Zaful Reviews

Name: Zaful
Rating: 1.55

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

Company Reviews

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Metrics

1.6

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Daniela Kroulikova

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT BUY FROM HERE! I have bought swimsuits from them before and did not have shipping issues, BUT even then the sizing is way off. And a large fits like a small. If you have boobs, this is not a good place to shop. AND there will be a good chance you will have delivery/shipping issues and will never see the product. The customer support team is horrible and provides no support. They do not care about you and will refuse to refund anything or provide ANY type of support. The whole customer support team seems to exist for no reason other than you manhandle you, it is basically fraud.”

Helpful Report

Posted 3 years ago

“ENORM slecht, NIET bestellen!!! Ik heb dus een hele hoop bikini's besteld, want ik dacht; ja leuk! even passen en kijken wat het mooiste is. Nu stond er dat er ''geleverd'' is, terwijl ik NIKS ontvangen heb en mag ik het hele bedrag betalen want zij zien alleen maar op de tracking dat er geleverd moet zijn!! Ik heb de buren allemaal gesproken, DHL gebeld, niemand weet ergens vanaf.. Ik heb zelfs de camera beelden terug gekeken.. Maar ZAFUL houd zich stellig vast aan dat het niet hun schuld is etc. TERWIJL ZIJ ook de leverancier regelen toch????? En ik echt bij heel veel mensen lees dat dit ook gebeurt is!! Meest mooie: krijg je een bericht op een mega arrogante toon dat je eventueel een bedragje terug gestort krijgt.. TE bizar!! NIET BESTELLEN DUS!!!!!! Oh en je moet ook trouwens lezen als je dus bikini's besteld; ze kunnen sowieso niet terug gestuurd worden....... Ongeacht of je het pakketje nu geopend zou hebben of niet. Als je het aanneemt moet je betalen. Nou die kans heb ik dus nog niet eens gehad... Om te huilen gewoon........”

Helpful Report

Posted 3 years ago

“Items never arrived, Zaful kept my money, no customer service at all, they've just said: Thanks for your message. Please note that according to the tracking site, the last update mentions that the package has been delivered. In this case, the parcel has been delivered to the correct address you provide during your "Checkout" and we have sent it to you in good faith. All orders declared as "delivered" by the transport companies are considered as delivered. ZAFUL cannot be held responsible for non-delivery in this case.”

Helpful Report

Posted 3 years ago

“If i could leave less than a star i would, the sizing is awful and not consistent with their chart, the shipping takes an unreasonably long time, the products are super cheap and don't hold up at all or look nice, and the customer service is a total joke with a deceptive return policy”

Helpful Report

Posted 3 years ago

“Do not use this company. They look legit but are scamming you out of your money the whole thing is a FRAUD! Do not purchase anything from them! You will not receive your items if you do it will be partial items and not anything like what you thought you were purchasing . They don’t refund your money, they give you fake tracking numbers and ar unable to provide you with proof of purchase. It’s a scam. Change your credit card number and do not use this comp at, it is PURE SCAM . Pure scam. Do NOT BUY FROM THEM.”

Helpful Report

Posted 3 years ago

“DO NOT ORDER FROM HERE THEY'RE A SCAM!! Providing fake tracking number!!! I have been waiting for over 6 weeks for my order and have emailed and live chat with the company and nothing has been resolved! All I want is my refund you stupid company!! The fake tracking number say my order has been delivered but it is not I contacted Canada post and the supervisor said they don’t work on stat holidays and my tracking number does not exist!! WTF Zaful!!! Please ppl do not order from here and save your time and money to shop else where!!”

Helpful Report

Posted 3 years ago

“So frustrating dealing with this company. When you initially shop they tell you they have 100% guarantee returns, although I place an order for three different dresses all three ended up being too small I wanted to return them to get my money back but they won't take the dresses back instead they told me to keep them and donate them and they'd only refund me about 15% of the entire purchase price. I then proceeded to take a screenshot of the advertisement where they state 100% guaranteed refunds I sent it to them and then all together they just stop responding to my messages. Not to mention the cheap quality clothing offered.”

Helpful Report

Posted 3 years ago

“Stay AWAY FROM THIS COMPANY!! The worse customer service you will ever experience. They take ages to get back to you and they don't have a live chat. Terrible quality of clothes - basically if you buy their clothes you are stuck with them. They will not refund your money as you have to pay shipping costs to China which is probably more than what the clothes are worth. Honestly stay away from this company it's a hoax!”

Helpful Report

Posted 3 years ago

“I am finally getting around to writing this review months later. The designs on the pants are pretty cool, however, the material is quite cheap (compared to the high price), and it was a lot smaller than I thought it would be, which was very unfortunate. As soon as I got my package, I decided to wear one of the pants, and a hole immediately starting forming on the crotch area, and then around the area on another spot, it just tore a lot when I sat a certain way. Months later, my mother fixed it for me once she had the time, and as soon as I tried them on, I barely stretched a little bit, and the fabric tore a lot at a different spot. I wish I had contacted Zaful earlier to get my money back, however, according to other reviews, it seems that getting refunds are impossible, and they will just simply reply to me with a generic answer. I wish I had looked at the reviews before I ordered, because if I did, I would never have ordered from them. I still occassionally wear their undersized pants, but I am always scared that it's going to rip. Overall, your money is best spent somewhere else.”

Helpful Report

Posted 3 years ago

“Awful experience. 1. They tried to say they didn't receive my refund worth around £100 sent from the UK to a Spain address costing me £13. They kept this up for 3 whole weeks until I said I was opening an investigation with my bank and the post office, they then quickly issued the refund. 2. I received a £70 VAT invoice from DPD saying Zaful doesn't pay VAT from China!! Absolute hassle and rip off. Do not use. Would recommend Shein over these guys, they sell similar stuff and easy returns.”

Helpful Report

Posted 3 years ago

“Customer Service . Terrible terrible . Trying to get a refund in the wallet for 4 months already. It ahs to be a law to protect customers form this Scam company”

Helpful Report

Posted 3 years ago

“It was my first time on Zaful. I had a bad experience with Zaful, I ordered my clothes already in January 2021 and still have not received it. At this point, I don't think I will ever receive my clothes, or my money back. Disappointed.”

Helpful Report

Posted 3 years ago

“Where do I start? This place sends your order by snail mail overseas, you're waiting weeks for it. Then the product itself won't look like the photos AND you'll see the cheap quality fabric they make it with. THEN you'll try to return it, and even though it says "100% satisfaction guaranteed return policy" you'll argue with them to get them to give an RMA, and finally they'll try to offer you 'zaful wallet' equivalent to buy something else and you'll argue some more to get your money back. At which point you'll PAY to return ship (to a US address) and only get refunded the base amount less the shipping. The only thing you're getting 100% of is a SCAM. Cheap, poorly made clothes, we're talking dollar-store junk here. Waste of time, waste of money. Their support staff have poor communication skills, and even manipulated me into closing my paypal case in order to get a PARTIAL refund. AVOID THIS PLACE AT ALL COSTS!!!!”

Helpful Report

Posted 3 years ago

“Horrible. Terrible quality and such a hassle only to receive wallet money for future orders. No where did Zaful disclose they don’t offer returns.”

Helpful Report

Posted 3 years ago

“SCAM SCAM I wish I could give it zero stars. They scam you out of your money, then want to get you for more money. They claim the item couldn't be delivered, then for a small fee with a deadline they can re-deliver. Then if you don't do it with those few days, they claim your item will be destroyed. Yet no refund. Customer service is a joke. You can call but its point less because they make you do everything through email (a ticket). Do not order from zaful....”

Helpful Report

Posted 3 years ago

“Wish i read the reviews before i ordered! Waiting over a month now for my items (3rd Feb) that have apparently cleared customs and out for delivery 2 weeks ago, been told im still within my delivery time, 21st May!!! Needed the items for this weekend too late to order off anywhere else. Choose to spend your money elsewhere rather then the frustration and hassle of using this site.”

Helpful Report

Posted 3 years ago

“great bathing suits but there is basically no way to do returns. Please know that in advance!!!”

Helpful Report

Posted 3 years ago

“Scam company! After a lot of hassle they allowed me to sent my package to Spain at my own expenses. Weeks later they wrote me that I got a refund. To my big surprise I see on my credit card statement that they deducted the refund amount from my credit card balance! The whole Zaful "support" circus can start again, they already asked for an official certificate from the bank, showing the deduction, OMG. Please be aware what your dealing with!”

Helpful Report

Posted 3 years ago

“The company is horrendous DO NOT buy from them”

Helpful Report

Posted 3 years ago

“Zaful's returns process is not only misleading with a contradictory policy but also illegal (at least according to UK law). Their returns/warranty/refunds policy clearly states that you have 14 days AFTER receipt of the goods to return your items at no extra cost (this is known as the 'cooling off period'). It also clearly states that the only exceptions are for things like underwear, swimwear, perishable items and DVDs. However Zaful basically bargain with you and reinterpret their own policy in order to keep your money. They will tell you: 1. You can return unwanted items but will only receive a refund if the item is defective or they sent you the wrong one. 2. They will give you a partial refund if you send the items back, but you'll need to pay for shipping. 3. Okay, you can have a full refund, but you'll need to pay for shipping. I haven't got any further yet but I am determined to get my £87.70 AND free return postage. They are reinterpreting their own policy which must be illegal even in China.”

Helpful Report

Posted 3 years ago

Zaful is rated 1.6 based on 715 reviews