Zabeel Star Travel and Tourism LLC Reviews

Name: Zabeel Star Travel and Tourism LLC
Address: P.O.Box 8432, Dubai,UAE, Dubai
Rating: 4.12

4.1 Rating 520 Reviews

78 %

of reviewers recommend Zabeel Star Travel and Tourism LLC

Company Reviews

Questions

Metrics

4.1

Based on 520 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

+97142560977

Email:

info@zabeeltravel.ae

Location:

P.O.Box 8432, Dubai,UAE
Dubai
8432

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"Thank you for the excellent customer service regarding my visa application. I received my passport today and i was impressed with the overall process that ( zabeel star ) provided. I look forward to doing business with your company in the future. Sincerely," "I was very, very happy with your service! And I would particularly like to thank Mr ( Aldrich ) for listening and acting on getting the visa as soon as possible. Thanks Aldrich , I really appreciate your thoughtful attention! I will definitely recommend Zabeel star to my friends.”

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Posted 5 years ago

“2nd time was a very bad experience. The customer service was very bad.. there was a dekay of picking up the passport and drop it back..although i paid for ugent visa..i had to delay my booking because of this unprofessionalism.”

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Posted 5 years ago

“The agents are super nice and friendly, Ahmed is a really nice guy, but as a company it is obvious your systems/processes aren't automated or well coordinated. Communication internally and to the customer needs massive improvement”

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Posted 5 years ago

“خدمتكم سيئه للاسف معلومات حجز الفندق غير صحيحه و أيضا ورقه عدم الممانعه للسفر غير صحيحه ولن اتعامل معكم مره أخرى Your service is unfortunately bad Information hotel reservation is incorrect and also the paper is not going to travel is not correct and will not deal with you again”

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Posted 5 years ago

“apply for my colleague Bahrain Visa, i got the visa for one day process only. Excellent service with Ms. Malou.. highly recommended this zabeel star travel..very good!! thank you so much Ms. Malou..”

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Posted 5 years ago

“Very good”

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Posted 5 years ago

“thanks for your service”

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Posted 5 years ago

“I am satisfied with the professional service before of Ms. Karen. And now with Mr. Ahmed Ibrahim. Keep up the good work always Mr. Ahmed!”

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Posted 5 years ago

“Thank you, guys. I asked visa for my nieces in few companies. Some of them even asked about papers from their school. Here I just send their passports copies and photos and after 3 days got visas. Payment online. Everything to make it easy for costumers. Aldrich thank you”

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Posted 5 years ago

“Excellent customer service provided by Mr. Zaid Shaikh. Highly recommended”

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Posted 5 years ago

“Very bad bad service. I’ll complain to the government about my experience with your office , never I’ll forgive your employees about , what they did with me”

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Posted 5 years ago

“I got my visa right on time! Many thanks to Zabeel Travel especially Ms. Sumaira, you are such a reliable, accurate and very responsive agent. I am so glad I picked up the right one and I will definitely contact you back in my future travels. Again, thank you.💞”

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Posted 5 years ago

“Very quick in responding and they were very fast in processing my visa”

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Posted 5 years ago

“ahmad is profissional”

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Posted 5 years ago

“شباب محترمين في التعامل ودقيقين في الوقت”

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Posted 5 years ago

“My application was delayed bcuz you guys forgot to submit the application on time . I gave my passport on 6 and i got my passport on 27 i mean it took 20 days for just the process . And also ur telephone operator lady was rude and couldn’t explain anything”

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Posted 5 years ago

Dear Shah, We thank you for your feedback and we would like to confirm the visa is granted however not on the time-frame we published due to many reasons including consulate. I have asked the supervisor to call you and explain in detail the entire journey. For the operator lady, We have put the lady on training to enhance her soft skills. Thank you again for your feedback.

Posted 5 years ago

“Delivery not getting on time”

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Posted 5 years ago

“I wish I could give you a zero, it's amazing how many people have complained about Sumaira and you have continued to employ her and ruin your reputation further. We had been doing business with you for last 2 years but unfortunately you have lost us as a customer. Very very unprofessional, and you should never be a part of an industry where customer service is the highest priority. I will never recommend you guys to anyone ever.”

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Posted 5 years ago

“Dear Zabeel Team I am a two years old customer with you, but I never faced problems like now before. All your reputation earned by hard work is being damaged by few or new travel consultants. Especially the travel consultant called Ms. Sumaira is making massive damage to your reputation. she is lack of professionalism, rude behaving, inexperienced, misguiding, not a trustworthy person. not listening to the customer requirement. completely disappointing. I am facing huge inconvenience and problem only because of Ms. Sumaira. So Dear Zabeel Team you let your customer suffer and you made the person who made mistakes walk away. Dear Zabeel - Please train your team with some SOPs and professionalism and some corporate structure by giving them formal attires to step up your business in the next level. Note: Madam Mariya is always a lifesaver. But I wonder how long she can rescue her bad staff.”

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Posted 5 years ago

Thank you Mohammed for your Feedback, We are completely align with your comment and we are glad the visa is issued after Supervisor involvement. We are going to revamp our training and board more Customer Experience materials to boost our satisfactions.

Posted 5 years ago

“Changing visa fee structure one week after accepting the applications and payments does not show a strong professionalism. Didn’t proceed at all with the payment, then why delay with the refunds? Had big expectations from you all but much disappointed.”

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Posted 5 years ago

Zabeel Star Travel and Tourism LLC is rated 4.1 based on 520 reviews