Its taken me a couple of months to write this review, as I wanted to give the bike a good run in to cover different terrains and longer distances….. So finally after about two years of umming and ahhhing about buying an ebike I started my search. Visited a few local dealers/stockist that turned out to be useless. The most important part of buying an ebike is being able to test ride the bike on the open road and not just a poodle around the showroom. Only one out of the 7 stores I visited actually let me take the bike out on the road to have a property test ride, this being 'Mark 2 cycles @ County E-Bikes in Andover. On arrival at the store 'John' was so friendly, knowledgeable and helpful. My daughter was with me and also looking for an ebike to commute to work. Kitted out on the X Cross Hybrid we were off. We were out testing these bikes for nearly 45 mins, on grass, track, road and up the biggest hills we could find, but to be honest I was sold with in the first 10 mins. By the time we got back to the shop it was closed but John still continued to assist us with absolutely no pressure for a sale. We purchased two X Cross Hybrids. Bikes were delivered by Phil to our door, with good communication leading up to delivery. I have been using my bike now for the last couple of months, it has completely changed my cycling experience. Approaching hills, panic attacks are a thing of the past! The battery life is excellent, covering at least 50 miles of assisted pedalling! I cannot recommend these guys enough. So if you are looking for specialists in the E Bike indusrty these are your guys! 5*****’s from me. Thank you John and Phil