Zaful Reviews

Name: Zaful
Rating: 1.55

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

Company Reviews

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Metrics

1.6

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Daniela Kroulikova

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a sweater and some socks at the start of December, its now the 10th of January and I've got nothing. The socks ain't arriving and they added the money back to their website. They fricking wish. When the sweater arrives I'm never buying from them again and so shouldn't you”

Helpful Report

Posted 5 years ago

“I waited over two weeks for overalls I ordered and when they finally came they did not have holes cut through for the buttons and the clip broke before I could even clip the strap to the button. Would not recommend, very cheap quality and not exactly like the picture.”

Helpful Report

Posted 5 years ago

“Any positive reviews about this website are completely an utterly fake their products are cheap and tacky made with a horrible quality plastic like material that when I ordered came with missing bits and damage, 1 item hasn't even arrived. and when trying to get a refund they're completely running me round the block (3 weeks now) offering to give me less than £50 back from a £100 order. Do not buy anything! A waste of money and a lot of hastle”

Helpful Report

Posted 5 years ago

“Do not use this company. I suspect many of the positive reviews are false or just lucky customers. We ordered an item and Zaful did not provide DHL a complete address. They only put "Dallas Texas 75201" on the DHL shipping address. No name, no street (which were provided on the order). Zaful keeps saying it was my mistake and I need to find the package at the post office. They appear to use automated responses telling me it is my fault and no refund will be issued. Ugh. So frustrating. Do not recommend at all. They are Hong Kong based, so please don't believe you are dealing with a US based company or one that will stand by their service.”

Helpful Report

Posted 5 years ago

“The sweater I ordered looks similar to the picture but not exactly the same. Picture looked like a cute oversized sweater. What I got looks like something Steve Urcle would wear. Also ordered a size small leggings, and they look like they could fit my 2 year old better. On top of all that, they took forever to arrive. Won’t be wasting my money on these people ever again.”

Helpful Report

Posted 5 years ago

“The worst online company I have ever had the displeasure of ordering from. They sent the order using the wrong zip code, and when it was returned to them the “destroyed the package” and would not refund or re-send the order. Their “solution” was a 15% discount on future orders. The worst company I have ever dealt with, would strong recommend never ordering from them.”

Helpful Report

Posted 5 years ago

“Items were not sized correctly and am trying to return them. VERY hard to get information to return items as they require you to email back and forth asking the same questions regarding how to get refund and where to send the items. DO NOT ORDER FROM THIS COMPANY! Worst customer service I have ever encountered. I doubt I will see my money back. They are a scam.”

Helpful Report

Posted 5 years ago

“Missing item from order, delivery took several more weeks than scheduled, ridiculous shipping tax in addition to advertised fee. Poor will not shop there again .”

Helpful Report

Posted 5 years ago

“the quality is just 1% of the price. just stay away from it.”

Helpful Report

Posted 5 years ago

“Terrible service. Most looks extremely cheap and like it would fit weird. I got a purse from them and still haven’t gotten it a half year later. I’ve contacted them and done the missing mail search but no luck. Wasted so much time going to the post offices they said it was at just for them to say it was delivered but when I called ups they said it had gone to the recover center. Never shopping here again! Never would recommend them!”

Helpful Report

Posted 5 years ago

“Horrible order a couple hundred dollars in stuff never got it”

Helpful Report

Posted 5 years ago

“Horrible. Avoid at all costs. Currently filing a claim with the bank as they refuse to give my money back for a return. Offer points instead which do not equate to my money, nor will ever be useful due to the fact that I will NEVER shop here again. Oh, they also make you pay for the shipping label to an overseas country but don't worry they don't reimburse you either.”

Helpful Report

Posted 5 years ago

“Been waiting since November 26th for my items which were supposed to be Christmas presents and have not yet received ANY items!”

Helpful Report

Posted 5 years ago

“Didn’t need my item anymore so requested a refund. Said they’d do it and got a notification saying it was refunded (they said I’d get my MONEY BACK) but I didn’t... they gave me 50 points on the app which are useless as I’m never using again!! Complete scam, waste or time and money!!!”

Helpful Report

Posted 5 years ago

“Terrible experience. Never received either of my 2 orders. Got told it is stick at customs..never for a refund. This is an absolute scam. Don't even try them!!!!”

Helpful Report

Posted 5 years ago

“My package was delivered to a completely different state than my address, which I triple checked was correct. When I contacted customer service, I was basically told that it wasn’t their problem and they only offered me $6 of my $25 purchase.”

Helpful Report

Posted 5 years ago

“Terrible. Never received order”

Helpful Report

Posted 5 years ago

“It was horrible I order some bikinis while I was on vacantion and I thought it would be shipped before I left but my mistake I Didn’t really understand what business days ment and then I asked if they could ship it to Aruba I would have payed for shipping they said no and that I would have to ask family members to bring it but I don’t have any there but anyways ok we had another way to just leave it at the hotel and the hotel would ship it but it was never shiped there they said it was shipped back to the sender I asked for a refund because they said my package was all ready destroyed by them but they kept apologizing and said no so now I lost $50 that is 87florins!!!!”

Helpful Report

Posted 5 years ago

“Definitely a scam. Rubbish company. Disgusting”

Helpful Report

Posted 5 years ago

“HORRIBLE EXPERIENCE!! My order took 6 weeks to ship which was extremely annoying. The. when I received the package neither of the sweaters looked like what I had ordered and one of them had a USED band aid on the inside of it! I was so disgusted and do not plan on shopping here again and advise others to shop elsewhere”

Helpful Report

Posted 5 years ago

Zaful is rated 1.6 based on 715 reviews