I was able to order a printed brochure as well as look at the products available online. Which really helped me to make a choice. There’s such a huge range of beautiful pieces. The order process was very easy, given the sensitivity of the service and product I felt everything written, sent and packaged was with such care.When I opened my ring box, I thought I was going to cry but I actually felt a sense of calm and happiness that I have this beautiful ring to remember my wonderful, slightly silly cat with. 18 years felt like heartbreak and this has helped me hugely.