“Placed order for £183 worth of plants, got email saying order has been dispatched on 3rd of March, it is now 17th March still no plants spoke to your garden on phone twice so far first time after 45 minutes on hold was told systems were down please phone back later, so phoned couple days later and customer service person said ring back in couple days as not dealt with complaints before, what a joke of a company this is been on hold as writing this for 1hr 20mins so far to try get refund, never ever use this company, worst customer service I ever come across.”
“Just received my 12 hollyhocks chanter doubles lovely fresh condition all 12 plants.and a very good size will definitely order from u again keep up the good work.packed very very well and received so quick.mr parker Littlehampton.”
“Disappointed with the begonias I ordered.The smallest size ever seen.Difficult to know which way up as rounded both sides.Have had to buy decent sized begonias from local nursery.”
“I ordered two cherry trees which were supposed to be 50cm tall. I received two puny trees that were 34cms tall. When I complained I was told that they include the height of the pot (which was very tall) in the measurement. It does say this hidden in their terms and conditions so beware - a 50 cm plant may be 40cm pot and 10cm plant or worse and they may deem that that would comply with their description! There was no attempt to remedy the issue or make the customer feel satisfied despite having given them the opportunity to do so. I have ordered a lot in the past but I won't order from them again because I can't trust that any issue would be resolved satisfactorily. Having looked on trust pilot I see a lot of similar complaints so I don't think my experience is isolated.”
“Absolutely terrible. My tree arrived with it’s leaves eaten. I called and they didn’t want to know. I emailed With photos and heard nothing. I’m not convinced this is a genuine company as they certainly don’t operate like one. Avoid!!”
“Tree arrived broken , spoke to terrible at customer services , recieved refund only for tree not postage . They do say refunds 2 weeks then might not get one . Whot they don’t say is you won’t get the postage you paid ,”
“They are falsely advertising PP&I in national publications and adding hidden surcharges. I've ordered at least 3 times previously and not encountered this before.
Think twice before ordering”
“Run away from this seller called 'YouGarden'
Does not deserve any star, but only clicked a star so that it will allow me to send my review. Review can only be sent by clicking star, is a big deception and needs to be seen to. Forcefully letting customers give star, even when a star is not deserved.
My review about yougarden, I ordered a plum tree for £23.99 and a cherry tree for 22.99 from yougarden through amazon in August 2019, when these trees arrived they were full of plants’ diseases. I contacted seller with pictures of the plants and replacement were sent for the two fruits’ trees. When these replacements came, they were the same, but slightly better than the previous. So, with good intention of being helpful and with the hope that these plants could be revived, maybe they will get better. I then contacted seller to inform them of these two replacements, again with pictures, but that I will treat them and see how it goes. I did it out of good mind not to be a trouble, not realising my good heart will be taken for granted. So seller replied that, they're sorry to hear that the replacement were not any better and have made a note on the order about the condition of the plants just in case I have to contact them again.
After I reported the two sets of plants, I cut off all the leaves, treated with food plants and did all possible, yet they're of no good. Even one set (one plum tree and one cherry tree) became sticks - fully dead trees, no life in them. So, since April 2020 I've been contacting seller about these plants that, despite every treatments given to the plants, they're of no good. At a stage seller requested that I should send postage and packaging fee for another set to be sent to me, my reply was that, I won't do such a thing to send money for you to turn my house to be dumping ground for rejects – defective plants. But seller does not want to refund my money as they can only be replaced, saying their plants have lifetime guarantee. This is a guarantee of deception, for quite a while I didn’t hear back from seller, so I contacted amazon, which wasn’t being helpful in getting my money back. I'd been on the phone, chats and emails with amazon, yet no response from yougarden or money showing up.
After persistent contacts with amazon, amazon eventually gave me a credit note. So, yougarden will carry on deceiving customers with their sales and amazon sees nothing wrong with this seller carrying on. As at today 28/09/2020 and despite other customers’ pictures and complains, this seller’s still have these two plants on amazon. There’s high stars rating on amazon, I never knew about this site, if I had known about this site I would have been well informed about yougarden.
Last week Friday I sent an email to yougarden, as their gardening company is nothing other than a deceitful business, corning people out of their hard-earn money with their dodgy plants that are full of diseases, yet refused to accept their misconducts. As I am receiving letters from them, they should stop sending me mails and take my contact of their mailing lists, only for me to receive one of their patronising emails of a statement which I’ve heard before, yet they did not refund my money.
So, if you want plants that will actually grow and yield, do away from this seller. They are deceptive with their lifetime guarantee statement, it is a life guarantee of returns - try-and-errors. DO AWAY FROM THIS SELLER CALLED 'YouGarden'
See pictures of two different sets of plum and cherry trees bought from yougarden, through amazon which yougarden is claiming that, they have lifetime guarantee”
“I ordered a hibiscus plant only had it a few days when all the leaves went yellow and fell off yougardens sak me to do a scratch test to see if it is green and it wasn't ot was dark brown they offered me a new plant but i had to pay the postage of 6.99 i said no i want a refund and yougardens said its not there policy to give cash refunds i will never use this company again”
“When my order arrived one item was incorrect. Sent several emails and made numerous phone calls but got no response to any of them yet the still advertise about great quality and customer service. I have finally given up on them. Keep well clear of this company. I shop quite a lot on internet and this is the only adverse review I have ever had to write.”
“AVOID, AVOID, AVOID. Just had an absolutely awful experience with company. Avoid like the plague. Ordered a plant for a birthday present, with a two week delivery slot. After three weeks, and repeated reminders received an email saying it was going to ship. But was at that point away and the birthday had passed. Immediately emailed them to say please hold the order as I wasn’t going to be there. Then received a reply to that e-mail saying in effect for your email but we are sending it anyway. Phoned them to point out their catalogue of errors. Received no apology, and was told to just contact yodel or arrange a neighbour to intercept the plant, which was just going to be “left on the street anyway”. Well thanks a bunch, let’s see if it is there or alive when we get back. I doubt it. Won’t be using you guys again, and needless to say, please take notice of this review.”
“I ordered 4 standard roses, 3 out of 4 were dead. As I am not a gardener I waited to see what happened. One flourished 3 are dead. I rang you to be told not getting any in until November and now have to pay another 6.99 delivery for good that were faulty. The reason I didn't ring straight away was that I didn't know they were dead until one started to grow. Also nobody questioned about 3 dead rose trees so wondered if this was a bad batch. Three out of 4 isn't very good.”
“We ordered a passionflower at £14.99. When it arrived it was almost dead (4 days delivery). I planted it to attempt revival. I rang to complain and immediately a re replacemrnt was offered and accepted. I suggested leaving despatch till Monday to avoid an extra day in delivery which was agreed. 2 days later (Thursday) an email to inform me its despatched. It arrived Monday this time pot was wrapped I polythene to avoid drying out. BUT when it arrived the pot was upside down. This plant is not near death but is of extremely poor quality. No one would buy it over the counter. Totally disgusted with the whole thing. If one of these is worth £14.99. They must be at least £50 when healthy. NEVER AGAIN!!!!!!!”
“I placed several orders with yougarden all of which took longer than the stated delivery times. OK, I could have lived with that given the situation with the covid pandemic but the condition of the plants on delivery was shocking. All were wilted or dry, looking as if they had not seen any water since the order was placed 3 to 4 weeks earlier. Some appeared to be dead and totally ignored recoverable.
I also placed an order with a company called Gardens4you which was delivered in 3 days with good quality healthy plants. What is amazing here is that Gardens4you are in Holland and Yougarden are in Peterborough UK. Speaks volumes about UK attitudes to customers service, doesn't it? The Daily Mail needs to seriously reconsider their relationship with this shoddy organisation.”
“Do not buy from them. Plants do not survive and complaints are outrageously dismissed. Very bad customer services. I wish I had read the reviews before I ordered. They should never be in business.”
“Damaged plants and the rest in very poor condition. Most have died. They were dry and the smallest plants I have ever seen! Overpriced and took forever to come. No reply to emails, no phone number, until I responded to one of their constant email adverts. This was after 3 weeks. Now my refund will take another 2 weeks. Disgusting.”
“Wrong rose sent. Two emails sent were unanswered
Phoned and got through after 10 minutes. Person at end was helpful but onus was on us to organise return. Decided to keep wrong rose as too much trouble to return. Will not use again. Third email of complaint still not answered”