Experience with Emily was great from start to finish. Had a little bump with delivery company but all was resolved promptly and well communicated. The kayak has been fantastic and I've used it about 10 times already since getting it. So far I've done ennogerra reservoir, twin waters, lake currimundi, belongil creek and its been faultless. Easy to pump up and deflate, always catches peoples attention and an absolute treat on the water. Only managed to roll it once whilst riding a pretty large wave and going a bit sidewards so your average yakker will be steady as anything. Just one thing to remember, these are light as when dry but if you get it really wet (like out on open seas) it really packs on a few kgs and would be too heavy for a smaller person to lift in the bag. Thanks Emily!