Zara Reviews

Name: Zara
Address: 53-54 Long Acre, London
Rating: 2.62

2.6 Rating 973 Reviews

41 %

of reviewers recommend Zara

Company Reviews

Questions

Metrics

2.6

Based on 973 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

53-54 Long Acre
London
WC2E 9JR

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Trinity

Sofia

Les

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good”

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Posted 3 weeks ago

“Nice produced”

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Posted 3 weeks ago

“Hand bag was very good quality”

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Posted 1 month ago

“Brilliant, great prices. Love the quality of the clothes.”

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Posted 2 months ago

“Very good. Recommend”

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Posted 2 months ago

“The manager, Asim, in the Brompton store in Knightsbridge provided me with an exemplary service. He gave brilliant customer service and offered a relaxing and pleasurable shopping experience. A great performance from this Zara store manager.”

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Posted 2 months ago

“Excellent and wonderful ☺️😊”

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Posted 3 months ago

“Good experience”

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Posted 6 months ago

“No comments”

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Posted 6 months ago

“Good 👍 💯 clothing 👑”

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Posted 6 months ago

“Bought my daughter a outfit”

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Posted 1 year ago

“Chester Zara.got what I wanted, that wasn't available in Manchester.”

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Posted 1 year ago

“Wowwwwwwwwww”

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Posted 1 year ago

“Zara clothing is great quality and priced well. Their return policy is very fair and when you have a problem there are live people to assist you. I think considering cost, style and customer service Zara is an excellent vendor.”

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Posted 1 year ago

“Hi, Around Sept - October last year I was in a Zara store in central London ( the knightsbridge store I think, I can not quite remember ). I had difficulty find a particular garment / coat I wanted to purchase, I approached a staff member and she was so very helpful, more than one would expect in a very busy retail store in the centre of London. She looked very carefully in the store ( as well as on her phone gadget ) we were in and couldn't locate the item and then she helped me regarding checking at another store, to which she located the item in another store and I successfully went to purchase the item. This may seem like standard service from a Zara staff member, but there was something really impressive about this particular staff member, she was very upbeat and nothing was too much trouble to help me with and most of all it was obvious she had a lot of drive and purpose within the job she was doing. her overall strong intention to get an excellent result for the customer was very evident. She appeared very happy doing her job and clearly enjoyed servicing customers. I did retail when I was younger and its long hours, hard work and some customers can be rude which can make a persons job in retail very difficult at times. This staff clearly wasn't allowing anything possibly tough within the job she does to get to her. I asked for her name so as I could write to the Zara to express my thanks. Thank you Rosa Marina Álvarel, you are a great example of how a retail worker should be with customers. Happy New year!”

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Posted 2 years ago

“Naprosto profesionální a vstřícné! S tímto obchodem spolupracuji již řadu let. Jsou profesionální, přátelští a vstřícní.”

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Posted 2 years ago

“Très satisfaits ! Les vêtements que nous avons reçus lors de notre dernière commande ont dépassé nos attentes ! Le service était excellent, et la communication superbe. Merci.”

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Posted 2 years ago

“Vždy brzy, vždy správně! Nakoupili jsme již desítkykrát a nikdy jsme neměli žádný problém. Nemůžu doporučit nic lepšího!”

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Posted 2 years ago

“Absolument parfait ! J'ai reçu ma commande exactement une semaine après la date de commande et tout était PARFAIT ! Merci beaucoup ! J'ai hâte de passer une autre commande !”

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Posted 2 years ago

“De superbes articles ! J'utilise ce magasin depuis des années et je suis toujours satisfait des produits. Je suis particulièrement satisfait de cette commande. J'ai commandé leurs polos et ils me vont très bien !”

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Posted 2 years ago

Zara is rated 2.6 based on 973 reviews