Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 974 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 974 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic clothing and staff is always approachable x”

Helpful Report

Posted 6 years ago

“Lovely selection and quality of merchandise but pricey.I only shop at Zara when there's a sale”

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Posted 6 years ago

“Basically I ordered a dress on 1st of June (paid for 1-day delivery service).Dress didn't arrive the day after & 2 days on I received an email & text message confirming that Royal Mail has delivered it to my house. Checked CCTV and there was no delivery at all. Monday 4th June, I logged a complaint through the hotline and they said that they are investigating. On the same day, I ordered exactly the same dress in Zara Oxford Circus and I picked it up the very next day. I have called the customer service number a hundred times and after threatening them with a lawsuit, I eventually received an email from them confirming that I will receive a refund! Warning to all: stay away from Zara delivery! Better to order it instore - quicker & safer! WORST CUSTOMER SERVICE EVER!!!!!!!”

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Posted 6 years ago

“Had exactly what u needed and was reasonably priced.”

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Posted 6 years ago

“Great online service. I experienced a quick delivery and easy return process albeit I had to go back to the store myself. The shop itself is always chaotic; there are long queues for the changing rooms and tills and there are clothes spilling out everywhere and often have make-up smudges on white items.”

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Posted 6 years ago

“Brought clothes zara got charged twice went in manager rude,said will refund in 2 days been a week and no answer pn phone either. Not shopping there again in Zara Intu”

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Posted 6 years ago

“Honestly I wouldn't rate even a 1 ..I went to Watford store and there was a staff so rude! ..speaking to her colleague in her own language and looking at me does she not know that speaking in your Own language in front of other people is considered rude clearly not!! She was so impolite as well I sensed a bit of racism as well because I was the only Asian customer. After I was served she was greeting and making conversation with other customer but never gave me that service ..as I was walking out the store she was staring and giving dirty looks..I'm sorry but how old is this woman that sort of immaturity is pathetic clearly shouldn't be working as a sales person. She is the only staff there that is rude and impolite I looked at the receipt to see if I can catch her name so that i can make a formal complaint but there isn't name on there racism shouldn't not be tolerated at all and clearly this woman has not been educated as she is stuck in the old times! Something has to be done about this as I am appalled and shocked that something liek this still exits especially at this day and age. DISGUSTING!”

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Posted 6 years ago

“The website is so easy to navigate, and they're sizing guide is very on point most of the time. The range of products is extensive and the quality of the clothes never disappoint. If I am looking for something to stand out, Zara never fails.”

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Posted 6 years ago

“Milton Keynes 4pm-I waited with my daughter so she could try items on and was ignored by the attended after she looked at us. We were there for a minute or so a customer walked out of cubicle she acknowledged them and took items off her and ticket. I said can I go in? She was so unbelievably rude and abrupt and said “of course you can go go on” I said if that’s the case and I don’t need a ticket when you looked at me why didn’t you say it then? She then replied rudely “just go in!!” No sorry nothing just mumbling just go on as if I was a piece of dirt. I said “your rude and it’s unacceptable”. While I waited for my daughter to try her items I stood outside the cubicle, I turned to look at her she acknowledged every other customer nicely and gave them a ticket. I was already angry but then was upset and felt sad I couldn’t help to notice I was the only Indian out of all the other customers. I’m nearly 44 years old and shopped in low and high end shops all my life and in all my time have never had a racist incident towards me because that’s how I felt, I have never before ever no matter where I have been or gone faced racism. I asked to speak to a supervisor I told her what had happened she apologised but didn’t ask for my details to let me know of outcome or even a genuine sorry letter. When I walked away I truly felt she was going to do nothing about the situation.”

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Posted 6 years ago

“Worst delivery experience”

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Posted 6 years ago

“Really quick delivery, beautiful clothing, but if you are not happy the returns process is so easy and the refunds are processed quickly.”

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Posted 6 years ago

“Zara, Chester - rude unhelpful unenthusiastic staff who are keen to send you away without trying to help. 1/5 staff I’ve met have been helpful. I absolutely adore Zara and the clothes, but the staff at this particular store are rude.”

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Posted 6 years ago

“best clothing range”

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Posted 6 years ago

“I'm super happy with Zara. Beautiful clothes but not only that; great app, easy ordering online, can scan barcodes in store to find other sizes in the app, free returns, choose day and time of delivery. It's all been so easy. I am really impressed also with the reduced packaging used so there are no superfluous shoe boxes to throw away, and the clothing is just in one small box. Thanks for helping the environment Zara!”

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Posted 6 years ago

“what amazing customer service and always very fast delivery. i am very pleased”

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Posted 6 years ago

“Good selection of different styles, on trend, decent quality and prices.”

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Posted 6 years ago

“I called the 0800 customer service team yesterday first thing in the morning to get a £89.99 Black hooded trench coat. I could see online it had sold out. I asked the member of staff to confirm this. I was going to travel from Manchester to Liverpool to collect the last one in Liverpool. I was told it was not Guaranteed. I asked for the store number 01517037360 to check before I set off. I was told I could call from 9:30am. The phone line was not taking calls till 10am. I was the told by a rude member of staff that it was not the Liverpool store, it was a connecting line??? I got told to keep trying. I called a second time & was told a manger would not check the coat was in the store, & was told not to bother, the staff member then hung up on me. I then called the customer service team back, then I got a apology & told without a reference number she was not able to check the coat. Then she did find with my description & price that actually it was available online. I ordered the coat, it arrived this morning with royal mail before 8am. Unfortunately the coat still has a electronic tag at the back, & no detachable hood, so I can not use the coat. I have made a complaint! I have been told to wait till next Wednesday. I have even offered if compensated to take this coat back to my regular Manchester branch, to collect a detachable hood & get the tag removed. However this has been refused.”

Helpful Report

Posted 6 years ago

“Quanlity footwear with prompt delivery”

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Posted 6 years ago

“Diabolical customer service! Twice I’ve been told that within 48hours a courier will be out to collect my returns, and no one has turned up to collect. Customer service advisors don’t want to listen and just keep saying we’ll re-book! Each time they give you up to 48 hours to allow for collection and as always no one comes to collect. They wouldn’t let me speak with a manager and just hung up. Never will I buy from Zara again!! I would not recommend them unless you can go to the shop and try on the goods as returning is a nightmare unless you go out your way and return it your self. Will speak with complaints tomorrow 08432209741 and see if I get any joy!”

Helpful Report

Posted 6 years ago

“excellent next day delivery options. easy transaction”

Helpful Report

Posted 6 years ago

Zara is rated 2.6 based on 974 reviews