Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 973 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 973 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Trinity

Sofia

Les

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“29/1/22 WINDSOR ZARA always pleasant , polite ,friendly staff , in particular this morning a young man called BRIAN was particularly helpful & greatly assisted me”

Helpful Report

Posted 3 years ago

“Horrible experience! I bought items online and picked them up at the store. The next day, I tried to return items that did not fit at a store. One of the items did not have the internal tag they need to scan for the return so they said just to return it through customer service online. The tag we are discussing is not the external price tag that are all intact but a cloth tag attached to a inside seam that appeared to be torn off. Customer service said the item without the internal tag is considered used and may not be returnable. Why then would they ship me a used product without a tag to buy? Now, I have to go through an entire review cycle to see if they will approve the return and provide a return label…really? I am now waiting for an answer which may not be positive! I blame the internal quality control of the company, they should not ship out items that are damaged or used to unknowing customers.”

Helpful Report

Posted 3 years ago

“thanks to your online store for the excellent service and excellent customer service, the delivery was fast, the quality of the goods is excellent”

Helpful Report

Posted 3 years ago

“I ordered my daughter a pair of jeans for Christmas and because of the hype about ordering early because of shipping issues, I ordered early December. Christmas morning discovered they didn't fit. We both contracted Covid after Christmas and still no exceptions -- 30 day return period. I will never buy another thing from this store!!”

Helpful Report

Posted 3 years ago

“I like the selection in this store, the quality of the items is good, the website is easy to use, ordering is easy and delivery is on time.”

Helpful Report

Posted 3 years ago

“Der Laden hat eine ausgezeichnete Qualität der Dinge und die Preise sind sehr erschwinglich, ich mag die Einstellung gegenüber den Kunden, aber auf höchstem Niveau”

Helpful Report

Posted 3 years ago

“Ich möchte Ihrem Geschäft für den hervorragenden Kundenservice danken, ich werde immer wieder gerne bei Ihnen einkaufen”

Helpful Report

Posted 3 years ago

“Eine gute Auswahl an stilvollen und hochwertigen Artikeln zu erschwinglichen Preisen, die Lieferung erfolgt schnell, alles ist pünktlich”

Helpful Report

Posted 3 years ago

“Tolles Geschäft, Sie können alles finden, was Sie wollen, eine große Auswahl an hochwertigen und stilvollen Dingen zu sehr erschwinglichen Preisen”

Helpful Report

Posted 3 years ago

“Good service, orders are no problem and the prices are not too bad. Definitely recommend.”

Helpful Report

Posted 3 years ago

“excellent attitude towards customers, attention and help, thanks to the support service for help in placing an order and answers to my questions”

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Posted 3 years ago

“excellent quality of stylish clothes, there are different things, the choice is large, the prices are reasonable”

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Posted 3 years ago

“a wonderful online store, a good selection of stylish and high quality clothes at affordable prices. order easy delivery fast”

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Posted 3 years ago

“great online store, good selection of quality clothes at affordable prices, delivery is very fast, I recommend this store!”

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Posted 3 years ago

“I recommend shopping in this store, the quality of service at the highest level, wonderful attitude to customers, as well as the quality of clothes is just cool”

Helpful Report

Posted 3 years ago

“I want to thank your online store for the excellent service and help in placing an order, thank you very much! everything is great!”

Helpful Report

Posted 3 years ago

“Terrible, Unprofessional customer service !!!!!”

Helpful Report

Posted 3 years ago

“Friendly and professional consultants, good quality, according to the specified sizes, timely delivery”

Helpful Report

Posted 3 years ago

“Ich habe jetzt schon ein paar Mal hier bestellt. Ihre Website ist sehr benutzerfreundlich. Wie erwartet sind die Produkte von hoher Qualität und Sie können oft tolle Angebote für Sale-Artikel finden. Der Versand war durchschnittliche Zeit. Nicht superschnell, aber auch nicht langsam.”

Helpful Report

Posted 3 years ago

“Extremely slow delivery, my order is still being processed 4 weeks later. Do Not use Zara Online, pathetic!”

Helpful Report

Posted 3 years ago

Zara is rated 2.6 based on 973 reviews