Excellent customer service when purchasing and prompt delivery. I was surprised by the weight of the packages when delivered, but the delivery person was more than helpful and assisted with getting everything inside (got a standing desk because I busted my back and can't lift anything). I now know the weight is because of the excellent quality of the desk and the materials used in its construction. Assembly instruction are clear and simple to read and I was able to put the desk together unassisted, even with the busted back! I decided to pay the extra for a quality product and was not disappointed. I have no doubt I will still be using this desk in ten years time!