YOPA Reviews

Name: YOPA
Rating: 1.51

1.5 Rating 470 Reviews

12 %

of reviewers recommend YOPA

Company Reviews

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1.5

Based on 470 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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02030957000

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely disgusting was sold the wrong contract even though I took my house off the market as Yopa agreed they couldn’t sell it they are now asking for £1200 something about the 10 months being up. I was told no sale no fee and would only pay after 10 months if still on the market. What a horrible company in this economic climate I can’t pay that money now I’m in more debt !”

Helpful Report

Posted 1 year ago

“The agent didn't tell us everything that was included in contract. He picked the wrong contract for us knowing all the info we gave. Then we couldn't get out of it and had to pay . Do not use these, sell yourself or go to a high street agent. Will not use or advise anyone to use.”

Helpful Report

Posted 1 year ago

“First time buyers, chain-free. Property we want to buy is also chain-free. Touted as a quick exchange on Rightmove. More than eight months after having our offer accepted, here we still are, waiting for YOPA and their preferred conveyancer, Arrow Conveyancing, to sort out paperwork and respond to emails / pick up the darn phone when we call. Our solicitors and I have been chasing both of them daily with no response whatsoever. I have even complained to YOPA three times - with no response. Quelle surprise. Both the seller and I are pulling our hair out. On the plus side, only 6 more weeks of monkeying around to go until the Property Ombudsman steps in and we take legal action. In the meantime, frustration levels through the roof. AVOID AVOID AVOID this zero star company.”

Helpful Report

Posted 1 year ago

“I recently paid 1200 pounds to Yopa to sell my property, agent Callum Davies from Swansea was the worst agent I have ever dealt with! The complete lack of communication, lies, not turning up for viewings he'd booked himself has been absolutely awful! He put my property up as freehold for over 2 months knowing full well it's was a leasehold! I accepted an offer on the property and went and put a deposit down on a new build only to have them pull out when they realised it was leasehold! Callum took no responsibility and I lost my deposit! I asked for another agent and instead yopa have pulled my advert down and are now ignoring my complaint! Avoid yopa at all cost! Especially Callum Davies he's a disgusting rip off merchant!”

Helpful Report

Posted 2 years ago

“Communication is zero, we found background checks were not done, as other agents would be doing ,4 times , buyers were lost through miscommunication to us about there circumstances it took 14 months to move it was sheer hell and we will never use online agents again we will stick to the old fashioned way ,the high Street.”

Helpful Report

Posted 2 years ago

“Just don’t bother - save your money and sell your house yourself, or just use a proper estate agent. The start of the process was brilliant and efficient but the sales progression team in Pontefract & Castleford are awful. We are due to complete tomorrow and at every hurdle our buyer has made error after error. Yopa have failed to manage him and communicate effectively, meaning that we are thousands of pounds out of pocket if the transaction collapses. I’ve had to personally project manage the transaction and this is what I have paid Yopa to do. Rest assured I will be making a formal complaint over the lack of service received, as the fee is extortionate for a glorified Facebook advert. The only saving Grace is that we chose our own solicitor (although Yopa attempted to railroad us into using their “recommended” conveyancer). I can only imagine how atrocious this process would have been if that was the case.”

Helpful Report

Posted 2 years ago

“Put an offer on a house, hopefully our new home. Sadly not to be as Yopa didn't bother to tell us that someone else put an offer in. Really can't see the point in estate agents that don't bother communicating with the very people that keep them in a job. Very poor service.”

Helpful Report

Posted 2 years ago

“Completed on my house 30/9/22 but no money turned up ? They recommended Spencer Lockwood conveyancing and said they put a lot business their way , 4 days later still no money ? I put a review on them and the conveyancer called me and told me he didn’t agree with the negative review ? Just told the truth! Me and my children are now sleeping on a friend’s sofa , it’s appalling the way we have been treated, Spencer Lockwood said they can keep my money for 5 days as per their terms , thanks for putting me in this situation and I hope you feel proud as a company”

Helpful Report

Posted 2 years ago

“Yopa are only good if you sell your property quickly, even then the after sales is poor at best. You get no feedback after viewings so you have no idea on people's opinions on your property, in times like this when the market is changing Yopa do not give you any assistance as they already have you locked in with their pre-payment offers. If you use Yopa you have to be prepared to do a lot of work yourself.”

Helpful Report

Posted 2 years ago

“We have been emailing Yopa to speak to someone all we got back was that he is not working on holiday.we spend approximately 5 hours cleaning the house from top to bottom for viewings to which most of them don’t even turn up to view the house. total waste of time. We also had one booked in on a Saturday morning to which we didn’t know about till they knocked on the door we was very disappointed with yopa over this as I had to show them round the house & it wasn’t how I like the house to look for viewings. Then to top it off one weekend again only two out of three turned up & the back patio door was left unlocked we was going to go down to Southend for the day but changed our plans which was a good job we did or the house would have been left open all day for someone to just walk in .this was the final straw also no one has come round to do a EPC on the house.to which they are changing us for. We have cctv in our house on one occasion we had people videoing the house on there phone also going upstairs on there own while the agent stood in the kitchen talking to his wife. If you are looking to sell your house do not go to yopa I have cancelled them now but they still want there money to which I am now going to the property ombudsman I would not even give them one star”

Helpful Report

Posted 2 years ago

“Customer service non existent house over valued then told to drop £50K! People could not book viewings, original agent left and we were never informed, new agent compared to a house to a much less desirable property as did not know the area all we are left with is a blil. They are not interested if it sells as they get paid anyway!”

Helpful Report

Posted 2 years ago

“Please do not use Yopa they are a nightmare …..”

Helpful Report

Posted 2 years ago

“Terrible - tried to get a viewing on one property, agent more interested in trying to get us on their books for a sale, not exactly selling his service to us when he then did not give us a viewing for the requested property. Tried for another property in a different area, therefore a different YOPA agent - no response.”

Helpful Report

Posted 2 years ago

“We made an offer over the asking price for a property in Inverbervie Scotland DD10 on Thursday afternoon which was accepted by the owner and we instructed our solicitor to conclude the deal only to discover by Friday email at 10pm that the property has been sold to another person does Yopa not understand scottish law when a offer has been accepted in scotland you can not accept another offer unless the deal falls through. Do not trust this Company.”

Helpful Report

Posted 2 years ago

“Absolute SCAM hardly any viewings. Offers from people that don´t exist. Absolute scam Hardly any viewings. The property was on the market for 2 months with only 11 viewings. Apparently 3 offers but one of them hadn't even sold. The other 2 offers were way under the asking price. When asked to chase up these people I was fed the same rubbish that they have still not sold. The other 2 people they claim they couldn`t get hold of so they never existed. They have me signed into a 10 month contract so they get paid if I go to another estate agent. I even had to market my own property myself through facebook locally because there was no viewings. I had one person contacted me direct to say they had tried to view my property but was given every excuse under the sun by Yopa. Yopa denied this. I then went to a high street estate agent who sold it within 5 days. Therefore will be paying 2 lots of fees. This is a false economy as thought would save money going with Yopa. Avoid at all costs. Its an absolute scam. They take your money and do nothing. Complain to the property ombudsman if you are in this situation”

Helpful Report

Posted 2 years ago

“Absolutely useless! They don't know the value of properties,the only contact l had with the Agent was his wife's phone, for text messages who doesn't work for Yopa. Avoid! Avoid! Avoid!.”

Helpful Report

Posted 2 years ago

“Hi, Hope you are all good. Please do consider my review before you get scammed by one of their cowboys agents. There is a policy of “pay later option” in which you will legal bound that you’ll use their one of further cowboys solicitors who doesn’t even have 1 star on the review on their profile. They will say you can’t use any other reliable and competent solicitor for the conveyancing. If you don’t use their solicitor or refuse them they will provide you a contract where you legal bound to pay them. But this thing they won’t explain you at start of sale. Even more they will accept or reject offers on your behalf and whichever offer suits estate agent they work according to their choice. But having all the facts and experiences with them please don’t not consider them. You will waste money and doing by choosing them. I’m really disappointed and dissatisfied with them. I wish I could review in minus score.”

Helpful Report

Posted 2 years ago

“Don't bother with this company. The staff and agent we had was awful. They took shoddy photos, then 6 months later said they had a buyer, didn't tell us the buyer pulled out and took our listing off Zoopla and Rightmove, had complaints from potential buyers from our Agent Jennifer and now demanding to pay the fees where they can't find any contract where it said we need to pay fees in 10 months, we'll our house would have been sold if they didn't take out house off the market. Take your time and money and go elsewhere. Really really bad company!!!!”

Helpful Report

Posted 2 years ago

“I was offered to attend an open day at a house but couldn’t make it because I work die the emergency services and my shifts would not allow. I requested a different time but was told no and yopa suggested I send a friend or family member to view it on my behalf. I explained that I find it odd that I would send a family member or friend if I would be offering a lot of mowing for a house. The agent (Richard) replied saying “it is not odd at all” and the tone of his email and attitude was off. So I told him I believed his attitude was off and I told him to remove me from the list for that house. He sent me feedback and completely lied about the reason for cancelling. Sh*t customer service and it would be interesting to see what the seller thought of the way he deals with potential buyers. Jumped up know it all”

Helpful Report

Posted 2 years ago

“We didn’t even use Yopa to sell our house but we’re not impressed. We put in an offer through this company and had a survey done on the property. On the basis of the survey, we decided to pull out of the purchase and told the agent, Graham, that we were pulling out. We did this at the beginning of May and he didn’t tell his clients. They’ve been under the impression since then that their house was sold. Now he’s just told them, understandably they’re very upset and sent us quite a nasty message through Yopa. Seems he’s not owing up to his error and is letting us take the blame. My advice is keep away from this company. I’m so very angry but at least they didn’t get any of our hard earned cash. If I could give a lower score than one I certainly would.”

Helpful Report

Posted 2 years ago

YOPA is rated 1.5 based on 470 reviews