“I had ordered a blazer and a white top.
The top was defected and a button was missing. There wasn't even an extra button attached in the shirt.
Their exchange policy suggests that courier services will be provided. The item will be picked from the customer and delivered when exchanged.
Their customer service suggested I parcel them the shirt for exchange.
Shopping online means convenience. If we have to go out for exchange, why bother order. Especially when it's the brand's fault.”
“The quality of the products was really good, I had to exchange one of the products, Zasimos team was very professional, accepted their mistake and fixed my issue ASAP.
kudos to Mustafa.”
“Amazing response by Zasimo. I would like to say Zasimo care about their customers unlike other brands in Pakistan. I am fully satisfied with the product and the way they care about their loyal customers.
Thumbs up.”
