This company exceeds all expectations. This is my first purchase of a refurbished phone, and all I can say is that I will be back. The phone was Samsung Galaxy S21 Pristine condition. The phone was like brand new and there was no scruffs on the screen, and there was minimum signs of use on the back. The battery on the health app comes as "Good", and the phone itself works like brand new! The only downside was delivery was late because Royal mail was on strike, but this is not the companies fault. I will be using this company for life and I will recommend to all my friends and family. The support team was really helpful and I spoke to a nice chap called Mick.