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Ziffit Reviews

4.0 Rating 1,616 Reviews
73 %
of reviewers recommend Ziffit
4.0
Based on 1,616 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 81%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
6 - 12 Hours
Customer Service
3.9 out of 5
Returns & Refunds
Returns Process
Easy
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Ziffit 1 star review on 16th June 2024
Donald Kevin Shorrock
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 5th June 2024
Meg R
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 13th May 2024
Hywel Ellis
Ziffit 1 star review on 9th April 2023
Helen
Ziffit 3 star review on 17th December 2022
Juliet
2
Anonymous
Anonymous  // 01/01/2019
Excellent service thankyou
Helpful Report
Posted 2 years ago
Easy and quick. All good.
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Posted 2 years ago
Very easy Everything went to plan
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Posted 2 years ago
Process is easy and simple and fairly quick to complete, but you don't get paid very much!
Helpful Report
Posted 2 years ago
I sent a trade, it was collected over 2 weeks , I have the proof Contacted urselfs start of the week, heard back yesterday, saying parcel lost, but you would honour the trade value. You have since cancelled the trade as unrecieved and I can't get any confirmation when I'm likely to receive my pay. You used to be very efficient but not any longer.
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Posted 2 years ago
Ziffit could not provide proof as to why they didn't pay for an item I sent-it was stated as parts missing but that was impossible. Will not be using again and would not recommend
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Posted 2 years ago
Very efficient when selling items. Very efficient pick up of items. Disappointed that severeal items I sent were rejected. Otherwise very happy with your service.
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Posted 2 years ago
Usually very good. When you trade, they give you a price without specifying the condition. I try an weed out any poor ones before sending. Any that do slip through and are rejected, they usually give an explanation, e.g. bent cover, or underlining. However, they must be overwhelmed with books at the moment; the last trade I sent on 11th April, Trade 7427743, only half of the books were accepted, the others were marked as "not received"
Helpful Report
Posted 2 years ago
Frustrating to be forced to have a pick-up rather than take to a drop off myself, but the driver was prompt. A few books declined for water damage, two cds damaged, three cds 'not included': no books had been near water; I tested and cleaned all the cds; I checked them off the list as I packed them....... someone's pocketing items instead of paying us the derisory amounts Ziffit offer. Really poor.
Helpful Report
Posted 2 years ago
I had one item rejected (no explanation) and anothertwo where Ziffit claimed they were not received. I know that all my books were in good condition and that all were in the package. This does not inspire confidence
Helpful Report
Posted 2 years ago
Understandable Web site easy to use it does not need a smart phone any computer as long as WiFi is available ideal for older sellers. Payment is made promptly prices are fair only problem without a car getting to drop off points.
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Posted 2 years ago
Good price normally paid for my books. Payments sometimes a bit slow coming through. Otherwise, customer service good.
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Posted 2 years ago
Fab service. Extra cash for sorting my books out ❤️
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Posted 2 years ago
You booked for 3 boxes to be collected, but i 4. It Caused so much trouble mainly the fact that I couldn't discuss this with you as the contract lines are still closed.....I'm sure that you will blame covid but that's not an excuse.
Helpful Report
Posted 2 years ago
Always very straightforward and easy to process each item but a shame that some of your items aren’t worth much even when brand new. Overall service is great and I like having the option to drop off or have my items picked up.
Helpful Report
Posted 2 years ago
easy to scan bar codes on books and then complete trade. Not always a lot of money for each book but simple process to pack up , print off label and take to local delivery point. Money in bank within a few days once order has been checked.
Helpful Report
Posted 2 years ago
I sent my items to you via In Post a week ago but I've heard nothing. The Ziffit App suggests you haven't received my items yet but In Post never send me a confirmation email so I've no way of tracking whether my parcel has arrived or not. It is all extremely frustrating. I have had this same experience before and it was weeks before it got sorted so I was reluctant to use Ziffit again. I'm very much regretting my decision to give it another go!!!
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Posted 2 years ago
Our Library is open between the hours of 10.00 am and 5.00 pm. For some reason it seems that either you or DPD find it impossible to arrange for a collection between those times. This failure has only come to the fore recently. In almost 4 years of trading this was not a problem but in the last few months it has got progressively worse. We are now thinking of stopping selling our used library stock via Ziffit.
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Posted 2 years ago
Provides an opportunity to recycle your preloved books. Pays a reasonable price.
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Posted 2 years ago
Great. Happy with the fact I get a bit of cash, easy drop off and process plus the fact my books get sold on :)
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Posted 2 years ago
Ziffit is rated 4.0 based on 1,616 reviews