Zalando SE Reviews

Name: Zalando SE
Rating: 3.14

3.1 Rating 212 Reviews

55 %

of reviewers recommend Zalando SE

Company Reviews

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Metrics

3.1

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery of goods and easy to order”

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Posted 7 years ago

“My order arrived promptly and was easy to collect. The clothes were a grrat fit”

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Posted 7 years ago

“Received wrong item, called customer service, asked me to send the item back via the free return postage and send a photo of the postage receipt, my money was refunded immediately. Super customer service.”

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Posted 7 years ago

“You always find whatever you are look for in there but it's a bit more expensive, like you may find the same somewhere else a bit cheaper”

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Posted 7 years ago

“Love the range of products.”

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Posted 7 years ago

“Fast and efficient service”

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Posted 7 years ago

“order and delivery was all okay and you have the possibility to give back goods for 100 days”

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Posted 7 years ago

“easy to order, easy to return, good communication,”

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Posted 7 years ago

“I PLACED 2 ORDERS, ONE WAS TO BE DELIVERED BEFORE XMASS AND THE OTHER JUST AFTER XMASS,NONE HAS BEEN DELIVERED TO DATE! I AM IN SPAIN AND ALL CUSTOMER SERVICE SEEM TO DO IS GIVE ME A DISCOUNT VOUCHER AND TELL ME THEY WILL CONTACT PUNTO CELERITAS BUT NO ONE HAS GOTTEN BACK TO ME.THIS IS THE FIRST TIME USING ZALANDO THAT I HAVENT RECEIVED MY PACKAGE WITHIN 5 DAYS OF ORDERING IT.I AM HIGHLY DISAPPOINTED AND SO FREAKIN FRUSTRATED!PREVIOUSLY THEY USED A DIFFERENT COMPANY TO DELIVER AND I NEVER HAD A PROBLEM WITH ENVIALIA,NOW IM JUST FREAKIN FRUSTRATED!”

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Posted 7 years ago

“Good range, pricing and delivery service.”

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Posted 7 years ago

“Extremely fast experience from beginning to end, excellent customer service and lovely product.”

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Posted 7 years ago

“Better deal on the item I ordered than elsewhere on the internet, prompt delivery - included in cost due to the price of the item. Item arrived well-packaged and undamaged. This particular experience with them was 5/5 and was my first time ordering from them.”

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Posted 7 years ago

“Fantastic range of quality products with very dependable delivery and a simple site. There is also a very easy return system”

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Posted 7 years ago

“Good description of products and fitments, free delivery and returns. Good brands at a decent price whilst on sale.”

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Posted 7 years ago

“Great prices for the item I was after and very prompt delivery”

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Posted 7 years ago

“I placed an order for the first time and it got lost! I sent it to my friends address because i am not in the uk at the moment.l put the address correctly except the room number. When i realised that in minutes, called Zalando immediately for an assistance. I was told that they corrected it in the system so it wouldn’t cause a problem. Next day i called again to make sure and i was told exactly the same thing. I really am so dissappointed and want my problem to be sorted out as soon as possible!”

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Posted 7 years ago

“Diverse options of clothes. Their own brand is good quality and affordable.”

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Posted 7 years ago

“Zalando have daily promotions that are always of interest from high to low end clothing, familar and unfamiliar I am always excited to open their emails. In addition ordering and delivery service is excellent.”

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Posted 7 years ago

“Return policy: One can return the product for free and get a full refund (price + initial shipping costs)”

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Posted 7 years ago

“Fast delivery, broad choices”

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Posted 7 years ago

Zalando SE is rated 3.1 based on 212 reviews