YOPA Reviews

Name: YOPA
Rating: 1.50

1.5 Rating 521 Reviews

12 %

of reviewers recommend YOPA

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1.5

Based on 521 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found Yopa very helpful all through the stages of buying ... The problem came on completion where we were going to be left sitting outside my new home for hours 4 to 5 to be exact while the agent was off selling more houses with our keys ... it seemed as soon as it completed we were the last thing on her mind .. she was miles away with a full list of viewings.. The keys are not available until she decided to drive over at end of her day ..had it not been for my daughter driving over to fetch them miles away we would have been on drive for hours.. I would not buy a house with an on line estate agent again ..or sell through them as it would be unfair for the buyers”

Helpful Report

Posted 1 year ago

“Asked Yopa to value and sell the property. Visited took photos then the next step was to put on the market. But then the agent phoned just before doing so and said she was leaving Yopa and would get an alternative lady to call. So the alfernative lady called another day but not from Yopa but Purplebricks!? Who asked for Purplebricks. Wasted time. Not how I go about it. Then no followup call or returned call from that one even considering all of this. So used a local agent in a branch instead! Who are professional.”

Helpful Report

Posted 1 year ago

“Bad ,very Bad..They had almost a year to sell my House,They didn't sell it and I still had to PAY THE COMMISSION”

Helpful Report

Posted 1 year ago

“Yopa sold the house to 2 buyers, and I was the spare. Never told me the seller already exchanged with somebody else. Awaiting refund 3 weeks and still no money. Avoid because you never know how many other buyers is involved and you are wasting your time.”

Helpful Report

Posted 1 year ago

“HIDDEN FEES AVOID!!! HOUSE SALE HELD AT RANSOM REGUSING TO SEND INFORMATION TO MY LEGAL TEAM. Sadly it started out great witha good agent saying all the right things showing me packages and deals. Then after being told I can use my own solicitor it's not a problem on the pay later model £1300 and change. Turns out you have 300 extra to OPT OUT of using a solicitor you made clear you would not use. I'm currently having my legal team go over this and where I stand I have been assured via the ombudsman uk services I'm legaly entitled to my money being returned due the misuse of the sales act. Very disappointed the agent knew all along I had my own legal team within my existing buisness I own. I intend to make this public so others do not fall into thos trap holding my sale infomation hostage and would not pass it to my solicitor unless I paid 300 to OPT OUT 🤔”

Helpful Report

Posted 1 year ago

“I have just read all the negative reviews about Yopa. Why did I not find this site before I signed up! The local estate agent consigned to me seemed very polite, agreeable, smart and said he had been doing this for a very long time. He did not explain the ten month rule to me properly and never offered me a No Sale No Fee option. I had so much trouble with him, that I had to lodge a complaint with Head Office and stop him doing the viewings. I now wish to take it off with them, but apparently I cannot and have to pay them in March. Even, then I cannot go anywhere else, unless I wish to loose my money. I cannot afford to do this. Has anyone been successful in getting out of their contract due to incompetency? I feel really stupid, as I am usually so careful.”

Helpful Report

Posted 1 year ago

“0 stars would of been more appropriate but unfortunately 1 is the lowest available. Richard who told me he could sell my flat without any problems and that Yopa were better than any high street branch. Richard sold me the speal and I went with yopa expecting a quick sale. 8 months later and only 4 viewings after 4 complaints of lack of service. Richard stated he had given me free viewings worth 299 but asks when I am available to do viewings. Richard stated he had put my property on social media, no link provide nor anything to prove so. Richard updated the photos to a more professional look then tried to tell me those pictures had been on since it when live, basicly calling me a lier. Richard is absolutely full of BS and I cannot emphasise just how much I would not recommend him and Yopa. Neither have done their upmost to sell my property, instead just add me to their collection of unhappy clients.”

Helpful Report

Posted 1 year ago

“I would not recommend using YOPA after my terrible experience with them. The day of viewing I felt pressured into having YOPA sell my home and I was completely misled by the agent who promised a stress free service. He advised I go with the buy now pay later option as in his words “I will definitely sell your house within 10 months”. But that was all false advertising - a con to get me to sign my money away for nothing. Ever since that day I have not heard from nor have had any contact with the agent who reassured me I was dealing with a company I could trust - how wrong was he. I have tried to contact the agent on multiple occasions, requesting the for sale sign be put up - which still hasn’t been done months later. I have asked for new photos of the house to be taken since the agent insisted on doing them that day, even though I had expressed multiple times the house was not ready so wouldn’t be capturing it’s full potential. I have asked if the agent still has my house key as it was given on the day of sign up but again no response. I now have a new agent but only aware of this due to the online account. I’ve not had any contact from him to update or introduce himself. I have messaged on the online account and via his mobile number (which states he has read my messages) with no response. It’s been almost seven months of no contact from TWO agents at YOPA and my house has still not sold or had one viewing but I am expected to pay £1,399 to a company who has done absolutely nothing for my property or me other than add more stress and financial worry. My experience with YOPA has been very poor and I would not advise anyone to go with them. I wish I knew what I know now so I could have avoided YOPA completely.”

Helpful Report

Posted 1 year ago

“Please beware of the opt out not to share your contact details with the seller via the yopa platform. It's not that obvious and we ended up pestered constantly by the vendors once we put an offer in and this ended up quite advisarial even after we asked the lawyers to stop them contacting us. It really should be an opt in rather than opt out thing. Best left to the lawyers.”

Helpful Report

Posted 1 year ago

“Avoid wasting you time and Monday. Tried to view twice and they keep change the time and dates. Avoid this company.”

Helpful Report

Posted 1 year ago

“Too many problems. No vetting of viewings or help from agent. Rudeness and sarcasm from Sales. Agent suggested Core.Not aware of Collections Dept. Like it is planned that everyone who leaves pays £999 regardless.”

Helpful Report

Posted 1 year ago

“I have had my property up for sale with Yopa since August, holly regen from chester as been Dealing with this from the start and all I have been told is lies after lies, I’m a complete fortune out of pocket after instructing my solicitors and doing surveys on a property, holly has been dishonest from the start and as told compulsive lies, after I confronted her as I have spoken to the ( potential buyer ) of my property she was in denial, I would not use this company and not recommend it to any of my friends or family and my advice is to stay well clear, all they want is to sign you up and they are not interested if they sell your property or not, I feel that I have need taken advantage off to a different level and wonder how many more people she as mislead this is clearly not acceptable ( DO NOT USE THEM ) it’s your own fault if you do”

Helpful Report

Posted 1 year ago

“Do NOT engage Yopa to sell your house! My house went on the market on 11th August, less than a week earlier 3 other properties on the street were listed. I had plenty of viewings but absolutely no feedback whatsoever. The other houses sold in 4-6 weeks and a further listing sold in 2 weeks. I decided to cancel my contract with Yopa and am disgusted at having to pay £999 as all they did was advertise (complete with misleading photos which l was assured are standard) and book viewings. Having not got another agent, they said the house was overvalued and basically Yopa staff don't need to put the effort in because they already have your money”

Helpful Report

Posted 1 year ago

“Grandson put offer on a house but still waiting for reply if it's been excepted , also followed up with email and messages two weeks later no answer or reply, avoid .”

Helpful Report

Posted 1 year ago

“Do not ever use Yopa to sell your home if you want to remain sane and have a stress free move ! I appointed Jennifer Garrett the Liverpool agent she is the most unprofessional agent I’ve ever come across . Her untimely manner lost us the sale as she did not liaise correctly with our buyers . Her attitude was appalling and the people in the head office are also the same . You also have to pay even though they did not sell it . I took it to the ombudsman which is another waste of time and effort . So please avoid ..”

Helpful Report

Posted 1 year ago

“Sadly YOPA misled us to believe commission would be on completion of successful sale thus offering incentive to actually market the property, we had one initial viewer in first couple of weeks then just prior to 10month cut off miraculously another viewer then we were told full commission was to be paid immediately (non negotiable) when queried turns out we had inadvertently signed a delayed credit agreement be careful who you instruct to market your property.”

Helpful Report

Posted 1 year ago

“Absolutely terrible service. I have had two agents now, the first promised the world and delivered nothing and the second still promising the world and delivering nothing. I selected the package where they sell and do the viewings as I work a lot of hours. The folk I have shown have said how bad the service and communications have been. It’s just so bad. Every time you challenge the service they come back with more rubbish. The only time they reply (the agent) is when you complain. Just steer clear folk and ignore the reviews on their site. These are only the invited ones that are shown on here.”

Helpful Report

Posted 1 year ago

“If I could give a zero for this company I would! Mis sold package, promises everything delivered nothing. Mis advertising and misleading. On the online hub there was only 2 options available pay now pay later when asking the agent he told me to select pay later . Now I have not sold my house , but owe £1,333. Stay clear away , I have complained to trading standards and ombudsman. I wish I had read the reviews! I'm hoping this company is held accountable as most of these reviews say the same .”

Helpful Report

Posted 1 year ago

“Ive had my flat for sale for 10 months firstly over valued i wasent informed about the hidden fees now they want £1400 ive not had 1 veiwing absolute cowboys and crooks.”

Helpful Report

Posted 1 year ago

“Not a good service and let me explain why, firstly when putting my house on the market and the yopa agent Colin came he overpriced my home, offered such a good service that we chose to go with them and to go with the option to pay when sold because we were sure we would sell and Colin definitely said we would sell (sales jargon) or if we decided to take it off the market then we would still have to pay, so when you go with that option you are passed on to a credit agency (this was not explained on the visit) so they have their money so it doesn't matter if they sell our property or not so the latter happened, terrible sales team! we had 3 viewers and our property was on the market for 8 months and just offered a market break which I agreed and not heard anything since only from the credit company to pay their money of £1399.00, so all we done really was to just throw our hard earned cash in the bin! They just don't care! My property by the way is a lovely 4 bedroom house around Dartford and is in good order so if they had done what was promised we would of sold it, just steer clear for your own sanity and go with a reputable estate agent, you might have to pay a little more but it is worth it, we will definitely be doing this next time we put our property on the market, we have definitely learnt by our mistakes”

Helpful Report

Posted 1 year ago

YOPA is rated 1.5 based on 521 reviews