Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 961 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 961 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Sofia

Les

Anonymous

Anonymous // 01/01/2019

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“excellent attitude towards customers, attention and help, thanks to the support service for help in placing an order and answers to my questions”

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Posted 3 years ago

“excellent quality of stylish clothes, there are different things, the choice is large, the prices are reasonable”

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Posted 3 years ago

“a wonderful online store, a good selection of stylish and high quality clothes at affordable prices. order easy delivery fast”

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Posted 3 years ago

“great online store, good selection of quality clothes at affordable prices, delivery is very fast, I recommend this store!”

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Posted 3 years ago

“I recommend shopping in this store, the quality of service at the highest level, wonderful attitude to customers, as well as the quality of clothes is just cool”

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Posted 3 years ago

“I want to thank your online store for the excellent service and help in placing an order, thank you very much! everything is great!”

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Posted 3 years ago

“Terrible, Unprofessional customer service !!!!!”

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Posted 3 years ago

“Friendly and professional consultants, good quality, according to the specified sizes, timely delivery”

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Posted 3 years ago

“Ich habe jetzt schon ein paar Mal hier bestellt. Ihre Website ist sehr benutzerfreundlich. Wie erwartet sind die Produkte von hoher Qualität und Sie können oft tolle Angebote für Sale-Artikel finden. Der Versand war durchschnittliche Zeit. Nicht superschnell, aber auch nicht langsam.”

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Posted 3 years ago

“Extremely slow delivery, my order is still being processed 4 weeks later. Do Not use Zara Online, pathetic!”

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Posted 3 years ago

“Nice clothes but, they treat customers like idiots and rip us off in the U.K. I took an item of clothing to the checkout at Zara Guildford, the item was marked up at €35. I hadn’t noticed the price was in € and not £ and was horrified when they asked for £45. They tried to fob me off saying that they had to add VAT to the Euro price, there was an exchange difference and they were imported? The ticket price in € includes local VAT just like it does in the U.K. and at the current exchange rate €35 is less than £30. So they are charging us 50% more in the U.K. than in Europe. They don’t deserve anyones custom!”

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Posted 3 years ago

“Horrible service. Received items that I paid a higher price for and the day I received them they go on sale. Customer service refused to refund the difference. Went into the store and they said I "could return the items and come back the next day and purchase again IF they were available." These "non american" companies have no concept of what customer service means.”

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Posted 3 years ago

“Zara deserves no stars!! Horrible experience- Ordered a deress for my daughters Christmas present, she lives in Ontario and I live in Alberta. There was a billing address and a shipping address- well they sent the dress to the billing address where it was refused.Upon checking the tracking it showed that the dress was on its way back to the warehouse. I called customer service to make sure once it arrived at the warehouse it would then be sent to the correct address and they assured me that it would. A week later I received an email from Zara saying that unfortunately my order couldnt be filled due to no stock! Whaaaat?So i guess once my order made it back to the warehouse it was sold to someone else! Goodbye Zara- I wont be ordering from you ever again- thanks for ruining my daughters Christmas!!”

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Posted 3 years ago

“They have horrible customer service. I purchased a gift for someone for Christmas, because I tried to plan ahead to ensure I would receive it I purchased it in November. On Christmas Day when the gift was opened, it was discovered the item doesn't fit. Zara will not exchange or return it because it is past 30 days from their original ship date. Ridiculous company!”

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Posted 3 years ago

“Ruined Christmas with no apology I placed an order on December 22nd for next day delivery. I then received an email stating the item would arrive on December 30th the following day. I contacted customer service who were not only unhelpful but their response was completely unapologetic. They told me to contact them if my order hadn't arrived by December 30th! Now I have no time to buy another present and I'm extremely annoyed”

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Posted 3 years ago

“Terrible service”

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Posted 3 years ago

“I ordered dress from zara , witch I want for Christmas, but dress arrived damage ,and I had to returned it back .”

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Posted 3 years ago

“Don't know what has happened to Zara clothes but this year they have been awful. If you are 16years old and size 6 they might be OK. Most women don't want half a top and skirts that come just below the nicker line. Please go back to having clothes for real women.”

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Posted 3 years ago

“great service, good models, very stylish and comfortable, affordable prices, fast delivery, I liked everything”

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Posted 3 years ago

“excellent service, excellent attitude towards customers, a huge selection, you can find what you really like”

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Posted 3 years ago

Zara is rated 2.6 based on 961 reviews