Zippity Reviews

Name: Zippity
Address: 1167 Massachusetts Ave, Arlington
Rating: 4.84

4.8 Rating 2,184 Reviews

97 %

of reviewers recommend Zippity

Company Reviews

Questions

Metrics

4.8

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

8608087099

Location:

1167 Massachusetts Ave
Arlington
02476

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mark and Nico did a great job of keeping me informed throughout service provided. Responded quickly and returned my vehicle in same condition as I left it.”

Helpful Report

(Fidelity - 2 Destiny Way, Westlake) - Posted 5 years ago

“Initial check wasn't value added as my brakes were estimated as "fair" only to have their status downgraded after service. Also, I don't think they actually rotated my tires as advertised.”

Helpful Report

(Frito Lay - Plano, TX) - Posted 5 years ago

Hi Christopher, Thank you for your feedback. We appreciate your attentive eye towards quality service and thank you for bringing this to our attention so we can remedy the situation in a timely manner. Our Head of Operations is investigating what happened regarding your tire rotation and we will follow up with you personally to make sure you are satisfied with your service. Thank you, Kate Hitchner Head of Customer Experience

Posted 5 years ago

“I love all the data that I get from the oil change”

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(Boston Scientific - Marlborough) - Posted 5 years ago

“I appreciated the in-depth email about my car, including photos. That was outstanding service. Both Robert and Nico were very helpful.”

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(Fidelity - 1 Destiny Way, Westlake) - Posted 5 years ago

“Extremely convenient to have my service done while I am at work! There was also great communication via text/email while the work was being completed. I definitely will be using Zippity again! Highly recommend!”

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(DHMC) - Posted 5 years ago

“Quick, easy and very convenient!”

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(Fidelity - 1 Destiny Way, Westlake) - Posted 5 years ago

“Great job with my car and awesome ongoing communication”

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(Fidelity - 2 Destiny Way, Westlake) - Posted 5 years ago

“Great communication. I was not happy you all broke my wiper arm but they also got it fixed pretty fast.”

Helpful Report

(JC Penney / NTT - Plano, TX) - Posted 5 years ago

“Service was great and the process was incredibly convenient. I received detailed recommendations, prompt replies to any questions, and overall felt very confident in the process. I will certainly be back the next time I need service.”

Helpful Report

(Fidelity - 2 Destiny Way, Westlake) - Posted 5 years ago

“Great service and so convenient!”

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(Amica Mutual Insurance) - Posted 5 years ago

“Super easy and well priced!”

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(Amica Mutual Insurance) - Posted 5 years ago

“It was so easy and convenient1 Parked the car-put the keys in the kiosk box wait for the "we're all done" message.”

Helpful Report

(Amica Mutual Insurance) - Posted 5 years ago

“I really liked the details on the inspection report that was done and sent to me over email. Good to have that info and good to know all that stuff was checked. The free mints (surprise!) when I got my car back was a nice touch too.”

Helpful Report

(4-20 Crosby Drive (XChange)) - Posted 5 years ago

“A case of grabbing defeat from the jaws of victory. The oil change itself was fine and I liked the reports and prompt follow up. But the report noted my brakes needed doing. I was told I could bring it in on Fri, park, check in with my car's location and it will be taken care of by noon. I made a special effort to get my car in early at 8:10AM to best allow this to happen. At 10:20AM I noted my car hadn't moved. I reached out and was told the tech could find my car or even the keyosk with the keys! He's new apparently. So initially a positive experience, but the follow up leaves me frustrated and less likely to use in the future.”

Helpful Report

(4-20 Crosby Drive (XChange)) - Posted 5 years ago

“I like the digital communications with pictures / screenshots. The tech provided pad sizes for each brake which I provided to my dealership (I purchased a lifetime brake replacement warrantee). I could leave work whenever I wanted, didn't need to meet a tech to get a pushy sales pitch for more services. Tech recommendations were clearly articulated in email.”

Helpful Report

(Staples) - Posted 5 years ago

“great, an easy option for working customers!”

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(JC Penney / NTT - Plano, TX) - Posted 5 years ago

“Love that I can just drive to work and have things like my tire pressure, fluids, and wiper blades fixed up for me while I work. SO convenient. Not to mention I get frequent updates and choices on what is done to my car throughout the day. I love Zippity!”

Helpful Report

(Fidelity - Smithfield) - Posted 5 years ago

“it was a very easy and simple process!”

Helpful Report

(JC Penney / NTT - Plano, TX) - Posted 5 years ago

“very convenient”

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(DHMC) - Posted 5 years ago

“Great service!”

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(MathWorks Lakeside Campus) - Posted 5 years ago

Zippity is rated 4.8 based on 2,184 reviews