My first purchase was one straight arm light above our kitchen sink. I initially ordered the glossy black finish but changed to matte black at the very last second. The light had already been packaged and was about to leave the warehouse. I emailed customer service and the person literally grabbed the box from the shipping deck and swapped out the light for me. Talk about A+ customer service! We then recently purchased two 23" gooseneck lights above our garage doors. These lights are beautiful and very sturdy; everyone who visits comments on the lights. My father wants me to install the exact same lights above his garage doors too, so we'll be buying two more. Can go wrong with this company. Top-notch service and quality!