YOPA Reviews

Name: YOPA
Rating: 1.50

1.5 Rating 505 Reviews

12 %

of reviewers recommend YOPA

Company Reviews

Questions

Metrics

1.5

Based on 505 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

Visit Website

Phone:

02030957000

Write Your review

Tell us how YOPA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Do not ever use Yopa to sell your home if you want to remain sane and have a stress free move ! I appointed Jennifer Garrett the Liverpool agent she is the most unprofessional agent I’ve ever come across . Her untimely manner lost us the sale as she did not liaise correctly with our buyers . Her attitude was appalling and the people in the head office are also the same . You also have to pay even though they did not sell it . I took it to the ombudsman which is another waste of time and effort . So please avoid ..”

Helpful Report

Posted 1 year ago

“Sadly YOPA misled us to believe commission would be on completion of successful sale thus offering incentive to actually market the property, we had one initial viewer in first couple of weeks then just prior to 10month cut off miraculously another viewer then we were told full commission was to be paid immediately (non negotiable) when queried turns out we had inadvertently signed a delayed credit agreement be careful who you instruct to market your property.”

Helpful Report

Posted 1 year ago

“Absolutely terrible service. I have had two agents now, the first promised the world and delivered nothing and the second still promising the world and delivering nothing. I selected the package where they sell and do the viewings as I work a lot of hours. The folk I have shown have said how bad the service and communications have been. It’s just so bad. Every time you challenge the service they come back with more rubbish. The only time they reply (the agent) is when you complain. Just steer clear folk and ignore the reviews on their site. These are only the invited ones that are shown on here.”

Helpful Report

Posted 1 year ago

“If I could give a zero for this company I would! Mis sold package, promises everything delivered nothing. Mis advertising and misleading. On the online hub there was only 2 options available pay now pay later when asking the agent he told me to select pay later . Now I have not sold my house , but owe £1,333. Stay clear away , I have complained to trading standards and ombudsman. I wish I had read the reviews! I'm hoping this company is held accountable as most of these reviews say the same .”

Helpful Report

Posted 1 year ago

“Ive had my flat for sale for 10 months firstly over valued i wasent informed about the hidden fees now they want £1400 ive not had 1 veiwing absolute cowboys and crooks.”

Helpful Report

Posted 1 year ago

“Not a good service and let me explain why, firstly when putting my house on the market and the yopa agent Colin came he overpriced my home, offered such a good service that we chose to go with them and to go with the option to pay when sold because we were sure we would sell and Colin definitely said we would sell (sales jargon) or if we decided to take it off the market then we would still have to pay, so when you go with that option you are passed on to a credit agency (this was not explained on the visit) so they have their money so it doesn't matter if they sell our property or not so the latter happened, terrible sales team! we had 3 viewers and our property was on the market for 8 months and just offered a market break which I agreed and not heard anything since only from the credit company to pay their money of £1399.00, so all we done really was to just throw our hard earned cash in the bin! They just don't care! My property by the way is a lovely 4 bedroom house around Dartford and is in good order so if they had done what was promised we would of sold it, just steer clear for your own sanity and go with a reputable estate agent, you might have to pay a little more but it is worth it, we will definitely be doing this next time we put our property on the market, we have definitely learnt by our mistakes”

Helpful Report

Posted 1 year ago

“Asked for someone to come to give valuation. Date arranged, but I had to change it. Rearranged. Then received an email a day before valuation saying it was changed without any consultation with me. Contacted William Tilsley by email. He replied that he tried to telephone me. ( no missed calls) no message left. That set alarm bells ringing with me. Then came across this review site, and I am so glad I have decided not to do business with this company. If they can lie about telephoning me then I can not trust them.”

Helpful Report

Posted 1 year ago

“Asked for on line “valuation “. Ridiculous estimate of value but thought get them out to house. They called up to arrange visit put them off for a few days as away but they still rang and left message, rang again on return, date and time agreed but then another agent rang. She was quite aggressive that I had to basically fit in with her time not the time agreed. Told her to either turn up as agreed or don’t bother. She didn’t. Terribly unprofessional.”

Helpful Report

Posted 1 year ago

“Con men, I thought I was selling my house as you would with other estate agents, no sale no fee. Not the case with these robbers. They now want £1249 for doing absolutely nothing. Two Viewings which I did myself. No reply to my emails, I have resorted to writing a letter(recorded delivery). How are they still operating. I will contact Trading standards. How can they be allowed to gain money under false pretences . I wish I had read these reviews first.”

Helpful Report

Posted 1 year ago

“Avoid at all cost dealing with Nicola from Leyland! We had a good start and experience with previous agent Amanda, but all changed when Nicola took over. The worest estate agent I have come across. Lied and documented on their system advising she had called and spoken to us prior to removing our property which was a complete false statement and in fact she removed our property without explanation - how one can complete fabricate this is beyond me,she knows exactly what she has done. I won't go to details as complaint raised was also bias despite providing overwhelming evidence of call logs etc... Be aware, it's franchise so the agent calls on mobile number and you as customer have no means of evidencing any issues as calls are not recorded. This leaves customer very vulnerable and gateway for bad practice within the agent themselves. Pay more and use the all fashion estate agent. Your money, your right are then fully protected! You can't even make subject request as i said due to agent using their own mobile phone. The outcome of complaint : We got offered £25 for inconvenience!!”

Helpful Report

Posted 1 year ago

“Massive rant coming. DO NOT EVER use Yopa for selling your property. we have had our property on the market with them for 17 months now as we live in a lodge rather than bricks and morta, and they knew about this when they took it on. We were told we would have to pay the said selling fees after 10 months or once its sold, whichever was fastest. We agreed. We never saw our first agent with them, then another agent took over. She contacted us to say that the property was being withdrawn off of the market because its been on too long. We argued this and said we had never heard anything so disgraceful. They apologised and said it would stay on the market until it was sold. We were offered a revamp of pictures come January, which came and went. Never any contact from our agent at all. The next thing we hear from yopa is that they were taking it off the market as my husband was verbally abusive to our agent in April of this year. Absolute bunk, we haven't spoken to her since November of last year. We are now having to go to the ombudsman about their behaviour. We have paId £1000. For nothing. We are pensioners and i am disabled and losing £1000 is something we could do without. BEWARE, THEY ARE ABSOLUTE CON MEN.”

Helpful Report

Posted 1 year ago

“Sold my house 4 years ago. Used yopa first but had very few viewings not good. Changed to high street agent great service and house was sold. Recently had a debt collectors emailing me they I owed yopa a fee which is £1995 apparently for the introduction of the eventual buyer. So it took 4 years for to process this. Now being threatened with court if I don't pay. I had no clue about this. Is this legal? Does anyone know? It's a dastardly deceiving way of doing business. Sharks.”

Helpful Report

Posted 1 year ago

“Disgusting service and hidden fees! Stay well away”

Helpful Report

Posted 1 year ago

“Terrible and completely unprofessional service from Phil Williams Yopa Sheffield (and Yopa agree!) Under no circumstances use Phil Williams (Yopa Sheffield) to sell your house. When trying to get your business he will appear friendly and professional. However, as soon as the contract is signed with Yopa to sell the property you will be staggered by his ineptitude (and likely never hear from him again). When I signed the contract with Phil Williams to sell my property it was not with the expectation that my property would definitely sell, but I did expect he would act in a professional manner to give the best chance of a sale. However, my experience of dealing with Mr Williams has included: - A terrible property write-up containing numerous mistakes that materially impacted the chance of a sale (such as incorrectly stating that the property only had 99 years left on it lease). Also marking the property as “Under Offer or Sold SSC” (even though no such offer existed) so that the advert couldn’t be seen by potential buyers unless they changed the filter to include properties that had an offer or were sold subject to contract (unlikely). - Property photographs that look like they had been taken by a 5 year old that had just been given their first camera phone. - Failure to reply to my many phone calls/voicemails/text messages to discuss feedback, changes I wanted to make to the advert, and offers. He completely disappeared! I have been through the Yopa Complaints process, and they agreed with me on Mr Williams conduct, upholding my complaint. Mr Williams has also been reported to Trading Standards. However, Yopa have only offered to reduce my bill by £250 from £1299 to £1049. Quite what they think Mr Williams has done to deserve this apart from submit an awful write-up and pictures to a couple of property portals I’m not sure. As far as Mr Williams appears to be concerned, as soon as you sign the contract, he will get paid anyway regardless of whether he manages to see the property or not - therefore any level of professional standards and conduct disappear (as does he).”

Helpful Report

Posted 1 year ago

“Very unprofessional team. State agent William Tilsley (Southampton) lied about the lease period during our visit to the property. Lack of communication when we decrease our offer because of this and did not apologize for his error. Did not answered our email when we asked to explain why the sellers withdrew from the sell even when he said he would. Don't recommend this company specially with this agent.”

Helpful Report

Posted 1 year ago

“They were hopeless at selling house, canceling and rebooking appointments , I assume as they weren't that close to the property. Swapped to another traditional estate agent, they seem better. However I had £1399 taken out of my account yesterday without any warning. Don't remember them mentioning any fees like that! They didn't say anything when I asked for keys back or I would have put up with them until the period expired, dreadful service”

Helpful Report

Posted 1 year ago

“Yopa promised the earth yet delivered nothing. Their sales staff were unhelpful and were largely invisible with no sign of any proactive approach to selling. Basically, if you want to sell a house, this is not the company to use.”

Helpful Report

Posted 1 year ago

“Should not be trading! Neil Challinor - Gloucestershire and YOPA head office also are appalling. YOPA are millions in the red and resorting to all kinds of inappropriate behaviour it would seem from my experience and many other 1 star reviews. It is all about them making money, they couldn’t care less about providing the service. They just want to be paid. Be warned! They cost us four wasted months and £6k in losses. The only training they seem to get is in sales. Case currently with ombudsman, then court probably too plus as much activity as possible to highlight their negligence and bad practice.”

Helpful Report

Posted 1 year ago

“DO NOT USE YOPA! Here's what went right... OK here's what went wrong Lied in the initial meeting about how they are paid. Said they don't get paid until its sold when in fact they get paid immediately by another company who then get the money of me 10 months later or on completion. Well over priced the property to get the business. They valued it at £190,000, which I knew was way over but agreed to put up at £175,000, still a lot higher than I thought but they are the experts right? It is now on with another estate agent at £145,000, which is where I thought it was in the first place. The photos and advert were frankly pathetic, frankly my 8 year old granddaughter could have done better. Not one viewing in 90 days and counting. There have been four potential viewings, all rearranged and then cancelled. What's going on there I wonder? I had to chase them up to have the for sale sign put up, it took two weeks. Not one single communication from my local agent. Unless I contacted him he never gave me any feedback or advice on how the sale was progressing. Four times I contacted him to reduce the price and each time I was made to feel as if I was bothering him. They also lost the keys I provided them with so I had to turn up for the first "viewing" ( who never showed up as he had cancelled and nobody bothered to tell me or the agent conducting the viewing) only to find out the agent who turned up had the keys and didn't realise they were for my house. I am now resigned to potentially paying two agents when the property is sold but it was my only option to get this done and move on with my life.”

Helpful Report

Posted 1 year ago

“Ridiculously unprofessional, misleading about property and outright refused to try and help resolve issues that they themselves created. Their mistakes alone ended up costing me a lot of extra money.”

Helpful Report

Posted 1 year ago

YOPA is rated 1.5 based on 505 reviews