Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 961 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 961 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Sofia

Les

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zara, Chester - rude unhelpful unenthusiastic staff who are keen to send you away without trying to help. 1/5 staff I’ve met have been helpful. I absolutely adore Zara and the clothes, but the staff at this particular store are rude.”

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Posted 6 years ago

“best clothing range”

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Posted 6 years ago

“I'm super happy with Zara. Beautiful clothes but not only that; great app, easy ordering online, can scan barcodes in store to find other sizes in the app, free returns, choose day and time of delivery. It's all been so easy. I am really impressed also with the reduced packaging used so there are no superfluous shoe boxes to throw away, and the clothing is just in one small box. Thanks for helping the environment Zara!”

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Posted 6 years ago

“what amazing customer service and always very fast delivery. i am very pleased”

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Posted 6 years ago

“Good selection of different styles, on trend, decent quality and prices.”

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Posted 6 years ago

“I called the 0800 customer service team yesterday first thing in the morning to get a £89.99 Black hooded trench coat. I could see online it had sold out. I asked the member of staff to confirm this. I was going to travel from Manchester to Liverpool to collect the last one in Liverpool. I was told it was not Guaranteed. I asked for the store number 01517037360 to check before I set off. I was told I could call from 9:30am. The phone line was not taking calls till 10am. I was the told by a rude member of staff that it was not the Liverpool store, it was a connecting line??? I got told to keep trying. I called a second time & was told a manger would not check the coat was in the store, & was told not to bother, the staff member then hung up on me. I then called the customer service team back, then I got a apology & told without a reference number she was not able to check the coat. Then she did find with my description & price that actually it was available online. I ordered the coat, it arrived this morning with royal mail before 8am. Unfortunately the coat still has a electronic tag at the back, & no detachable hood, so I can not use the coat. I have made a complaint! I have been told to wait till next Wednesday. I have even offered if compensated to take this coat back to my regular Manchester branch, to collect a detachable hood & get the tag removed. However this has been refused.”

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Posted 6 years ago

“Quanlity footwear with prompt delivery”

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Posted 6 years ago

“Diabolical customer service! Twice I’ve been told that within 48hours a courier will be out to collect my returns, and no one has turned up to collect. Customer service advisors don’t want to listen and just keep saying we’ll re-book! Each time they give you up to 48 hours to allow for collection and as always no one comes to collect. They wouldn’t let me speak with a manager and just hung up. Never will I buy from Zara again!! I would not recommend them unless you can go to the shop and try on the goods as returning is a nightmare unless you go out your way and return it your self. Will speak with complaints tomorrow 08432209741 and see if I get any joy!”

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Posted 6 years ago

“excellent next day delivery options. easy transaction”

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Posted 6 years ago

“their customer services is absolutely shocking. they don't send me email receipts, and no matter how many times I phone, they can't remedy this. so I have to return things via their courier, who is booked in for a twelve hour (!!!!!) window, but even when you do take a day off work (!!!!) and wait in all day, they still don't turn up!! so then you're back to the phoning and rebooking and waiting all day, and them not turning up and........aghhhhhhh!!!!! I HAVE NEVER DEALT WITH A WORSE COMPANY. I JUST WANT TO GET RID OF THIS LAST RETURN AND never SHOP WITH THEM AGAIN”

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Posted 6 years ago

“Zara delivered an item that was out of stock in store, and it arrived very quickly. The packaging was lovely, but I would love to see Zara eliminate single use plastic wrapped around the box. I understand it offers some protection to the box but it makes no difference to the protection offered to the product inside.”

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Posted 6 years ago

“The shoe was exactly as shown and great price”

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Posted 6 years ago

“Order arrived right away and the packaging was lovely”

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Posted 6 years ago

“The website has a great clean look which makes it easy to shop and keep up to date which the latest trends”

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Posted 6 years ago

“I bought a blue and red striped (horizontal stripes) sweat shirt last week. It just goes to prove that what you see doesn't always translate into a positive reality! the jumper isn't made of sweat shirt materials and looks v cheap and nasty. I shall not be buying online again from zara.. v poor.”

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Posted 6 years ago

“Products arrived in a lovely box. Really happy with what I ordered would use again in a heartbeat”

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Posted 6 years ago

“Well made stylish clothing at affordable prices”

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Posted 6 years ago

“packaged my goods with care.”

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Posted 6 years ago

“Amazing sale racks in every Zara I go in. I absolutely adore this store and their online ordering is as good! Never any issues, will be a long time customer!”

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Posted 6 years ago

“The store was clean and clear to find an outfit”

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Posted 6 years ago

Zara is rated 2.6 based on 961 reviews