Pet Supplies Warehouse Ltd Reviews

Name: Pet Supplies Warehouse Ltd
Address: Pet Supplies Warehouse Ltd,Unit 32 Carrwood RoadGrange Lane Industrial EstateBarnsleySouth YorkshireS71 5ASUnited Kingdom, Barnsley
Rating: 4.60

4.6 Rating 1,352 Reviews

90 %

of reviewers recommend Pet Supplies Warehouse Ltd

4.6

Based on 1,352 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

0207 118 0745

Email:

enquiries@petsupplieswarehouse.co.uk

Location:

Pet Supplies Warehouse Ltd,Unit 32 Carrwood RoadGrange Lane Industrial EstateBarnsleySouth YorkshireS71 5ASUnited Kingdom
Barnsley
S71 5AS

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Pet Supplies Warehouse Ltd 5 star review on 17th September 2021

MRS BETH MUSGRAVE-CROW

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m grateful to finally receive my second v delayed (3 month delay!!!) dog bed package. I found notification very poor. I advised my change of address 3 times and had one confirmation reply yet still my package was sent to my old address. Very luckily a friendly neighbour helped me out and I did a 2 1/2 hour round trip drive to collect it. Really really disappointing service - imagine if I hadn’t got that nice neighbour - so despite Earthbound beds being lovely I won’t buy from this supplier ever again and will source elsewhere. Cannot recommend this company”

Helpful Report

Posted 3 years ago

“Poor communication in keeping me updated with my order.”

Helpful Report

Posted 3 years ago

“I am delighted with both the beds which I have bought previously from you and they lasted well and for many years, and the rugs, made well and generous in size, and look very smart too! My only disappointment was the length that it took, some several weeks passed between order and delivery time, but they were worth the wait!”

Helpful Report

Posted 3 years ago

“Took order for goods and told approx delivery period of 7-20 days. This was not fulfilled. Sent numerous emails and received no response. Telephone not working - unbelievably long period of time. Sent email cancelling and asking for money back - no response! Then a few days later received a emails saying the goods have been despatched - arrived finally. Will not use then again and advise others to not too.”

Helpful Report

Posted 3 years ago

“The item I ordered was out of stock and had to be made. I was given the option of cancelling, changing or waiting. I chose to wait the 3 weeks as it suited me. Unfortunately it took much longer and I had to chase as had no update after the 3 weeks. Just as I requested a cancellation and full refund following no response to an earlier message, I had a message to say the item had been dispatched to me. It arrived the next day and is lovely but communication could have been better.”

Helpful Report

Posted 3 years ago

“Ordered lateish one day, delivered the next. Brilliant service, excellent prices”

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Posted 3 years ago

“Excellent service. Orders despatched and delivered very quickly.”

Helpful Report

Posted 3 years ago

“It took nearly 3 months to get our order unfortunately. I think one of the items (a dog coat) it transpires had to be made up to order by a third party supplier but this wasn't stated at the point and time of purchase and updates from Pet Supplies Warehouse were only forthcoming when we chased them on several ocassions.”

Helpful Report

Posted 3 years ago

“Thank you it took a long time to arrive but my springer spaniel Echo loved it from the word go. She sleeps in the bed which is just the right size for her.”

Helpful Report

Posted 3 years ago

“Customer service very poor Would never use them again”

Helpful Report

Posted 3 years ago

“Been waiting 6 weeks for an Earthbound bed. After a numerous of un answered emails asking for the whereabouts of the item I decided to call them. I was then hung up on repeatedly without conversation. Today I have finally received a reply stating that I won't receive the bed for another 2 weeks. Completely unacceptable to wait 2 months for a £100 dog bed with zero updates or contact on your behalf.”

Helpful Report

Posted 3 years ago

“Excellent service items arrived the after placing the order”

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Posted 3 years ago

“Ordering was very easy and pet food arrived the next day Brilliant”

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Posted 3 years ago

“Best company ive used. Had delivery in less than 24hrs”

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Posted 3 years ago

“I was always kept up to date with the progress of my purchase from the ordering on line through to receiving my goods. Excellent service”

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Posted 3 years ago

“Good communication even though had a long wait for product due to supply issues. Dog bed arrived eventually at time stated and is very good quality and looks great. My dog loves it”

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Posted 3 years ago

“Excellent people to deal with. Helpful and always keep you informed of any hold ups with delivery”

Helpful Report

Posted 3 years ago

“Terrible company to order from, it took 2 and a half months and a paypal dispute asking for my money back to get my dog beds, I do not recommend pet supplies warehouse and will never buy from them again”

Helpful Report

Posted 3 years ago

“As your records show from date of order, we had to chase for information as to what had happened to our dog bed. We ordered when we understood it was in stock. You where very fast to take payment.”

Helpful Report

Posted 3 years ago

“I ordered a replacement dog bed cover in January but it only just arrived. Very happy again with product but thought communication poor letting me know about the 8 week delay!”

Helpful Report

Posted 3 years ago

Pet Supplies Warehouse Ltd is rated 4.6 based on 1,352 reviews