Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 964 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 964 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Sofia

Les

Anonymous

Anonymous // 01/01/2019

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“Great quality”

Helpful Report

Posted 7 years ago

“Fraud!!! Ordered 14 products online and only got 2 followed by an email apologizing for the inconvenience!!!! 2 out of 14??? That's not an inconvenience is a f***** up and really bad logistics! Still waiting for my money back of the items I didn't receive.”

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Posted 7 years ago

“Dreadful ‘customer service’ unable to return a faulty item. Used for many years but no more.”

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Posted 7 years ago

“Item arrived soundly but took about 12 days to arrive. Overall, an okay transaction since the garment is excellent.”

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Posted 7 years ago

“Lovley products Customer Service appalling will never shop there again.”

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Posted 7 years ago

“Lovely items as usual.”

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Posted 7 years ago

“Best quality!”

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Posted 7 years ago

“Fast delivery, excellent packaging, amazing quality”

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Posted 7 years ago

“They offer a really wide variety of styles and choices. Honestly, most of them I don't like, but the ones that I do like, I love. Most of their clothes are too big for me, as I am petite, and I think they gear more toward taller people in general. However, they have a european vibe, and when they do a classic coat, I have it for a long time and really get use out of it. Some of the clothes that I have from them, I've had for a while. They are classic, with a modern flair. They do do a lot of trends, and some are downright goofy, but I love that their options make dressing seem fun, and not so serious.”

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Posted 7 years ago

“fast shipping , great packing!”

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Posted 7 years ago

“They provide a wonderful online speedy service. Delivery is quick, returns, easy, customer service incredibly helpful and would fully recommend to fashion buyers - products reasonable, fashionable and affordable”

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Posted 7 years ago

“I like Zara collection but I’m unhappy because I have to travel all the way to Manchester to shop from Zara I know I can buy Zara online but I prefer to see the clothes in real before I purchase also Zara does not have a real half price sale which is quite disappointing because they are expensive I”

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Posted 7 years ago

“Avoid this company. Absolutely disgusting costumer service. Thieves took my money and never delivered my parcel. Took them three weeks to admit fault offer refund. Will never spend a penny in zara ever again.”

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Posted 7 years ago

“Have shopped in zara inn Southampton since it open. Now having moved to Bournemouth and started to shop there I cannot believe how different it is. Bournemouth staff are rude unhelpful, snigger at you behind your back and cant even give you the correct item when you have ordered online. I will never shop in the Bournemouth ever again!!!”

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Posted 7 years ago

“I love Zara, I never shop anywhere else ! Great Fashion and great value too . What more can you ask for .”

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Posted 7 years ago

“Oxford St East branch - nice clothes, dreadful customer service! Rude, aggressive, unpleasant. What a horrible retail experience. Not retail Therapy -retail torture- staff shouting at you and mocking you to colleagues. Horrible! Never shopping there again!”

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Posted 7 years ago

“big savings on this time of the year and always quality products”

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Posted 7 years ago

“Good selection to choose from and excellent service”

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Posted 7 years ago

“They really do not care if customer is left with a useless item of clothing- bought a gift for my daughter for Christmas did not realise returns had to be back by 2nd January!!! Returned 4th to be told as a goodwill gesture I could exchange but no credit note (as it had taken so long getting to that point waiting to see managers I ran out of time and had to take dress with me) love the clothes in this shop and this was just one item brought back - complained on line via chat- honestly nothing we can do- REALLY!! Will NOT shop here again- sooo angry with customer service, feel really cheated”

Helpful Report

Posted 7 years ago

“Excellent variety of clothing and items available. The pictures are clear and so many different shots of the items on and off of models, which gives you a better decision of purchasing the item. Delivery and communication emails are always on time and straight forward. Items come packed nice and secure. Thank you”

Helpful Report

Posted 7 years ago

Zara is rated 2.6 based on 964 reviews