 4 years ago

“I viewed a house with Yopa agent in London. We liked it and put an offer forward 2 days later. The agent didn't particularly liked my offer. He never called me back to tell me whether it was accepted or rejected. After 2 weeks of waiting to hear back, I called up the central Yopa office and they told me they are not aware of my offer! ARE YOU KIDDING? AGENT NEVER COMMUNICATED MY OFFER TO SELLERS. This is completely against the law! Agents are obligated to communicate any offers they receive. While this one just disappeared from face of the earth, doesn't return my calls or emails. Honestly wtf?”

Helpful Report

Posted 4 years ago

“I keep getting emails from these people, have blocked them and unsubscribe from Sertac Ali”

Helpful Report

Posted 4 years ago

“I've used Yopa to sell my property and so far they've been good and my local agent seems to have good knowledge of the current market and my area. I've had quite of lot of viewings and their website is easy to use to manage viewings (as I don't like the estate agent showing people around my house, I can do this myself), it saves me lots of money compared to the typical 1% that high street Estate Agents charges. The only thing I would say is, the agent will not chase your offers and feedbacks from viewings, you have to do most of the work once the property is listed on Rightmove or Zoopla, which is fine for me. If anyone wants to use Yopa get £100 discount, use discount code of "willkwan" which you are welcome to use.”

Helpful Report

Posted 4 years ago

“Stay away from this company if you are a buyer... Ive booked a view and it got confirmed, the day before it, the rappresentative asked me to send my mortgage principle ageeement (IPA) as requested by the seller. Ive explained them they have no rights to have such a private document between the lender and myself at this stage (even before view the house!!!). I also explained if i would ever make an offer and get accepted, then i would have no problem to share it. The vendor decided to cancel the view because of that. Ive wrote them explaining my concernes and they replied that for some sellers is normal to ask such a document prior to the first view to avoid to have people with no enough money..... This is a good way to attract seller where the rappresentative would tell the seller(even if they say they wouldnt) how much money they could squeeze out from a buyer after have seen the IPA so they both benefit from the situatiom This company disgust me...... Stay away if you are a buyer!!”

Helpful Report

Posted 4 years ago

“Stay away from this company if you are a buyer... Ive booked a view and it got confirmed, the day before it, the rappresentative asked me to send my mortgage principle ageeement (IPA) as requested by the seller. Ive explained them they have no rights to have such a private document between the lender and myself at this stage (even before view the house!!!). I also explained if i would ever make an offer and get accepted, then i would have no problem to share it. The vendor decided to cancel the view because of that. Ive wrote them explaining my concernes and they replied that for some sellers is normal to ask such a document prior to the first view to avoid to have people with no enough money..... This is a good way to attract seller where the rappresentative would tell the seller(even if they say they wouldnt) how much money they could squeeze out from a buyer after have seen the IPA so they both benefit from the situatiom This company disgust me...... Stay away if you are a buyer!!”

Helpful Report

Posted 4 years ago

“Total waste of time. Came around valued my property and said it would sell above that price very quickly. Four months later only 4 viewings which were never followed up and no offers, yet everything else around here selling quickly. Very little contact except for requests to reduce the price. Have told them not to market my property any longer as I'm going to use a reputable local agent who seems to have no difficulty in selling properties. Four months wasted.”

Helpful Report

Posted 4 years ago

“No follow up. Poor customer service. Automated telephone service. No humane touch. Complete waste of time as a buyer. AVOID YOURSELF DISAPPOINTMENT!!”

Helpful Report

Posted 4 years ago

“Very poor attention service from both the customer services and our personal agent. Our house, in North Cambridgeshire, has been for sale with them for almost 9 months and we hardly had any viewings or received feedback thereafter. I repeatedly asked my agent to alter some photos on the listing which he didn't do until after numerous times of texting him he slso made mistakes on the listing information, resulting in us chasing him up to alter it. We also had alot of viewings cancel their appointments at the last minute, and after reading the poor service other sellers - and buyers - have experienced with Yopa I now suspect some appointment viewings perhaps weren't genuine. It took me 13 minutes to get through to Yopa on their main phone number today, which alone may put potential buyers off. We have cancelled their services and will be switching to a reputable high street agent. A waste of time and effort.”

Helpful Report

Posted 4 years ago

“Paid upfront, shouldn't have. House been on the market for 7 months. Only 3 viewings, more booked but mysteriously cancelled and a rediculous offer almost seems it was just to get their stats better. Paid an extra £300 as advised for them to do viewinga, but have ended up doing 50%of them myself! Being an ex London estate agent I took the punt thinking I just need to get it on rightmove. And the viewings will flow. If you don't live in London don't use YOPA. get a local estate agent that can show your property to people even if they didn't request to see it.”

Helpful Report

Posted 4 years ago

“Yopa think it is ok to put up a board outside my property even though it is not for sale with them - I know nothing about them and my property already has the correct estate agent board up. And have they taken it down now? After being asked to twice? No. Apparently an unscrupulous and careless company with little regard for people's property, commissioning idiots to do their marketing. Which is a shame as it appears to be their sole purpose.”

Helpful Report

Posted 4 years ago

“My photos where stunning and my house sold quickly”

Helpful Report

Posted 4 years ago

“I would describe myself as a potentially tricky customer being an ex estate agent and lawyer, and having been in the industry I know that it is the people that make the service. When entrusting someone with my house to sell, there really wasn't anyone after 13 years in the industry that I trust more than Kenny McClintock to do his absolute best by both myself and my new buyer. Let me tell you how he proved it. 1. Looked at my property with fresh eyes and gave honest, valuable advice. 2. Took fantastic photos that really showed my home at its best angles 3. Created an accurate and attractive advert and floor plan 4. Handled all viewing requests and carried out the viewings so I could make myself scarce and get the dog out the way 5. Booked the viewings in sympathetically to suit me but at the same time striking the balance of being as accommodating as possible to potential buyers 6. Gave me honest feedback and followed up where necessary 7. Sold my house within the week for a price that I am delighted with. 8. Efficiently compled his part of the offer process and handing everything over immediately so the lawyers can get cracking on a quick turn around sale. All that being said, I did not get preferential treatment and he was totally professional throughout. This is the service that those that instruct Kenny to sell their home receive, whether you know him or not. Care and honesty are his forte as well as being outgoing, cheerful and genuine in everything he does. Kenny deserves nothing but success as he leaves behind him a trail of happy clients who will pass his name on to anyone who anyone looking to sell. Thank you Kenny for being in my corner in this automatically stressful experience, making me feel like you were worth every penny and more.”

Helpful Report

Posted 4 years ago

“Don’t buy a house sold through YOPA! I didn’t think the agent was a good enough reason not to buy a house but I wouldn’t buy a house sold through YOPA again. They are useless. Compared to the service I’ve got from my traditional estate agent which has been excellent Yopa service is disgraceful. There is no service. They take vendors money for putting it on Rightmove and that’s basically it. They offer a cheap shoddy service to vendors and absolutely no service to to buyers. Avoid at all costs.”

Helpful Report

Posted 4 years ago

“Only using 1 star as there is no option to leave no star. We are very unhappy with YOPA and they aren’t allowing us to use a 14 day cooling off period.... they are still charging us a fee. We have taken our property off right move as the description and photos of our property were not up to usual estate agents standards. This is due to family friends and members of the publics feedback when I’ve asked their opinions. I would NOT recommend YOPA and my friend who is also selling her property did not like our photos and chose a high street agent instead as she did not feel that she would have confidence to gain viewings for her property.”

Helpful Report

Posted 4 years ago

“Only leaving 1 star because no star is not an option. They were very keen until they got my business, advisor said the local agent has been in business for decades and knows the market very well. Agent came and took photos with a tablet, horrible quality, we had to hire a pro photog to retake the photos. That worked because soon after that we hadc our first viewing after being on market for a month without any interest. On the day of the viewing the agent missed the appointment, didnt show up on time to show the property to the buyers, I did it myself even though I paid for a package that included agent showing the property to buyers. Nevermind. The worst thing is that they tie you in a contract where you use their conveyancing team or you pay a penalty of £300. They like to keep it a secret though, I only found out about this after our house was sold through a lot more professional agent and Yopa came complaining about me not using their team. I had a call from yopa before this and we agreed that although nobody told me anything about this clause, I would use them to avoid the penalty after which the person promised they would send the instruction immediately as the buyers were waiting to start the process! Nothing came through obviously, the next time they contacted me with the instruction was after the house was sold and we were already moved into our new home so they took approximately 6 weeks to react!! A joke. I'm raising an official complaint and will do everything to leave a bad review on every platform.”

Helpful Report

Posted 4 years ago

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

YOPA Reviews