ZUPAPA Reviews

Name: ZUPAPA
Address: 501 Silverside Road, Suite 105, Wilmington, Delaware
Rating: 4.85

4.9 Rating 320 Reviews

97 %

of reviewers recommend ZUPAPA

4.9

Based on 320 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

Visit Website

Email:

offcial@zupapa.us

Location:

501 Silverside Road, Suite 105,
Wilmington
Delaware
19809

Write Your review

Tell us how ZUPAPA made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We purchased a zupapa trampoline after a bad experience with a defective trampoline from another company. We couldn’t be happier- it is well made, sturdy and was easy to assemble.”

Helpful Report

Posted 3 years ago

“Purchased our show tent (carport) in 2019. A rogue storm caused it to flip over (even though it was anchored) last month. I contacted customer support and they chose to cover the replacement parts under warranty, even though it was weather related. This is totally awesome because this tent has become our "lucky tent" that allowed our business to grow! We have used this tent at MANY shows over the last few years, and it has held up beyond belief!!!”

Helpful Report

Posted 3 years ago

“I bought the 15 ft trampoline for my kids. A year and a half after purchasing it the mat had a tear. I expect one of my kids was doing something while jumping that caused it. I contacted Zupapa to find out how much a replacement mat would be and how long it would take. They asked me for my order date. Then they looked me up in the system and told me that they would replace the mat for free (!!) as it was within two years of purchase. I fully expected to have to pay but they offered a replacement without my asking. The mat came about a week later. Great customer service!”

Helpful Report

Posted 3 years ago

“Incredible customer service! I made an inquiry about purchasing a fin for a SUP I purchased two years ago from Amazon, and they shipped me a replacement immediately! I love the paddleboard so much I have purchased a second one. Quality products and excellent customer service have made me a loyal customer.”

Helpful Report

Posted 3 years ago

“Great company to work with. I had a question which was quickly responded to and product (trampoline) arrived in just a few days after ordering. I am assuming that this positive service will continue should there be any issues with the product.”

Helpful Report

Posted 3 years ago

“Customer service from Zupapa is amazing and on such a personal level. They are considerate and respond quickly. I had issues with my credit card not allowing the charge so my purchase was delayed to a time when the sale ended. Zupapa honored the sale and sent the trampoline right away. I gave it for Christmas so haven’t opened it yet but I am confident all will be well and if not, I am sure with their great customer service so far, they will be on top of it. Thank you!”

Helpful Report

Posted 3 years ago

“Quick delivery and excellent customer service from mandy”

Helpful Report

Posted 3 years ago

“Needed a new net, Zupapa went above and beyond to help!”

Helpful Report

Posted 3 years ago

“Every thing was great, except I was 2 springs short. I am hopeful that you can send them to me.”

Helpful Report

Posted 3 years ago

“Had 4 of my 7 children set up the 12ft saffun in about 2.5 hrs. Not only did it go up without a problem, we downloaded the video, but they had fun doing it together. Extremely well built and glad that I did not buy a less costly trampoline. Safety is paramount.”

Helpful Report

Posted 3 years ago

“We are grateful to Phoebe for all her help with getting the needed parts for our trampoline replaced. She was constantly in contact with us until we received the parts and installed them...just in time for the grandkids to enjoy during their Thanksgiving stay. Phoebe is definitely an asset to your company.”

Helpful Report

Posted 3 years ago

“Outstanding and responsive customer service! I was able to get a replacement net for our trampoline with no trouble, so that we may enjoy it for many more years.”

Helpful Report

Posted 3 years ago

“Customer service was very responsive and very helpful.”

Helpful Report

Posted 3 years ago

“We had our trampoline for a little under a year before a few post bent and it was unusable. I contacted ZUPAPA support and they had amazing response time and great customer service. Not only are we getting the part needed to enjoy the trampoline again, but in a timely manner so we don’t have to wait weeks on end. Five stars all around!”

Helpful Report

Posted 3 years ago

“Excellent !”

Helpful Report

Posted 3 years ago

“My 2 kids love the trampoline. The size are perfect for small space in your house. When I have to replace a couple parts the staff is was very helpful, good professional and very quickly.”

Helpful Report

Posted 3 years ago

“fantastic product and support; I rarely give out 5 stars - Zupapa deserves 6.”

Helpful Report

Posted 3 years ago

“I had a very pleasant and timely exchange with Yummy at Zupapa. The response time was within 24 hours of each email sent and every question asked was responded to. I was looking for a replacement net for our 14' trampoline. Though the payment seemed a little fishy with the email address I was given, Yummy verified the payment was received and the order was processed immediately. I was shocked to receive our order so quickly. By the time I was given tracking information, delivery was scheduled for the next day! So fast! The net was exactly what we expected and fit our trampoline perfectly. They even checked in with us to make sure the package was safely delivered and met our expectations. It was fantastic customer service!”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Phoebe has been an absolute gem. Even though it appeared as if I couldn't order a replacement net for my trampoline on the website, she was able to arrange a simple way to place the order. She assisted me from start to finish, even with tracking the FedEx shipment, which was delayed. I can't tell you how much I appreciate having competent, reliable and responsive service providers when it comes to on-line ordering. It makes the process smooth and made me feel really comfortable and great about Zupapa!”

Helpful Report

Posted 3 years ago

ZUPAPA is rated 4.9 based on 320 reviews