ZUPAPA Reviews

Name: ZUPAPA
Address: 501 Silverside Road, Suite 105, Wilmington, Delaware
Rating: 4.85

4.9 Rating 320 Reviews

97 %

of reviewers recommend ZUPAPA

4.9

Based on 320 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours
Customer Service	4.9 out of 5

Visit Website

Email:

offcial@zupapa.us

Location:

501 Silverside Road, Suite 105,
Wilmington
Delaware
19809

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was perfect. Wendy answered all of my questions and worked to make sure I was comfortable with my decision. Items were shipped quickly and arrived in 3 boxes at the same time, on the same day. No delivery issues at all. The assembly took less than an hour and I did it alone. Pretty straightforward. I've only had the trampoline for about a week so I can't speak to it's durability or longevity, but the purchase process and quality seem top notch.”

Helpful Report

Posted 3 years ago

“We purchased the 15 foot trampoline for our daughters for Christmas 3 years ago. This Trampoline is very good quality and has gotten a lot of use! My daugthers (tweens) both practice gymnastics on it and it's large enough for them to practice a variety of different gymnastics skills. The trampoline is designed for safety with the net enclosure and the pad covering the springs, so there is no way for the kids to come in contact with the springs while jumping. The only area for improvement I recommend, would be in streamlining the process to order replacement parts. Highly recommended product!”

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Posted 3 years ago

“We bought a trampoline about a year ago. Since that time the customer service has been tremendous. They are very responsive and go above and beyond to make things right. We just bought a hammock and cannot wait to enjoy that as well.”

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Posted 3 years ago

“We purchased our 15' trampoline in December 2017 so we have had it for 3.5 years. It has been used almkst daily since then even when it rains and snows. Our net started to get holes and tears as did the pad last year and finally got so bad we needed to replace them. I contacted customer service and Jasmine responded. Let me tell you about Jasmine. She has been super responsive, super easy to work with and has provided us with parts. The net wasn't readily available. She gave us an estimated time and said she would contact us when it came in. We all know how that usually goes (never get notified). However, we got notified ahead of schedule that it was available. We purchased it but found it did not come with the foam inserts for the poles. Jasmine was very accomodating and offered to provide them free of charge. So far we have received the pad. We installed it and it fits perfect with tie-down on both sides to keep gaps spots small. Jasmine has provided tracking for the net and post pads and we expect them soon. Grateful that in today's world I can still get parts for our trampoline for my kids to enjoy. Some notes about durability: 1. The net and pad held up pretty well being in the sun and weather for 3 years straight. The net overall never "closed"very well with the zipper and clasps so we had to fenagle it a bit each time until the zipper broke last year. 2. The ladder rungs are round tube which is a little hard on the feet getting in and out. Wish it had flatter steps for comfort. 3. The clamps for the poles keep coming off despite tightening them down and using lock nuts. I think the flexibg of the frame when jumping and the running into the net causes them to wiggle loose. It almost needs a clasp or something to secure the top clamp to the frame. Maybe an indexed notch or set screw. 4. The pole foam is hard to get installed and stay installed as it slips out. We solved this by installing cable ties just under the bottom of the foam but around the sleeve and pole (like tying off a plastic bag). Overall very satisfied with the trampoline and even more satisfied with the company support after the sale and years down the road.”

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Posted 3 years ago

“Outstanding customer service for a well built product that Zupapa stands behind describes my experience. I am extremely happy with my Zupapa iSup and I am recommending them to all my friends in the market for a new paddle board!”

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Posted 3 years ago

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Posted 3 years ago

“Excellent customer service through email”

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Posted 3 years ago

“Amazing product! Have had it for 3+ years and then recently realized that it can use a bit of refreshing, so decided to contact Zupapa support team. In no time, thanks to Yummy I got all the parts needed on a reasonable price! Great support, great company, great product! My trampoline is like new and it will be in use for at least 3-4 more years.”

Helpful Report

Posted 3 years ago

“We’ve had our Zupapa trampoline for five years and it has gotten a lot of use, especially during the pandemic when daily sports options were limited. After five years of exposure to the elements (including my kids and their friends) we did have a tear in the net and the spring padding had started to fray. I contacted customer service and was able to purchase replacements. The customer service was fantastic, very responsive and super helpful and made the process easy. I communicated with Jenna who was great and proactively checked in with me and made sure I received what I needed.”

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Posted 3 years ago

“After doing a bit of research we purchased our trampoline from Zupapa. The trampoline arrived quickly but there was a hole in the mat. Our research paid off- we were given FANTASTIC customer service. (Shout out to Jenna!) A new mat was sent out promptly, and we also received a follow up email confirming that we were satisfied. Indeed, we are. Superb customer care. - Bob & Joanne Brown”

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Posted 3 years ago

“My daughter and all of the neighborhood kids truly love the Zupapa 15-foot trampoline in our backyard. I recently had to contact Zupapa to replace a bent net pole and the company immediately sent a replacement pole at no cost... it was great customer service!”

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Posted 3 years ago

“This company is amazing! Product is great, and if replacement parts are needed, they are provided pronto. Highly recommend.”

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Posted 3 years ago

“I don't typically write reviews but this board and it's company deserves one. I was looking for a board that had the kayak seats and the 4-piece kayak convertible paddle. What really caught my eye about this board was the 3 year warranty and the weight limit of the board. The board is sturdy and seems to be well made. The kayak seat that comes with this board is a very nice quality. The board has 3 removable fins. The front of the fins slides into a notch and the back of the fins are screwed in to provide extra security. The company is wonderful to work with. I had a problem with one of the paddles, I contacted the company and it was resolved within a week. The fact that they not only took care of the problem promptly but did it with kindness was so appreciated by me. I will definitely encourage others to purchase this product. I'm very please, so pleased I have 2 of these boards.”

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Posted 3 years ago

“Best company ever! Highly recommend this company and their products. Had a minor issue and was fixed immediately. Hard to find good people who stand behind their product proudly.”

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Posted 3 years ago

“I could not be more pleased with the service I have received at Zupapa! Joy has promptly assisted us with all our needs and answered all our questions. We appreciate the friendly and personal service. We will for sure stay customers for years to come!”

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Posted 3 years ago

“Stood the test of my son in law so it's awesome.”

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Posted 3 years ago

“Our trampoline has provided many hours of enjoyment and a much needed platform for energy release for our three sons and their friends. Zupapa service has been excellent as well... needed some replacement springs and they quickly responded and shipped to us for free! How awesome is that.”

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Posted 3 years ago

“The trampoline is very good quality. My 3 sons have been jumping on it everyday since we got it. We did need a replacement net a little after a year of use. I contacted the company to order a new net. Their customer service was awesome! They went above and beyond to get me a new net. Thank you Zupapa!”

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Posted 3 years ago

“Very happy with my purchase. Was missing parts but was fixed quickly.”

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Posted 3 years ago

“the trampoline is great! thank you!”

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Posted 3 years ago

ZUPAPA is rated 4.9 based on 320 reviews