Zaful Reviews

Name: Zaful
Rating: 1.55

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

Company Reviews

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Metrics

1.6

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Daniela Kroulikova

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“total scam. thieves. took 250$ never ship anything”

Helpful Report

Posted 4 years ago

“My shipment went to the wrong post office. Then it was returned to zaful but I was never reembursed. They were not friendly or helpful at all and I am out 55.00 dollars and my daughter never got her birthday present. I won't shop there again.”

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Posted 4 years ago

“My package never arrived and they REFUSED to re-send my package or provide me with a refund. Absolutely unacceptable.”

Helpful Report

Posted 4 years ago

“I have been emailing since Christmas and have heard nothing. I ordered mens large & received boys large. Several items. All for my son for Christmas. Still no reply. Terrible customer service. Now he is wanting summer clothes, but I am skeptical to purchase anything else”

Helpful Report

Posted 4 years ago

“I had bought a bathing suit and some pants it was over 2 months and still I had received nothing and it still said pending for my delivery date I asked if they could refund me my money back they said they couldn’t and I had to go through my bank just to get my money back”

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Posted 4 years ago

“Worst company ever. I ordered a decent size order of swim suits and summer clothing back in April. It is now June and nothing. I have sent them many emails, Facebook messages and other things and all the “replys” have been automated responses that are absolutely no help. This is a terrible company. Never order from them. I wish I could give them zero stars.”

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Posted 4 years ago

“I have an order that has not been delivered yet and it has been well over a month.Extremely dissapointing and upsetting.Last time i will ever order anything from Zaful.”

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Posted 4 years ago

“Never ordering off here again. I cancelled my order within an hour after placing it and not only did they take about 3 days of finally refunding me, after constantly emailing back and forth in regards to why I was cancelling. Once I got refunded they didn’t even give me all my money back. They also decided to keep an amount for god knows what. VERY disappointed as I would have ordered again in the future. Poor customer service, horrible company.”

Helpful Report

Posted 4 years ago

“i highly disappointed in zaful. i ordered multiple bathing suits from zaful four months ago. they emailed me and said that it will be here in the next couple of days. two weeks went by. i finally received my package yesterday and it was NOT what i expected. I ordered like tie-dye, marble, and many others cute designs and that is definitely not what i received. i ordered boring and very ugly bathing suits from here i highly don’t recommend it.”

Helpful Report

Posted 4 years ago

“I ordered a couple pieces of clothing from Zaful. It took about a month and a half to come. I was so excited but upon opening the package and seeing the fabric and trying on the clothes I was eextremely, extremely disappointed . The clothing is of absolutely terrible quality. It seems more like poor quality Halloween costume material, paper like, thin, stiff and starch like. Terribly designed. It was so bad that I had to laugh. What's presented on the website is not what you get at all. I ordered about 12 articles of clothing and only kept 2 that just barely made the cut. I'll have to make some adjustments. I wont EVER shop here again and I caution anyone who wants to shop here not to. You will be very disappointed.”

Helpful Report

Posted 4 years ago

“I ordered bathing suits on two separate dates. The first package came after about a month, the second one came about after a month to but with only 1 out of the 7 bathing suits I ordered. I have been in contact with zaful and have concluded this company is a total scam!! DO NOT BUY FROM HERE”

Helpful Report

Posted 4 years ago

“MY ORDER FINALLY CAME! There is hope haha only a month and a bit of waiting, understandable because of the current circumstances + coming from china Don't feel discouraged ( I thought I was being scammed as well ) ordered on april 26th, came on June 2nd overall, expect a month+ days more”

Helpful Report

Posted 4 years ago

“I ordered a swimsuit for my best friend for her birthday on April 20th. It is now June 2 plus her birthday was May 31st and I haven’t even got a shipping email yet or an email that will let me know that the swimsuit won’t ship. I’m really upset about this. I love all the clothes and everything but the shipping is terrible.”

Helpful Report

Posted 4 years ago

“I ordered 7 items on the 16th of April 2020, which was dispatched on the 19th. After a month I received ONE of my orders. I have done 24 hour live chats, sent emails and complaints, and all I keep getting back are automated responses about the terms and conditions. I am disgusted by the lack of professionalism, as it has been the WORST experience I have ever had with an online company. My tracking link has been disabled and I can no longer respond to the tickets that I sent. I'm missing 6 items of clothing, have been offered no refund, and it's a COMPLETE scam!!! SCAM!!”

Helpful Report

Posted 4 years ago

“I ordered some clothes on April 20, they were supposed to come by May 25, it is June 2 and I am still waiting, don’t trust this company about delivery”

Helpful Report

Posted 4 years ago

“One order two parcels (LB524655602BE and ‪392246364360‬) from different warehouses both created and shipped on 27/4/20 And 28/4/20 respectively by FedEx courier service LB524655602BE supposed to be delivered by mid-May, after several emails and tracking searches, it was declared undelivered and finally returned to sender because of incomplete address details (missing street number). Nobody bothered to contact the submitted phone number to notify upon arrival. Customer service informed us some days after by email that the parcel was destroyed by local customs (!!!) with Zaful stating limited liability in such cases ….. so no refund can be provided (*). All this without any official document proving the action (which custom authority did it and for what reason) (*) Of course small print may have passed unnoticed but I do not remember having given my consent to such obnoxious term; anyway… I am very much afraid that the second parcel (‪392246364360‬) will also have the same fate … very sad for my 14 y o daughter craving for them Most probably it is a case to follow legally not just for the money but more for the principles and ethics this company lacks”

Helpful Report

Posted 4 years ago

“I placed an order March 21st it’s June 1st and i still haven’t received my package which I already paid for...starting to worry and lots of people say it’s a scam but we’ll see what happens.”

Helpful Report

Posted 4 years ago

“ordered it april 21st said it was shipped the 22nd. i received it in the mail may 29th. the tracking information is all wrong because it still says it’s in transit. the material is extremely nice though and it looks just like the picture. won’t be buying from here again”

Helpful Report

Posted 4 years ago

“I absolutely love the products. I have ordered from zaful multiple times and I am satisfied every time but this time has completely changed my experience. I ordered 3 bathing suits at the beginning of April and my order was sent April 6th It took forever for me to receive 1 item but here it is today May 31st and I have yet to receive my other 2 bathing suits. I will never order from here again.”

Helpful Report

Posted 4 years ago

“DO NOT ORDER FROM THIS WEBSITE. Zaful lies about your estimated shipping dates. I ordered some swimsuits about a month ago and my order status has remained the same the whole time. A month later my order still says only a label has been made. Two of my friends ordered through here and they are in the same boat. One of them ordered a few items about two months ago and only a label has been created.”

Helpful Report

Posted 4 years ago

Zaful is rated 1.6 based on 715 reviews