Zaful Reviews

Name: Zaful
Rating: 1.55

1.6 Rating 715 Reviews

12 %

of reviewers recommend Zaful

Company Reviews

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Metrics

1.6

Based on 715 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I thought prices were amazing until at the very end when I paid, I realized it was USD not CAD (obviously my fault) thought I was spending a little over 100 but was charged 152 ish on my bank account. I was only supposed to be charged 145 and customer service could not tell me why they took that extra money out and told me to go to my bank after he could not tell me an answer. the money is not a massive deal but stealing? not okay”

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Posted 4 years ago

“I will absolutely NEVER buy anything from them again.”

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Posted 4 years ago

“I've never written a review before but I feel like I have to warn others about this terrible company. After reading promising reviews online, I thought I would try out Zaful. I ordered 3 items which came to £40. After waiting 3 and a half weeks, my order finally arrived and I was thoroughly disappointed with what I recieved. I have shopped at many budget stores before, and let me tell you I have never come across such poorly made clothing before. The material used is PAPER THIN, creased all over and as a result sits terribly on the body. All 3 of the garments were covered in loose threads. One of the items even ripped slightly when I attempted to put it on!? I'm aware this is a budget store, but what they're selling is down right unacceptable. I feel like I've been scammed. I've attempted to contact them regarding a refund but it's not looking likely (especially after reading some of the other comments on here). Please, if moneys a bit tight and you're looking for something affordable AVOID THIS STORE YOU WILL BE DISAPPOINTED.”

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Posted 4 years ago

“Do not shop here!!! I did read the returns info before buying and it SEEMS like they are happy to return for a refund but don't be fooled, they really are not. Currently trying to return my items and they won't even tell me the returns address. They said if I return items I have 2 options (store credit or exchange), like what?! This is not how the world works, you are entitled to a cash refund! Don't shop here!!”

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Posted 4 years ago

“I will not EVER buy from this company again. my order, (which was 66$), has still not came and it’s been a little over 2 weeks. I’m so disappointed. Even when i try to track, it says it’s not available. I emailed them and they sent the shipping policy. Which says it takes about 6-15 business days. it’s been 19 and still nothing. i’m beyond disappointed i don’t even think it deserves 1 star. it need 0. please help.”

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Posted 4 years ago

“I got scammed too $100 dollar write off unfortunate”

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Posted 4 years ago

“3 weeks and still no package and no tracking information besides the initial ship date. Customer service says to wait an additional 7-15 while they conduct an inquiry. Not okay.”

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Posted 4 years ago

“I hate this compagnie. Never purchase on this web site. No statu for delivery, no costomer service. Nothing. I suppose to paie 89$ and they bill me 131 in my bank account. I hate them so much.”

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Posted 4 years ago

“I spent over $150 worth of clothing . And let me add I did not purchase anything that is not refundable (Is bathing suite etc..) only 4 of my items did not fit . I didn’t think it would be an issue for a simple refund on 4 items when I’m keeping EVERYTHING ELSE (again I spent $150) and when I asked for refund for just the 4 items I was told to keep the items and that they would refund me 30% back of the 4 items ..... I asked why ? There refund policy states “if you are not satisfied with the items received we can easily arrange an exchange or refund for you . We are here to help” Therefore I am very confused as to why I am not being refunded for the 4 items . So if I were to stupidly purchase again and something didn’t fit in just s.o.l ? Then why would I purchase again ? False policy represented = legal actions taken.”

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Posted 4 years ago

“We ordered 2 swimsuits about a month ago (Easter 2020) and the tracking info still says it’s at a warehouse? We are super confused and don’t know if our package will ever arrive, it was about 32$”

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Posted 4 years ago

“The customer service is absolutely disgustingly unprofessional. When I made an order on the 4th of April, it said that it needed 2 weeks to arrive. It has been slightly over a month and my shipment status has not been updated since the 29th of April, 2020. Every time i try to contact an agent, they do not give me a proper response. They keep telling me to wait. Absolutely ridiculous and disgusting service. Never order from here!!!”

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Posted 4 years ago

“I absolutely hate this company. I’m so fed up. I spent $70 on swimsuits that took over a month to arrive. Once they got here they were all too small, and it said all of them were true to size. Should’ve known better! One still hasn’t even gotten here and it’s been a good two months. It’s absolutely ridiculous. If you want to wait half the year for swimsuits and have your money taken this is the place. Not to mention the customer service absolutely sucks. I can’t even return them because no one can give me a clear answer. It’s always “wait 24 hours for the support team to answer”!!! I really just wish I could get my money back. I will never shop from this company again. The cheap swimsuits are not worth it. They aren’t even good quality. Zaful with never receive business from me again.”

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Posted 4 years ago

“I'm also yet to receive my order despite it being a month!!! I'll be moving on a few days and can't change my shipping address!!!”

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Posted 4 years ago

“I never received my order never order from them !!”

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Posted 4 years ago

“I made an order on 03/30 and after a whole month I still have not recieved any update on my order. When I got in contact with customer service I was moved around to about 6 different departments with still no outcome. I never want to order from this site ever again.”

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Posted 4 years ago

“I placed my oder on the 12 April 2020, two weeks later still it said order ready to be shipped. Throughout the 2 weeks , I have been texting them everyday (maybe 4-5 times a day😣) I ordered before reading the reviews I was just freaked out( couldn’t sleep lol, coz am a student and I ordered with a lot of money) the reviews were just really bad! And their customer service is not really helpful, you basically talking to a robot sometimes but I didn’t give up! They finally told me that they can’t deliver to my country because of PENDEMIC, I then panicked , told them that I want my money back snd it’s very difficult to cancel the order,because it kept giving me error message! So the cancel the order themselves, on the 22 April and they said it will take 14-30 days to reflect on my bank... On the 23 April woke up and my money was in, they refunded me the full amount, which am very happy!it only took on day to refund! But I will never order here again, I have trust issues when it comes to money”

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Posted 4 years ago

“Unless you're willing to wait for a package to be shipped from China 3 months after you initial purchase, I wouldn't even consider ordering from here. Customer Service is relatively attentive but are reluctant to help or care that your tracking number hasn't been updated in 2 months.”

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Posted 4 years ago

“this website is such a scam spent 40 dollars on 3 shirts . that are coming in the wrong sizes when i put medium now everything is coming is xtra large . has been 3 weeks and zaful has not given me any help what so ever nobody replies to any kind of email.”

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Posted 4 years ago

“Zaful is a scam site! their product is complete trash! I tried to cancel the order two days after but they ignored me and sent it out 6 weeks later! it arrived and was either missing pieces (belt), unstitched or paper-thin! I demanded a refund and had to pay for the return postage. I was given a refund for the purchase after weeks of arguing on the support ticket. I was promised a refund on the shipping with proof which i supplied but this time they demanded it goes via PayPal despite just refunding into my bank account?! i gave them my PayPal they deposited the refund then after I withdrew it they recalled it! DO NOT ORDER FROM ZAFUL”

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Posted 4 years ago

“ABSOLUTE SCAM! do not order!”

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Posted 4 years ago

Zaful is rated 1.6 based on 715 reviews