Zalando SE Reviews

Name: Zalando SE
Rating: 3.14

3.1 Rating 206 Reviews

55 %

of reviewers recommend Zalando SE

Company Reviews

Questions

Metrics

3.1

Based on 206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Zalando SE 1 star review on 13th June 2024

Aleksandra

Zalando SE 1 star review on 3rd January 2024

Zalando SE 5 star review on 6th January 2021

Suzana Hong Roque

Anonymous

Anonymous // 01/01/2019

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“Defective shoes I bought a pair of Zign mens boots last year for £120 .I really liked these boots and received many complements about them,and i was also asked by friends where i had purchased them,and i told them that they were from Zalando.To cut a long story short,I have worn these boots between 15-20 times in the time I have had them.Soon after I had worn them a couple of times,I noticed that the front of the left shoe had some damage to it.The midsole appeared to be disintegrating.I thought that I must have tripped or caught my foot on something ,so I ignored it.A couple of months later,I wore the boots again,and this time the heel of the midsole had the same damage to it,which was very strange.I could not have tripped backwards.I tried to prevent any further damage by using superglue to fix the disintegrating sole.A few wears later,the exact same damage to the front and back of the right foot boot appeared.I have a second pair of a different design, of Zign boots bought from Zalando which are perfectly fine.I wear these much more than the defective pair of boots,with no problems at all.I contacted Zalando customer services and explained my problem with the boots.In short,I was told that had I not glued the boots,I MAY have received assistance from Zalando,but as this was not the case ,and I HAD tried to repair the defective boots,Zalando basically said they were not going to do anything about my issue.In short,beware of what you buy from Zalando as you may be throwing away good money.I have dozens of pairs of shoes,and NONE of them have ever had this problem of defective materials/craftmanship before.My review rating is correct apart from the fact they were not rude but they will simply not help with anything regarding my issue.”

Helpful Report

Posted 5 years ago

“Ordered clothes, waited for 3 weeks. Shipment status still says its been sended but it is on the same place for 6 days already. I wrote to zalando support, didnt get any response. Today i see that my money for the clothes is back. Of course clothing ive ordered is not available in my size anymore. Was waiting for winter jacket whole time and now its -5°C and i need to look for another one and then wait for it again! I DO NOT RECOMMEND!”

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Posted 6 years ago

“Very happy with the service that they provided, and a very quick delivery.”

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Posted 6 years ago

“I have been a loyal customer of Zalando for 6 years, I made more than 80 orders and spent around 8000 SEK in last two years alone. Lately, after the mistake of Zalando partner, the system mistakenly registered the lack of payment from my side in August 2018, the problem was found out and corrected on August 20. However i was blacklisted anyway - I can no longer buy products using a credit- or debit card, paypal or invoice. The only option available is direct payment from the bank account. It takes an extra week to get the order and extra 2 weeks to get paid back for the returned items. I have been a very loyal customer, I always recommend Zalando to friends and colleagues. A lot of people dared to buy online for the first time when I explained to them how great Zalando was. I have trusted you. Now I feel betrayed and disappointed and started to buy from your competitors - the companies that trust my clean credit history, that I am proud of. There are very good shoes suppliers in Sweden, as well as clothes and accessories. It is very sad that you are not responsible for the mistakes of your supply chain and as a result blame - and lose - loyal customers. I would never recommend Zalando to anyone anymore.”

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Posted 6 years ago

“They have everything they want and free shipping :)”

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Posted 6 years ago

“Their service is very good”

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Posted 6 years ago

“Molte marche disponibili e molte foto per presentare gli articoli. Spedizione e resi sempre gratuiti e per questo lo uso molto perchè se sbaglio un acquisto posso restituirlo senza penali”

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Posted 6 years ago

“Great delovery price and product”

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Posted 6 years ago

“Delivery is fast, customer service is great. They even sent me a small box of chocs to say thanks for being a loyal customer. (I buy a lot of clothes!)”

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Posted 6 years ago

“Great choice of clothes and shoes, they notify you as soon as out of stock items are replenished.”

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Posted 6 years ago

“Always great service, fast delivery, excellent quality and well packaged.”

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Posted 6 years ago

“Unbelievably fast delivery and both items were excellent quality at a reasonable price.”

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Posted 6 years ago

“Great selection of brand name clothes, shoes and accessories, great discounts, quick delivery”

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Posted 6 years ago

“Always efficient and very helpful.”

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Posted 6 years ago

“Great delivering goods”

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Posted 6 years ago

“Vastissima scelta anche di marche di alto livello, i prodotti sono ben descritti, ci sono le recensioni che aiutano nella decisione, la consegna è puntuale e veloce, arrivano tante promozioni (se non siete sicuri di un acquisto per l'importo lasciando gli articoli nel carrello o nei preferiti è molto probabile che vi mandino offerte e/o sconti per acquistarli).”

Helpful Report

Posted 6 years ago

“Good prices in sale, free delivery and returns. Also processed return and refunded money very quickly.”

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Posted 6 years ago

“i'm feel very happy because fast shiping”

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Posted 6 years ago

“Some.goid deals on really quality clothing and shoes. Order came quickly, site well structured.”

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Posted 6 years ago

“Zalando is a big platform for clothes/shoes and so on, they offer loads of different brands. Also you can choose for maternity, for tall people (1.79m) and so on, you can also shop the look what is displayed. However, they deliver normally in 2-3 working days, the order system is easy to use. Also, if something doesn't fit, you can send it back for free and get your money back. I can recommend Zalando to everyone who is looking for something special (male, female, kiddies), they also have great offers (sale)!”

Helpful Report

Posted 6 years ago

Zalando SE is rated 3.1 based on 206 reviews