Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 973 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 973 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

53-54 Long Acre
London
WC2E 9JR

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Sofia

Les

Anonymous

Anonymous // 01/01/2019

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“Nice clothes but, they treat customers like idiots and rip us off in the U.K. I took an item of clothing to the checkout at Zara Guildford, the item was marked up at €35. I hadn’t noticed the price was in € and not £ and was horrified when they asked for £45. They tried to fob me off saying that they had to add VAT to the Euro price, there was an exchange difference and they were imported? The ticket price in € includes local VAT just like it does in the U.K. and at the current exchange rate €35 is less than £30. So they are charging us 50% more in the U.K. than in Europe. They don’t deserve anyones custom!”

Helpful Report

Posted 3 years ago

“Horrible service. Received items that I paid a higher price for and the day I received them they go on sale. Customer service refused to refund the difference. Went into the store and they said I "could return the items and come back the next day and purchase again IF they were available." These "non american" companies have no concept of what customer service means.”

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Posted 3 years ago

“Zara deserves no stars!! Horrible experience- Ordered a deress for my daughters Christmas present, she lives in Ontario and I live in Alberta. There was a billing address and a shipping address- well they sent the dress to the billing address where it was refused.Upon checking the tracking it showed that the dress was on its way back to the warehouse. I called customer service to make sure once it arrived at the warehouse it would then be sent to the correct address and they assured me that it would. A week later I received an email from Zara saying that unfortunately my order couldnt be filled due to no stock! Whaaaat?So i guess once my order made it back to the warehouse it was sold to someone else! Goodbye Zara- I wont be ordering from you ever again- thanks for ruining my daughters Christmas!!”

Helpful Report

Posted 3 years ago

“They have horrible customer service. I purchased a gift for someone for Christmas, because I tried to plan ahead to ensure I would receive it I purchased it in November. On Christmas Day when the gift was opened, it was discovered the item doesn't fit. Zara will not exchange or return it because it is past 30 days from their original ship date. Ridiculous company!”

Helpful Report

Posted 3 years ago

“Ruined Christmas with no apology I placed an order on December 22nd for next day delivery. I then received an email stating the item would arrive on December 30th the following day. I contacted customer service who were not only unhelpful but their response was completely unapologetic. They told me to contact them if my order hadn't arrived by December 30th! Now I have no time to buy another present and I'm extremely annoyed”

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Posted 3 years ago

“Terrible service”

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Posted 3 years ago

“I ordered dress from zara , witch I want for Christmas, but dress arrived damage ,and I had to returned it back .”

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Posted 3 years ago

“Don't know what has happened to Zara clothes but this year they have been awful. If you are 16years old and size 6 they might be OK. Most women don't want half a top and skirts that come just below the nicker line. Please go back to having clothes for real women.”

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Posted 3 years ago

“great service, good models, very stylish and comfortable, affordable prices, fast delivery, I liked everything”

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Posted 3 years ago

“excellent service, excellent attitude towards customers, a huge selection, you can find what you really like”

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Posted 3 years ago

“Thank you, I liked everything. Fast delivery, good quality goods. I will be very glad to order something from you.”

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Posted 3 years ago

“Seriously! No where for people to sit when shopping with others, and very unhelpful and rude staff in changing room”

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Posted 3 years ago

“I placed an order for the first time and was very pleased! Separately, I would like to note the service service, communication with the client, delivery at the highest level. I will recommend your store”

Helpful Report

Posted 3 years ago

“I am very pleased with the quality of the clothes and the quality of service. I ordered delivery. Everything is fast and convenient. The quality of the thing, color, fit on the figure correspond to the presented photos. I am very satisfied.”

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Posted 3 years ago

“Excellent shop! Excellent quality of products, reasonable prices. And most importantly, polite staff and timely delivery !!! Thanks a lot!!!”

Helpful Report

Posted 3 years ago

“Many thanks to the store staff, it was a pleasure to work with them. It is immediately evident that professionals, masters of their craft - gave practical advice to measure and figure out the sizes. I'm very grateful to you.”

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Posted 3 years ago

“in this store you can find good quality clothes at great prices. the website is very user-friendly, the order is easy, the delivery is fast”

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Posted 3 years ago

“good brand of high quality clothing. the support team answered all my questions very politely and patiently.”

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Posted 3 years ago

“I love this brand, they always have high quality clothes, very stylish and comfortable, this is not the first time I buy and have never regretted”

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Posted 3 years ago

“I rarely write reviews, but I really liked this store, so I decided to share my experience, the quality of the clothes is just super, the delivery is fast, the support service is excellent”

Helpful Report

Posted 3 years ago

Zara is rated 2.6 based on 973 reviews