“Trying to contact someone and get help is not easy and you have to do a lot of chasing around especially in regards to your free bolier service.
I cannot comment and the claim process as I have not made a claim.
Easy website to use and documents all online, also a nice pay monthly option with no extra fees to do so.”
Hello Lorraine,
We're sorry to hear that you've struggled to get hold of someone - we're available Monday - Saturday and typically answer calls in less than 30 seconds. Our number is 0330 223 4422 if you need to get hold of us in future.
I've instructed a member of our Claims Team to contact you today to discuss your boiler service, so expect a call from us shortly.
Tom
Aftercare Team
“Very easy to talk to once I got the right dept. First try to Tom I was cut off. Second try took longer but finally I got to talk to Donna and everything then went smoothly and efficiently.”
Hi,
Thank you for taking the time to complete a review. I apologise for the issue with the phones, we are working hard to resolve it.
Adam
Aftercare team
Hi Mark,
Thanks for your feedback. You absolutely can give your tenants permission to speak with us - if you call through on 0330 223 4422 we can get this arranged for you.
Tom
Aftercare Team
“not had a repair yet but this method of insuring boilers is the way forward. Easy on the internet plain English used for informing customers excellent rates as compared to British Gas ect.”
Hi,
Thanks for sharing your review. Weāre pleased you found the signup process straightforward. If you can provide us with your customer reference number, our customer service team will give you a call to ensure that you have all the necessary information. They will also look to use your feedback to help improve our service for others where possible
Kind regards,
Caroline
Aftercare Team
Hi,
Thank you for taking the time to review your experience with us. We are always looking for ways to improve our customer experience and would welcome the opportunity to hear your thoughts in further detail at customerservices@yourrepair.co.uk
Kind regards,
Caroline
Aftercare Team
“The system was down, so I could not process the application to the end and had to put the switch to the new provider on hold. I called the Your Repair office and informed the representative what had happened and he told me it had happened to him as well. He was very pleasant and promised to call me back (or leave a voicemail if he couldn't get hold of me) either that evening or the following day so I could activate the account over the phone. However, I did not receive a voicemail, and I had no missed calls, so I assume he did not call me back.
I tried the system myself later on in the day and it worked fine, and after that the purchase experience was acceptable.”
“Signed up but then realised the hot water cylinder is not covered. As this is the only thing I have ever had need to claim on with previous home emergency cover a few years ago, I wanted that covered too. So within a few minutes of singing I have now requested cancellation. Shame as everything else looked good value. Iām now back with British Gas.”
“Have only just joined and seems satisfactory so far. However i am concerned that the 'annual boiler check' is due to be done at the end of the contracted year - having moved from another company my check is now due. I will be phoning customer services when they open to discuss this as my boiler will therefore go nearly 2 years without a service. This was not made clear in the information prior to purchase.”
