ZUPAPA Reviews

Name: ZUPAPA
Address: 501 Silverside Road, Suite 105, Wilmington, Delaware
Rating: 4.85

4.9 Rating 320 Reviews

97 %

of reviewers recommend ZUPAPA

4.9

Based on 320 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

Visit Website

Email:

offcial@zupapa.us

Location:

501 Silverside Road, Suite 105,
Wilmington
Delaware
19809

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product and even better customer service. I was able to request contact with customer support for a replacement item. I received a response and instructions within 24 hours.”

Helpful Report

Posted 2 years ago

“Quality product. Great customer service. Highly recommend. Our trampoline is the favorite in the neighborhood.”

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Posted 2 years ago

“The customer service via email was the best I’ve encountered. Yummy was responsive, descriptive, and did everything that was promised. An excellent experience!!!”

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Posted 2 years ago

“We purchased the dome climber for our grandkids. They LOVE it. It was easy to put together. The only issue we had was the delivery folks weren’t gentle with our package and a couple of the plastic grips/handles were broken. I notified Zupapa and they quickly sent replacement pieces. Very happy!”

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Posted 2 years ago

“The trampoline that we order last fall had a few issues with some of the materials for setup. I contacted Zupapa, and they 1000% took care of us with the trampoline. It was a process due to the weather getting the correct parts, but every time I had a request, they responded immediately and the parts were at my doorstep within a week. THIS COMPANY IS AWESOME!!!!”

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Posted 2 years ago

“We had a small problem with the springs and net of the trampoline we purchased two years ago. Jenna helped us immediately to solve the problems. She is always amazing as is. If you have any problem or need help with your zupapa, you can always trust Jenna. Even though we had such and such small problems with the product, the customer service is always great. This convinced me to come back for other Zupapa products too. Thanks”

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Posted 2 years ago

“Over the years I've ordered several replacement parts for our trampoline as they wear out. They have always been great to work with, highly recommended.”

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Posted 2 years ago

“Milka was very helpful and got me taken care of.”

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Posted 2 years ago

“So far- very happy with the customer service I have received from Yummy! Zupapa has been helpful in figuring out the correct replacement parts and keeping me informed of its availAbility. Currently rating at 4 stars as I have not received the actual products yet. When I do if they are in good condition and easy to Install I will be happy to up my review to 5 stars.”

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Posted 2 years ago

“Super sturdy, bouncy, and delivery was on time with all parts complete and perfectly intact. Our daughter and her friends are having a great time on the trampoline!”

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Posted 2 years ago

“The quality of our trampoline was what I expected as it was recommended by a friend. This is a more expensive trampoline than others but it is definitely of a higher quality and looks great. We had damage to a part after a storm and the support team of Zupapa was so helpful and responsive. They even provided the parts needed for repair free of charge even though the damage was not their responsibility to replace. I wish every company stood behind their product like Zupapa!”

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Posted 2 years ago

“Zupapa replaced some wind damaged pieces on our 15 ft trampoline. The best part is that they didn't charge anything, and sent the parts immediately. Thnak you!”

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Posted 2 years ago

“Very impressed with Zupapa customer service, we had an issue with a broken net/zipper and Jenna was very helpful, quick to respond and send out a replacement.”

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Posted 2 years ago

“We bought our trampoline years ago and needed to replace our mat. Yummy helped me find the correct mat and responded to all my questions in a timely manner.”

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Posted 2 years ago

“While the product is great, the best part was the customer service from my representative, Green. Green helped me with my problem and made things so easy. I was lost and wasn't too confident I could be helped but Green turned that all around. Thanks for everything!”

Helpful Report

Posted 2 years ago

“When unusually strong winds ripped my trampoline from its anchors, bounced it off a block wall, and then flipped it over the fence into the neighbor's yard, several parts of the frame were bent and twisted. Immediately I was concerned that the cost of repair would be unreasonable and I would just have to buy a new one. I emailed Zupapa and received a prompt reply. I was introduced to Jenna from the Customer Service Team. She was great! She sent me a parts list so I could order just the pieces I needed. The cost was very reasonable. During the process, I had some questions. Jenna was knowledgeable and responsive. I have since repaired the trampoline (and reinforced the anchors). The kids are very happy to have their trampoline back!”

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Posted 2 years ago

“Excellent quality and my 4 year old loves it. We had one issue that was quickly resolved by customer service without hassle.”

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Posted 2 years ago

“This company is fast and reliable I would use them again in an instant. Customer service is stellar !”

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Posted 2 years ago

“Our great-grandson loves his trampoline! It arrived very quickly and the set up was easier than we anticipated. Thanks to Mandy for her excellent service!”

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Posted 2 years ago

“Wow! It’s rare to receive such excellent customer service these days! Yummy with Zupapa has gone above and beyond to help us with our storm damaged trampoline. My boys are excited to have their trampoline back! I highly recommend Zupapa!”

Helpful Report

Posted 2 years ago

ZUPAPA is rated 4.9 based on 320 reviews