Zaful Reviews

Name: Zaful
Rating: 1.55

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

Company Reviews

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Metrics

1.6

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Daniela Kroulikova

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chinese rip off artists. They misrepresent their products and when you try to return them they try to offer you a discount or a fraction of what you spent or return items to China. It's a scam.”

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Posted 4 years ago

“No parcel and no refund - they steal from u and have the face to also mock u. Don’t waste your time and money”

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Posted 4 years ago

“Junk clothing! No refund after months of inquiry. PayPal needs to quit dealing with them!”

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Posted 4 years ago

“Everything is wrong”

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Posted 4 years ago

“took forever to come and I paid too much for such a low-quality shirt, doesn't fit right and feels like paper”

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Posted 4 years ago

“If I could give this company a 0/5 stars for a review, I would. I bought 50 dollars worth of clothes and after 6 months I still haven't received a package. Customer service is a joke, only giving you access to some sort of "online tickets" surely operated by bots. No cellphone number, nothing. They have told me nothing but to "remain patient", but after 6 months? Really? If I could I would definitely sue this company.”

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Posted 4 years ago

“everything made it but I expected better quality”

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Posted 4 years ago

“Please do not waste your time or money ordering anything from these con artists. My daughter has finally been refunded her money £146 after 4 months thanks to PayPal. She never received her items as she refused to pay a further £60 duty which was not mentioned prior to placing the order. Zaful continually sent a template with a generic response refusing to a full refund, and only offered to refund £15 as settlement . I would advise anyone who has been scammed by this company who made a payment to them via PayPal to contact them again as PayPal are now aware of their malpractice and fraudulent activity. They are currently under investigation.”

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Posted 4 years ago

“Dear customers, this is about item: "Double Breasted Notch Lapel Tunic Coat - Red S" First of all and most important, the 'coat' I have received after 4 months of delay, it's absolute failure. Instead of COAT I received a tracksuit or a fleece t-shirt! Totally terrible and dissapointed. Aftet this, I would reccomend don't buy anything online if there is no picture of people who received it and posted picture with the item, where you can check and convince IT IS how it looks like online and how you think and want. Dear Zaful, drink an amazing beer for my thin, tracksuit Coat for 25€. Thank you for fake pictures and no review item. God bless you. 🙏🏼”

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Posted 4 years ago

“my package hasn't came and its been more than two weeks also it doesn't let me log into my account to track my order and I spent well over $60 for clothes I am in need of.”

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Posted 4 years ago

“Zaful has some of the best customer service going, anytime I have had a issue with sizing or an item having a manufacturer defect they have refunded me my money plus any points used at point of purchase. The clothes are of good quality and sizing is usually always bang on.”

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Posted 4 years ago

“My son ordered clothes from zaful that did not fit. So he paid $15 to return clothes. Zaful did not provide a return labels. After mutiple times of them trying to give me store credit. They returned money to my card. They say customer service is there top priority and it's NOT they also say easy returns. Well they said they will pay 30% back of paying for return label. Well in order to get money back for return label the only way they would do it is if I open a pay pal account. After telling them over and over I do not have nor want a pay pal account. Could they mail payment to me or return to card. THEY WOULDN'T. Only insist on me opening up a pay pal account to get my money back for return label. HORRIBLE CUSTOMER SERVICE AND CHEAP CLOTHES. DON'T RECOMMEND!!!!!!!”

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Posted 4 years ago

“I ordered $60 worth of clothes and never received my items. Zaful customer service was a joke, blamed it on the Courier and refused to refund me, I never received my items and they only gave me a $10 credit. I will never order from there again so the credit is useless.”

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Posted 4 years ago

“Had to return items and after a month I'm still waiting for them to refund my items, one of the worst customer experience interactions I've ever had, extremely rude, unknowledgeable and unhelpful representatives. Make sure you save your tracking number or returning items will be a nightmare!”

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Posted 4 years ago

“I wish I had read these reviews before wasting my money! This company is the worst to deal with. My package is "stuck in customs" two months after I placed my order - the summer is over now! And they won't allow me to send it back or refund me. They keep telling me that the package will be destroyed... what kind of response it that??”

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Posted 4 years ago

“I had to pay half the amount of the order for taxes and free shipping was NOT free. They send my one order in 2 different packages, I needed to get a document from Zaful to get the items from the customs... it took them A MONTH to send the same wrong documents over and over again. Cute clothes but ain't worth the hassle, customer support can barely speak English.”

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Posted 4 years ago

“I paid $60 for merchandise that I never received. This company is a nightmare to deal with. They have finally admitted the order went to the wrong address and was returned to them, so they are offering me a partial store credit and charging me for shipping both ways—even though i never received or returned the item! Their customer service is RUDE and unprofessional. Save yourself a gigantic headache and DO NOT ORDER from this company!”

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Posted 4 years ago

“Very poor quality I ordered a pair of jeans that look like they are 15 years old and they are also very baggy this was my first and last time shopping with this “company” I would give zero stars if I could.”

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Posted 4 years ago

“Stay away!! The products are really poorly made. I have faulty products with sizing that doesn’t match. A small that’s too big and a L that’s too large. Really poor quality. They won’t let you return them, they won’t give you an address. I’ve been talking to their “customer service” team back and forth for days. Despite the products being bad quality and not fit for purpose, I have to send them back AT MY OWN COST to another country for a refund. It’s an absolute scam. DO NOT USE THIS COMPANY!!!”

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Posted 4 years ago

“I’ve ordered bikinis and the quality is abismal - cheap fabric, bad finishing and funny sizes (super small tops and large bottoms). The return process is difficult (no clarity from customer support), stupid (they ask you to send pictures so they can assess the problem - the problem is the product is HORRIBLE, can that be assessed from a pic?!) and made to tire you to give up. Never ever ordering from this place again.”

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Posted 4 years ago

Zaful is rated 1.6 based on 715 reviews