Zaful Reviews

Name: Zaful
Rating: 1.55

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

Company Reviews

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Metrics

1.6

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you cancel an order, (in our case it was minutes after being placed) they will charge you anyway. You will spend a month going back and forth with their awful customers support people just to get your money back. I sent pictures of my transaction number, PayPal and bank statement yet they still “couldn’t find proof” of my payment. The only reason I was reimbursed at all was because of PayPal. I wouldn’t advise doing business with these people unless you have lots of time to spare and like being called a liar.”

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Posted 4 years ago

“Never ordering from here again. Ordered mid April with expedited shipping. Got a confirmation shipping email April 29th but the tracking number is invalid. It’s given me two false delivery dates and now it’s saying that the package is saying is still in Dubai with a “pending delivery date”. Their suits are cheap but you pay for it in time and energy spent trying to get ahold of them, youre better off going to target. I will be contacting my bank today”

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Posted 4 years ago

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Posted 4 years ago

“This whole process has been very frustrating, for everyone dealing with the same situation. I ordered my 4 clothing items on April 23, it is now March 18th, my package says it’s in transit, but has no record of shipping or any other info. You’d think with how popular they are they’d be great with shipping but this is getting out of hand. Never once have I had to wait almost a month for something to be delivered. I want my packages now honestly. It sucks that this isn’t just happening to a few people but almost everyone.”

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Posted 4 years ago

“I swear to god i am livid spent 150 buck on cloths that havent come still its been a moth. Im finding the owner of this scam site and shitting on their front porch.”

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Posted 4 years ago

“I wish I would give it 0 stars. I ordered a top over 2 months ago and it never arrived. After tracking it, I realized I had entered the wrong zip code. I tried contacting them and it was a disaster. The first time they got my name and delivery completely wrong. They refused to answer my questions on the online chat forum so eventually, I called them. I was told that they couldn't help me until the item was returned to them and that I should receive an email from them within 10 days. 2 weeks passed, and I called them back. At this point, I just wanted a refund. The person I spoke to said only customer service could help and gave me their email address. When they finally got back to me, they told me that because so much time had passed my item had been destroyed and they couldn't send me a new one or give me a refund. I couldn't recommend them less.”

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Posted 4 years ago

“I ordered my first swimsuit from Zaful last fall. Within one day they charged me, great...normal. And then 2-3 weeks later I NEVER received my swimsuit! On top of that, months have gone by. I never got a refund and I even emailed 3 times asking for one! They got back to me once saying that I needed to create and account to do a return, and then never heard back again. Basically they stole money from me. Never shopping here again. 🤷🏻‍♀️ Bummed because the suits looked so cute and I’ve had friends have a good experience- just not me!”

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Posted 4 years ago

“Ordered in April. Received a shipping email on April 13th. Still have not received my order. It’s been well over a month, and getting someone to help is impossible. Tracking number can’t be tracked so I have no idea where my order is. Super frustrating!”

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Posted 4 years ago

“DO NOT ORDER FROM HERE!!!!!! STILL WAITING MONTHS LATER FOR MY BIKINI'S. YOU CANNOT TRACK EITHER. TOTAL BS!”

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Posted 4 years ago

“Cheap clothing material, does not update tracking, and awful customer service.”

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Posted 4 years ago

“Still waiting on a package I waited almost now going on 3 weeks for now this is insane no tracking updates available for clothing I ordered!!!”

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Posted 4 years ago

“I ordered a package around a month and a half ago, and it still has not shown up even though it was said to be here in 5-10 business days”

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Posted 4 years ago

“I’ve waited a month for four bathing suits which I spent over $50 on. For weeks my package didn’t move and I had zero shipping updates. I had to message them a “ticket” multiple times. Then they had to do an “investigation” because they basically lost my package. Tomorrow will be a month and today I checked the shipping update and it’s saying my packaged was REFUSED me the addressee and is being returned to the sender. This company is a complete joke.”

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Posted 4 years ago

“Literally never received my order, asked for help multiple times and they just keep making it go on longer and longer. I placed this order 3/25! This place is a joke”

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Posted 4 years ago

“SCAM!!!!! I had added $90 worth of bathing suits in my cart since it says free shipping for orders over $79, yet they still charge you $29 extra for “delivery”. Another thing is when you have more then $79 in your cart, it continues to say “add $44 more for free standard shipping”. UNBELIEVABLY HORRIBLE. Lastly customer service is terrible they never get back to you within a few hours it’s always at least a few days. When you use the 24/7 online chat, they say they will transfer you to a real agent but 20 minutes will go by and there will be no response.”

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Posted 4 years ago

“ZAFUL IS A SCAM! DO NOT PURCHASE FROM THIS SHOP. I ordered quite a lot because it's cheap mid-MARCH and its halfway MAY now still hasn't received the package or even track it. I contacted many times Zaful's CST but they're not helpful they will just tell you to wait and wait and NOT give any refund as the package already been "shipped out". I contacted the courier TOLL they told me my package is not even on their system. When you ask ZAFUL where is exactly the parcel, they couldn't give a definite answer. Whether they lost the package or not, one thing is for sure, they won't give REFUND. It's a scam. It's a waste of money. You've been warned.”

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Posted 4 years ago

“they emailed me i gave them the wrong adress and asked me to send the right one and pay a small shipping fee. I send them the correct adress. they did not respond. I send them a ticket and they send the same message they did in the e-mail. then i send another in whcih they said the shipping company would destroy my package if i didnt respond in 3 days and that they would not compensate it. i did not check the tickets for more than 3 days and now i dont have my package or my money. they said it was too expensive for them to let the shipping company return the package to them.”

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Posted 4 years ago

“I wouldn't give this store a singe star as for a rating, they are out of touch with today's way of doing business. Zero customer service, the customer is left in the dark about so much and the company seems to want to help only those who have questions that relate to pre-sale matters. We feel like we've been robbed by having shopped at this store. Never again!”

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Posted 4 years ago

“When I ordered my swimsuit from Zaful, it was the longest I have ever waited for a package in my entire life. It still has not arrived and I ordered it over a month ago. Their website is extremely slow and I am never ever ordering a single thing from here again and you shouldn't either.”

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Posted 4 years ago

“The First time I order 3 items. I got one item shipped right away and received it after 2 weeks. The rest was out of stock and I waited 2 month for them to send 1 and the other they told me they had a restock but they forget to ship one for me and it is again out of stock and they refunded me half of the price. I ordered again on the 10 of March 5 bikinis . It is 10th of May and I still didn't receive anything and the customer service is not helpful at all. The tracking status still the same: In Transit”

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Posted 4 years ago

Zaful is rated 1.6 based on 715 reviews