Zalando SE Reviews

Name: Zalando SE
Rating: 3.14

3.1 Rating 206 Reviews

55 %

of reviewers recommend Zalando SE

Company Reviews

Questions

Metrics

3.1

Based on 206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Zalando SE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Zalando SE 1 star review on 13th June 2024

Aleksandra

Zalando SE 1 star review on 3rd January 2024

Zalando SE 5 star review on 6th January 2021

Suzana Hong Roque

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“order and delivery was all okay and you have the possibility to give back goods for 100 days”

Helpful Report

Posted 6 years ago

“easy to order, easy to return, good communication,”

Helpful Report

Posted 6 years ago

“I PLACED 2 ORDERS, ONE WAS TO BE DELIVERED BEFORE XMASS AND THE OTHER JUST AFTER XMASS,NONE HAS BEEN DELIVERED TO DATE! I AM IN SPAIN AND ALL CUSTOMER SERVICE SEEM TO DO IS GIVE ME A DISCOUNT VOUCHER AND TELL ME THEY WILL CONTACT PUNTO CELERITAS BUT NO ONE HAS GOTTEN BACK TO ME.THIS IS THE FIRST TIME USING ZALANDO THAT I HAVENT RECEIVED MY PACKAGE WITHIN 5 DAYS OF ORDERING IT.I AM HIGHLY DISAPPOINTED AND SO FREAKIN FRUSTRATED!PREVIOUSLY THEY USED A DIFFERENT COMPANY TO DELIVER AND I NEVER HAD A PROBLEM WITH ENVIALIA,NOW IM JUST FREAKIN FRUSTRATED!”

Helpful Report

Posted 6 years ago

“Good range, pricing and delivery service.”

Helpful Report

Posted 6 years ago

“Extremely fast experience from beginning to end, excellent customer service and lovely product.”

Helpful Report

Posted 6 years ago

“Better deal on the item I ordered than elsewhere on the internet, prompt delivery - included in cost due to the price of the item. Item arrived well-packaged and undamaged. This particular experience with them was 5/5 and was my first time ordering from them.”

Helpful Report

Posted 6 years ago

“Fantastic range of quality products with very dependable delivery and a simple site. There is also a very easy return system”

Helpful Report

Posted 6 years ago

“Good description of products and fitments, free delivery and returns. Good brands at a decent price whilst on sale.”

Helpful Report

Posted 6 years ago

“Great prices for the item I was after and very prompt delivery”

Helpful Report

Posted 6 years ago

“I placed an order for the first time and it got lost! I sent it to my friends address because i am not in the uk at the moment.l put the address correctly except the room number. When i realised that in minutes, called Zalando immediately for an assistance. I was told that they corrected it in the system so it wouldn’t cause a problem. Next day i called again to make sure and i was told exactly the same thing. I really am so dissappointed and want my problem to be sorted out as soon as possible!”

Helpful Report

Posted 6 years ago

“Diverse options of clothes. Their own brand is good quality and affordable.”

Helpful Report

Posted 6 years ago

“Zalando have daily promotions that are always of interest from high to low end clothing, familar and unfamiliar I am always excited to open their emails. In addition ordering and delivery service is excellent.”

Helpful Report

Posted 6 years ago

“Return policy: One can return the product for free and get a full refund (price + initial shipping costs)”

Helpful Report

Posted 6 years ago

“Fast delivery, broad choices”

Helpful Report

Posted 7 years ago

“Ottimo prezzi consegna velocissima...”

Helpful Report

Posted 7 years ago

“fast delivery and fast return, price for every type of wallet”

Helpful Report

Posted 7 years ago

“Recently bought a track suit for my young grandson good quality nice colour and very prompt delivery”

Helpful Report

Posted 7 years ago

“Great choice and prices”

Helpful Report

Posted 7 years ago

“Good prices, fast shipping. I absolutely love that shop! I bought many various products, which never disappointed me.”

Helpful Report

Posted 7 years ago

“Excellent price reductions, free delivery on all purchases and a huge variety of labels. They stock a large number of size options and extremely well stocked. Brilliant website.”

Helpful Report

Posted 7 years ago

Zalando SE is rated 3.1 based on 206 reviews