Zaful Reviews

Name: Zaful
Rating: 1.55

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

Company Reviews

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Metrics

1.6

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I ordered, it took 2 months for my box to arrive. I had literally forgotten that I had ordered from them, because it had been so long. Some of the clothes are cute/fit well, but others are extremely thin and terrible quality. I just ordered from them again, and I have a feeling that despite placing a $75 order, it'll yet again be a few months till I see the clothes I ordered.”

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Posted 4 years ago

“Ordered from Zaful twice , my first order came in about a week and everything was nice quality and fit well. The size charts seem accurate to the clothes sizes. I recently placed my second order and am awaiting its arrival”

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Posted 4 years ago

“I thought prices were amazing until at the very end when I paid, I realized it was USD not CAD (obviously my fault) thought I was spending a little over 100 but was charged 152 ish on my bank account. I was only supposed to be charged 145 and customer service could not tell me why they took that extra money out and told me to go to my bank after he could not tell me an answer. the money is not a massive deal but stealing? not okay”

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Posted 4 years ago

“This is my first time ordering from zaful and i still haven’t received a package. it shipped off on the 26 of april and i still haven’t received my order. I’ve seen another girls review and she said hers shipped off on the 29 and she got hers may 6 but i still haven’t got anything. My tracking number is still on shipping”

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Posted 4 years ago

“I live in the United States. So yes - my packages always take forever. However, you can’t beat a $10 bathing suit or 8$ lingerie set. I have made the mistake of ordering with the mindset of an Amazon shopper, expecting my items before leaving for vacation and not receiving them until I had actually returned. However, although they offered the option for me to send the items back for a refund, I declined because I loved the pieces I’d received. If you order knowing it could take a month or longer to receive, It’s a great site. I think it’s important to consider things are going to take longer than normal right now. The warehouse is in Hong Kong ... And I’m sure you’ve heard - we’re in the middle of a pandemic. So, obviously things are going to take longer to prepare to ship and then get past customs. I have an order in process right now that I’ve received partial shipment for, but am unable to track the other half. I have been working with customer service to resolve and they have been extremely responsive. The best way to get a quick response is to create “a ticket”, under customer service and provide your order number. They are quick to reply and very helpful. You also have the option to click “reminder” when you go in to view your order, which seems to help speed up the initial preparing of the shipment. In the end - you get what you pay for. Long wait times is a small compromise in comparison to the price tag (for better than expected quality) and original pieces. If you want something same day or next day, go to amazon or see if Nordstrom has curbside pick up. And one more thing, be nice.”

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Posted 4 years ago

“I will absolutely NEVER buy anything from them again.”

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Posted 4 years ago

“I've never written a review before but I feel like I have to warn others about this terrible company. After reading promising reviews online, I thought I would try out Zaful. I ordered 3 items which came to £40. After waiting 3 and a half weeks, my order finally arrived and I was thoroughly disappointed with what I recieved. I have shopped at many budget stores before, and let me tell you I have never come across such poorly made clothing before. The material used is PAPER THIN, creased all over and as a result sits terribly on the body. All 3 of the garments were covered in loose threads. One of the items even ripped slightly when I attempted to put it on!? I'm aware this is a budget store, but what they're selling is down right unacceptable. I feel like I've been scammed. I've attempted to contact them regarding a refund but it's not looking likely (especially after reading some of the other comments on here). Please, if moneys a bit tight and you're looking for something affordable AVOID THIS STORE YOU WILL BE DISAPPOINTED.”

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Posted 4 years ago

“Do not shop here!!! I did read the returns info before buying and it SEEMS like they are happy to return for a refund but don't be fooled, they really are not. Currently trying to return my items and they won't even tell me the returns address. They said if I return items I have 2 options (store credit or exchange), like what?! This is not how the world works, you are entitled to a cash refund! Don't shop here!!”

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Posted 4 years ago

“I will not EVER buy from this company again. my order, (which was 66$), has still not came and it’s been a little over 2 weeks. I’m so disappointed. Even when i try to track, it says it’s not available. I emailed them and they sent the shipping policy. Which says it takes about 6-15 business days. it’s been 19 and still nothing. i’m beyond disappointed i don’t even think it deserves 1 star. it need 0. please help.”

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Posted 4 years ago

“I placed an order the end of April, I ordered 6 swim suits. A week later I was having buyers remorse. So I contacted Zaful and asked to cancel my order and get a refund. After a few messages back and forth I’m happy to say I got my refund! I can’t comment on the quality of the swim suits or shipping. But I can say that I am very happy with their customer service.”

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Posted 4 years ago

“I got scammed too $100 dollar write off unfortunate”

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Posted 4 years ago

“3 weeks and still no package and no tracking information besides the initial ship date. Customer service says to wait an additional 7-15 while they conduct an inquiry. Not okay.”

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Posted 4 years ago

“I hate this compagnie. Never purchase on this web site. No statu for delivery, no costomer service. Nothing. I suppose to paie 89$ and they bill me 131 in my bank account. I hate them so much.”

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Posted 4 years ago

“I spent over $150 worth of clothing . And let me add I did not purchase anything that is not refundable (Is bathing suite etc..) only 4 of my items did not fit . I didn’t think it would be an issue for a simple refund on 4 items when I’m keeping EVERYTHING ELSE (again I spent $150) and when I asked for refund for just the 4 items I was told to keep the items and that they would refund me 30% back of the 4 items ..... I asked why ? There refund policy states “if you are not satisfied with the items received we can easily arrange an exchange or refund for you . We are here to help” Therefore I am very confused as to why I am not being refunded for the 4 items . So if I were to stupidly purchase again and something didn’t fit in just s.o.l ? Then why would I purchase again ? False policy represented = legal actions taken.”

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Posted 4 years ago

“We ordered 2 swimsuits about a month ago (Easter 2020) and the tracking info still says it’s at a warehouse? We are super confused and don’t know if our package will ever arrive, it was about 32$”

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Posted 4 years ago

“The customer service is absolutely disgustingly unprofessional. When I made an order on the 4th of April, it said that it needed 2 weeks to arrive. It has been slightly over a month and my shipment status has not been updated since the 29th of April, 2020. Every time i try to contact an agent, they do not give me a proper response. They keep telling me to wait. Absolutely ridiculous and disgusting service. Never order from here!!!”

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Posted 4 years ago

“I absolutely hate this company. I’m so fed up. I spent $70 on swimsuits that took over a month to arrive. Once they got here they were all too small, and it said all of them were true to size. Should’ve known better! One still hasn’t even gotten here and it’s been a good two months. It’s absolutely ridiculous. If you want to wait half the year for swimsuits and have your money taken this is the place. Not to mention the customer service absolutely sucks. I can’t even return them because no one can give me a clear answer. It’s always “wait 24 hours for the support team to answer”!!! I really just wish I could get my money back. I will never shop from this company again. The cheap swimsuits are not worth it. They aren’t even good quality. Zaful with never receive business from me again.”

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Posted 4 years ago

“I'm also yet to receive my order despite it being a month!!! I'll be moving on a few days and can't change my shipping address!!!”

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Posted 4 years ago

“I never received my order never order from them !!”

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Posted 4 years ago

“I made an order on 03/30 and after a whole month I still have not recieved any update on my order. When I got in contact with customer service I was moved around to about 6 different departments with still no outcome. I never want to order from this site ever again.”

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Posted 4 years ago

Zaful is rated 1.6 based on 715 reviews