Zippity Reviews

Name: Zippity
Address: 1167 Massachusetts Ave, Arlington
Rating: 4.84

4.8 Rating 2,184 Reviews

97 %

of reviewers recommend Zippity

Company Reviews

Questions

Metrics

4.8

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

8608087099

Location:

1167 Massachusetts Ave
Arlington
02476

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was fantastic, thanks!”

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Posted 2 years ago

“So easy to use!”

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(DHMC) - Posted 2 years ago

“It was so easy to book my at-home appointment and then just sit at my desk while Zippity worked on my car. There was good communication before, during, and after my service. I'm a Zippity fan!”

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Posted 2 years ago

“Did such a great job!”

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(DHMC) - Posted 3 years ago

“I appreciate the detailed service documentation and easy 2-way communication”

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(Adimab) - Posted 3 years ago

“Easy to book, easy to follow instructions”

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(DHMC) - Posted 3 years ago

“Great service!”

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(Adimab) - Posted 3 years ago

“Well, they gave me the option to choose from which hours to have my truck picked up and dropped off. I choose 8am to 2pm. It was not looking like it was going to be picked up between that time. When I reached out to ask why at the 1pm hour, they said they had an issue with a different vehicle. That's fine but I was not informed about that till I said something an hour before the end time. It would have been nice to have been informed of that. They asked if they can still grab the truck. I said yes as I was now here till 430. Then I was receiving texts about where my truck was. As they were looking for it at the wrong building site. They were at the main hospital as I am at Heater Road. They did get my truck after 2pm and got it back to me at 4:29. Just in time for me to leave. They asked to dispose of my tires as they felt they were low on tread. Which yes they are getting low. I replied yes to do so at first but then changed my mind and had them put back into my truck. But still was charged the $3.50 ea to dispose of them. I had to have them fix that and credit me back the $15. They said they would. I have not seen the $15 credited to my account yet. I also noticed I was missing a stem cap on my front driver's side tire the next day. I didn't even bother bringing that to their attention. Had enough. Maybe I was caught in them having a bad day. But my experience wasn't the best. Undecided if I'll use this service again. I'm sure if done right it is very convenient. The tires are on and it does drive good.”

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(DHMC) - Posted 3 years ago

“It was great! I really enjoy the communication with Zippity they always keep me in the loop. I do hope the $90 wipers are as good as the price. I think that was expensive.”

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(DHMC) - Posted 3 years ago

“Customer service is always amazing! You all were willing/able to put me on a waitlist/cancellation list to move my appointment sooner AND add another car in. Thanks!!”

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Posted 3 years ago

“it's a very convenient service and very competent too!”

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(DHMC) - Posted 3 years ago

“Like the fact that you were able to also change my oil when you discovered in your vehicle check that I was due. Great service!”

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Posted 3 years ago

“So convenient and user friendly!”

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(DHMC) - Posted 3 years ago

“I was not notified what was the issue rather they replaced the parts and then send me a bill.”

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(Hypertherm) - Posted 3 years ago

“Super organized and timely.”

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(Adimab) - Posted 3 years ago

“I had only a minor repair (headlight bulb replacement). That went fine. I just noticed that the other complimentary services were not done. I knew one of my tires had low enough air to trigger my tire light, but no air was added. It is still low and the light is still on, but it was checked off that the service was done. I don't know about disinfecting either. I noticed nothing. I had made sure to disinfect the car for the mechanic and leave the windows down. Maybe it didn't need anything more. I did observe the mechanic check the windshield blades.”

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Posted 3 years ago

“Good at communicating”

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(DHMC) - Posted 3 years ago

“Super convenient. Great communication. 10/10 recommend!”

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(DHMC) - Posted 3 years ago

“Work was done as expected and on time, very pleased with the experience.”

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(DHMC) - Posted 3 years ago

“The Labor day discount wasn't applied”

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(DHMC) - Posted 3 years ago

Zippity is rated 4.8 based on 2,184 reviews