I’ll start by saying that the 2 fans I purchased are beautiful and put out plenty of light and air movement once it gets going. I docked a star because when I turn on the fan with the remote, it spins one direction for about two seconds, then changes direction to go full speed. Sometimes it does this twice. Not a huge issue, but may be a strange thing to explain to a future buyer. Also, when using the remote, it seems the fan always turns on full blast and has to be adjusted down to the preferred speed. It would be better if it “remembered” the last setting used. Lastly, I ordered two of the same fan in black but received a dark wood color for both instead. I reached out to customer service by responding to one of the many emails that are sent out after purchasing that ask you to leave a review, but I haven’t received a response in the last month or so. In the end, we installed the fans because they weren’t far off from the look we wanted, they just weren’t what we ordered. Between that and the two quirks we’ve uncovered so far, 3 stars is where we land. I tried to upload a few pictures and a video of th fan’s issues, but I’m not confident they’re uploading.