Good evening! Thank you for your review, and it's obviously something we will look into right away, as this is not the service we wish to provide our users. Would you please email support@yoxly.com with the details, please, including your email address and date of birth? One of our team wilil look into this right away. Thank you!
Posted 3 months ago
Good morning, we are just checking in again to remind you to email support@yoxly.com so that we can assist right away, as we've not received an email yet. Thank you!
Posted 3 months ago
Hello again! We just wanted to check in one last time, as we certainly want to make this right for you. Please email support@yoxly.com as soon as is convenient so that we can investigate on your behalf. Again, thank you, and rest assured it's our desire to rectify this for you. Thank you.
“Very quick and efficient service. Kit arrived next day, easy to use with clear instructions. Pop the box back in the post box and had my results within 3 days. Will use again.”
“I ordered my comprehensive kit on Friday 02/08 at 15:45 and I was frustrated that it wasn’t sent out to be until the following Tuesday (06/08).
If you only operate Mon-Fri then it needs to be clearer when ordering what the cut-off time for ordering on a Friday for next-day delivery is, because I believed ordering before 16:00 I was within that window.
I was under the impression YOXLY was the fastest private STD testing service so I was disappointed I had to wait 6 days for results from the moment of ordering to the time I received results.”
First, please allow us to say thank you for your feedback, which is valuable (as all feedback is), and which will allow us to reconsider our product pages.
We have looked into this and appears you did place your order on the Friday, after the dispatch cut-off period, and thus the first available day to dispatch your order was the following Monday morning (not Tuesday); we did this, dispatching your order via Royal Mail Tracked 24, and your order was delivered the very next day, Tuesday, at 11:20am.
So, where your order was delivered within 24 hours from dispatch, we understand the frustration of placing it on a Friday afternoon and it not being dispatched until Monday morning.
we have raised this with our product and technical teams and will certainly work to adjust the notices on our website so that it is more clear when an order will be dispatched and delivered.
We cannot thank you again for the time you took to raise this recommendation, but are happy to see that your kit was dispatched on 05 August, delivered on 06 August, we received your samples on 07 August, and your results were ready on 08 August.
Once again, many thanks - your feedback helps us create a better service!
Thank you for the positive feedback! Exactly our aim: the best destigmatising and accessible sexual wellness testing on the market, offering customers convenience, privacy, accessibility, and control. Thanks again!
“I cannot praise Yoxly enough! The team is absolutely superb! I was extremely nervous about doing these tests and actually ended up doing it all wrong. I’ve contacted Yoxly and they were so quick to get back to me; they have also provided me with a lot reassurance and support, which I was really grateful for. I got my results back very quickly, which has giving me that peace of mind that I was waiting for all these months. Thank you so much for everything!”
First, thanks so much for taking the time to leave such a thoughtful and thorough review. We're so, so happy we were able to assist, and to do our part to make what can be a very anxious subject a little more approachable, friendly, and less scary. Furthermore, we're delighted we were able to serve you in this way and provide the testing and support you needed: it's exactly our mission, and it's always so heartening and reassuring to learn when people benefit from it. Thanks again for taking the time to leave your feedback, and know we are always here to help in whatever ways we can!
Thank you for your kind words, and for your feedback, which illustrates the exact ways we want to stand out in this space. We're always here to help, whatever we can do; but, in the meantime, many, many thanks.
“Arrived quickly and test was easy to do. Registration was not clear. Scanned code and it took me to home page where there was no clear indication of how to register. However, was contacted and sent link after they received my package and everything went through smoothly. All in all a good experience with the convenience of home testing, rather than taking time off work. Discrete packaging and messages too”
Good afternoon! Thanks so much for your feedback - especially the confusion you experienced when activating your kit. We've passed this to our product team who can look into it, but we're very happy all else went smoothly.
Thanks for using our service, and for your support!
Good afternoon: it's our absolutely pleasure, and our sincere aim to provide the best service available. Thank you for your candor and feedback; it's so wonderful to hear from Yoxly users who benefited and felt well served and respected. Have a wonderful day!
Hello! Thanks so much for your great feedback, and yes: we feel your pain. We so wish there was better access to better health and health care for everyone, but in the meantime, we built Yoxly to improve access by granting our users convenience, privacy, accessibility, and control. Thank you again for your feedback: it means the world to us.
Fantastic! This is just the sort of feedback we love to hear, and nothing makes us happier than being able to serving our customer discreetly, efficiently, and accurately. Thanks once again, and please let us know if we can do anything to assist in the future!
This is wonderful to hear: we've worked hard to create a discreet, accurate, and user-friendly product and service, and are very happy to learn you found Yoxly so helpful. Thank you, thank you!
Thank you so much for your 5-star review: it's our sincere desire to treat our customers as we would want to be treated, and to provide the best STI service in the market. We can't thank you enough, and please contact us if we can ever do anything to assist.
“Ok ,instructions not great ,seems to be problems trying to get blood samples as the items in pack dont work well, and to fill receptical is a nightmare and if someting is found untowards in sample they dont do anything just send you to a clinic not what you want as you could of done that anyway for free”
Hello! Thanks so much for this feedback, and we're sorry to hear you had trouble collecting the necessary blood sample.
We certainly do all we can to make this right for you, and are a bit disappointed to learn that someone on our team may have not done "anything" and just "sent you a clinic".
Did you contact our team when you were having trouble?
If you please email your details (order number, email address, etc.) to support@yoxly.com and reference this review, one of our senior managers will certainly contact you, as again we pride ourselves on providing the best possible customer service, and certainly would have never just told you to go to a clinic, and so apologies if there was some misunderstanding.
But please do email support@yoxly.com (this is not only for you, but for anyone else reading this review!) as we answer each query personally and do all we can to assist our customers with a process we know can be anxious and sensitive.
Thank you, though, for your honest feedback: it certainly assists us in creating a better service!
“Confidential service. I got the tests done on advice of doctor just to rule out STIs as cause of my symptoms. It has saved me time making appointments with local sexual health clinic, who offer free at-home tests only if you are in the 19-24 age-group.
Two tests came back inconclusive, but in my case there is no need to ask to have them redone. The swab and blood tests are easy to do and the results came back very quickly and I have been able to share them with my doctor.”
Thank you so much for your fantastic 5-star review of Yoxly! We truly appreciate your kind words.
We're also delighted to know that our confidential service was able to assist you in ruling out STIs as the cause of your symptoms. It's great to hear that Yoxly saved you time by eliminating the need for appointments with your local sexual health clinic.
We apologize for the inconclusive results on two of your tests but it's wonderful to hear that there is no need for them to be redone in your case (though we are happy to assist if so). Our aim is to provide you with easy-to-use swab and blood tests, and we're glad you found them convenient. We're also pleased that the results were delivered quickly and that you were able to share them with your doctor.
Thank you once again for your glowing review and for choosing Yoxly. We look forward to providing you with the same level of excellent service in the future.
“Easy and discreet method for testing.
Would recommend.
Negative : they give you results in detected or not.
No lab numeric details provided in the result.”
Thanks very much for your review, positive feedback, and recommendation. Your outline of pros and cons was especially helpful!
We'd love to understand more of what you mean by "no lab numeric results provided in the results", as many (if not most/all) of STI tests detect the presence or absence of a pathogen; in other words, STI test results are not no a sliding scale like some hormonal tests, for example.
If you send an email to support@yoxly.com further outlining what you meant by this, we would, of course, be happy to help in any way we can -- especially as we strive to further enhance our product and services for our users.
Thank you!
“I sent for a test which arrived promptly the following morning.Had problems drawing the required amount of blood for testing so sent off what i could l calledthe helpline for advice.Spoke to a very helpful person who sorted me out and sent another test kit for a second try.Top rate service,thank you.”
Thank you so much for giving Yoxly a 5-star rating! We truly appreciate your support and loyalty.
We are thrilled to hear that your test kit arrived promptly and that you found our team to be helpful. We're dedicated to providing top-rate service and ensuring our customers have the best experience possible.
We are glad that we were able to assist you in resolving the issue with collecting your blood sample and that we could quickly send you a second test kit for another try. Your satisfaction is our priority, and we are grateful for the opportunity to support you.
Once again, thank you for your wonderful review, and we look forward to serving you in the future!
“Fantastic service, recommended to all, my testing kit arrived the next day, returned and results back within a few days, excellent.
Thank you 5 star :-)”
Thank you so, so much! We most definitely appreciate this feedback. And whilst we may endeavor to be 5 star (thank you!), our users far surpass us -- 10+ star or more! Thank you again, and have a wonderful, wonderful weekend :-)
That's exactly what we like to hear! Thanks so much for the great feedback, and we hope to continue serving you and other Yoxly users in the same way. Thanks again, and have a great evening!
Thanks so much - this feedback is invaluable as we seek to create a better product and service and user experience. Thanks very much, and always feel free to let us know how we can improve!
