I ordered a 5lb box of mild hatch chile and they arrived way later than expected due to bad weather. My chile was rotting when they arrived. I contacted the company and told them the issue. They were so nice and professional about the situation. They sent me another 5lb box and they were perfect. I have already roasted most of them and cooked some. I recommend them for all your hatch chile needs. The process online to order is easy, they have a lot of fun stuff on their site, and most of all their customer service is awesome! Thank you Hatch Chile for the great experience. The chile is delicious! I will order again.