Zippity Reviews

Name: Zippity
Address: 1167 Massachusetts Ave, Arlington
Rating: 4.84

4.8 Rating 2,184 Reviews

97 %

of reviewers recommend Zippity

Company Reviews

Questions

Metrics

4.8

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

8608087099

Location:

1167 Massachusetts Ave
Arlington
02476

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super convenient, and very cost effective! Communication throughout the process was helpful.”

Helpful Report

(Amica Mutual Insurance) - Posted 5 years ago

“Nico and Shasha were great. The helped me order new brakes and were able to put them on this Tuesday when I saw them last Tuesday. Awesome customer service”

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(Boston Scientific - Marlborough) - Posted 5 years ago

“great experience. The communication is grade A. Very happy there is car detailing and upholstery steaming now, I will be using that service for sure!”

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(Staples) - Posted 5 years ago

“I had a very good first experience. I drive my daughter's car to work with the hope of charging her dead battery, when I arrived the battery was still dead. It was a great relief to see that Zippity was on site that morning so I made an appointment online. The service was awesome, you all found my car and swapped out the battery for a more than reasonable cost, I never had to leave the building - I am very happy and have been recommending Zippity to my coworkers and family - nice work.”

Helpful Report

(Fidelity - Smithfield) - Posted 5 years ago

“Technology aspect of the whole process is great, website, email notification texts etc. Very efficient. Great time saving idea, whoever came up with that kudos to that person. Highly recommending to all my colleagues and friends. Service cost can be a little better, it is in line with most places but for those who are looking for upgraded service like premium oil change etc. Individuals looking for basic oil change might not find that with Zippity but again they can save a good amount of time and hassle.”

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(Putnam Investments) - Posted 5 years ago

“It should be way less expensive. if it was, than id 100% recommend to a friend”

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(Putnam Investments) - Posted 5 years ago

“Oil Change and gave insight on existing problems that will need service by dealer.”

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(Fidelity - Merrimack) - Posted 5 years ago

“I loved that I was able to get my car worked on while I was working, so I didn't have to take time out of my day for it. Thank you guys. I've already recommended you guys to anyone who'll listen.”

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(DHMC) - Posted 5 years ago

“Very convenient! Friendly and accommodating technician!”

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(Amica Mutual Insurance) - Posted 5 years ago

“I have been raving all day about this service. I was a skeptic at first, but my first time using this service was above and beyond my expectations. I'll use it over and over again! Thank you!”

Helpful Report

(Mitre - Bedford, MA) - Posted 5 years ago

“The service was excellent. I truly appreciate that a was contacted with updates and recommended revisions to the service I had requested. Also, the detailed inspection report is extremely helpful.”

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(Amica Mutual Insurance) - Posted 5 years ago

“I appreciate the online scheduling process, no doubt the convenience is the best feature, I like the communication from the tech, and online payment is super convenient! Thanks Zippity!”

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(Dartmouth College) - Posted 5 years ago

“I appreciate getting the updates and the breakdown of prices for all the services.”

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(Fidelity - 2 Destiny Way, Westlake) - Posted 5 years ago

“No issues with checking in and the service was fast. Communication has greatly improved since my last service - thanks!”

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(Terrace At Solana) - Posted 5 years ago

“I had an awesome experience overall. Nico provided excellent and prompt information. I will surely recommend Zippity.”

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(Cisco Systems - Richardson) - Posted 5 years ago

“I first tried Zippity for an oil change about one month ago. The assistance and communication was like nothing I ever experienced with a car service company. The convenience of being able to leave my car on-site and have it serviced while I work is fabulous! I no longer need to waste time on the weekend to have my car maintenance performed. When the mechanic completed the oil change, he returned my car keys to the locked box in the lobby and I received an electronic notification that the service was done. The price was reasonable and the mints they left me were a great personal touch. My latest experience has gone above and beyond my expectations and I felt compelled to write to tell you about it. Yesterday morning, my car wouldn’t start when I was getting ready to leave for work and I suspected that I needed a new battery. I remembered that Wednesday was a day that Zippity was on-site. I visited the website to attempt to make an appointment but all the slots were filled. A chat box on the website opened and I typed my problem. An automated message replied and told me that I would receive a response when they opened at 9 a.m. This was understandable. After all, it was around 6:45 a.m. However, within minutes, Nico replied and said that he thought he could fit me in and that he was reaching out to his technician. After about 10 minutes, Nico let me know that it was no problem to bring my car in and they’d take care of it that day. I was delighted! This meant that I didn’t have to wait for a local shop to open and make arrangements for a battery installation and get into work late. When I arrived to the top of the 500 garage, the technician greeted me and he explained that he’d look my car over to be sure that only the battery needed replacement. I didn’t miss a meeting or any work because of Zippity’s fast action and incredible customer service. So, ultimately, I want to say thank you to whoever has brought Zippity to us and offered such a great service to Fidelity on-site. Car repairs and maintenance are certainly on the low end of my priority list but having it right here makes the task tolerable!”

Helpful Report

(Fidelity - Smithfield) - Posted 5 years ago

“The team was very nice and courteous. Would work with again but wish you provided a transmission fluid change service. I tried asking the online live chat but it took several hours to get a response so I just decided to move on.”

Helpful Report

(JC Penney / NTT - Plano, TX) - Posted 5 years ago

“My first experience with using Zippity and I wasn't sure what to expect but the service really exceeded my expectations! Robert did a fantastic job and was very thorough with the health check, which is greatly appreciated! Will definitely be a repeat client as I love the thoroughness, timeliness and the fact that I can free up some time on the weekend by having this done while at work. Thank you, thank you :)”

Helpful Report

(Fidelity - 2 Destiny Way, Westlake) - Posted 5 years ago

“Great communication and service - well done!”

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(Sunlife Financial (Park Nine)) - Posted 5 years ago

“I'd like to thank Nico for reaching out to let me know there was a cancellation last Friday. I was so relieved they were able to take care of my car on such short notice as it was really in need of service. Thank you Zippity team!!!”

Helpful Report

(Staples) - Posted 5 years ago

Zippity is rated 4.8 based on 2,184 reviews